# LogMeIn Rescue vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LogMeIn Rescue excels in **ease of use** , with users appreciating its straightforward connection process. One user highlighted that connecting to clients is as simple as a single click, making it accessible even for those who may not be tech-savvy.
- **Users say** that ServiceNow IT Service Management shines in **centralizing support requests** , allowing for efficient issue resolution. Reviewers value the platform's ability to streamline incident and request management into a single control plane, which simplifies the overall management process.
- **According to verified reviews** , LogMeIn Rescue offers a **quick implementation process** , with users noting that sessions can be easily transferred to colleagues. This feature enhances collaboration and ensures that support can be provided seamlessly without complex setups.
- **Reviewers mention** that ServiceNow IT Service Management provides a consistent experience, which is crucial for organizations that prioritize reliability over speed. Users appreciate that tickets are routed correctly, ensuring that issues are addressed in a timely manner.
- **G2 reviewers highlight** that LogMeIn Rescue maintains a strong focus on **security** , with features like 256-bit AES encryption. This commitment to security is a significant advantage for users who need to ensure that sensitive information remains protected during remote sessions.
- **Users report** that while ServiceNow IT Service Management has a robust feature set, it can sometimes feel overwhelming due to its complexity. Some users have expressed a desire for a more intuitive interface, especially when compared to the simplicity of LogMeIn Rescue.



| | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 209 | 1,934 | 
| **Largest Market Segment** | Mid-Market (41.0% of reviews) | Enterprise (73.1% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (4 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

---
## Ratings Comparison
| Rating | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 9.3 (168 reviews) | 8.9 (923 reviews) | 
  | **Ease of Use** | 9.1 (167 reviews) | 8.5 (1397 reviews) | 
  | **Ease of Setup** | 9.2 (101 reviews) | 8.2 (772 reviews) | 
  | **Ease of Admin** | 9.0 (82 reviews) | 8.6 (338 reviews) | 
  | **Quality of Support** | 8.8 (150 reviews) | 8.6 (1016 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (78 reviews) | 8.8 (333 reviews) | 
  | **Product Direction (% positive)** | 8.4 (156 reviews) | 8.9 (923 reviews) | 

---
## Pricing

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Rescue Enterprise

Price: Contact Us

Description: Advanced remote support with priority VIP service for enterprise teams


Key Features:
- Dedicated Technical Support Team
- 24/7 Priority Care
- White Glove Onboarding

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.8/10 | 103 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Ticket and Case Management

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (52 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.6 (50 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.0 (54 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Feature Not Available | Not enough data | 
| **SLA Management** | 9.2 (42 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.2 (59 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.0 (47 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | 8.0 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (11 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Customer Portal** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.6 (46 reviews) | Not enough data | 
| **Chat/Live Support** | 9.1 (68 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 

#### Platform

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile User Support** | 8.6 (36 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.9 (36 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.0 (38 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.0 (28 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.9 (54 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.9 (53 reviews) ✓ Verified | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 698 |

#### Administration

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 9.2 (337 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.8 (259 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (326 reviews) ✓ Verified | 

#### Service Desk

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 9.4 (409 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.3 (326 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 9.1 (378 reviews) ✓ Verified | 

#### Management

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (327 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.7 (246 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.8 (243 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (241 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.4 (222 reviews) | 

#### Functionality

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.5 (423 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.7 (229 reviews) | 
| **Alerting** | Not enough data | 8.7 (233 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.1 (351 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (141 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | 
| **Decision Making** | Not enough data | 7.6 (51 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.2/10 | 312 |

#### Monitoring

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (225 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.1 (241 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.6 (32 reviews) | 

#### Management Tools

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (252 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.1 (253 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.7 (236 reviews) ✓ Verified | 

#### Generative AI

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | 

#### Agentic AI - Incident Management

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | 
| **Decision Making** | Not enough data | 7.8 (29 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### ServiceNow Apps

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **ServiceNow Integration** | 9.2 (6 reviews) | Not enough data | 
| **Value** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.9/10 | 55 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Administration

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Screen Sharing** | 9.7 (49 reviews) | Not enough data | 
| **File Sharing** | 9.6 (46 reviews) | Not enough data | 
| **Session Recording** | 9.1 (42 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (40 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.2 (45 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.9 (44 reviews) | Not enough data | 

#### Maintenance

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Reboot** | 9.3 (44 reviews) | Not enough data | 
| **Remote Printing** | 8.9 (34 reviews) | Not enough data | 

#### Communication 

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Text Chat** | 9.3 (45 reviews) | Not enough data | 
| **VoIP** | 8.1 (32 reviews) | Not enough data | 
| **Video Conference Call** | 8.0 (34 reviews) | Not enough data | 
| **Screen Annotations** | 8.9 (40 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Data Encryption** | 9.3 (42 reviews) | Not enough data | 
| **Compliance** | 9.0 (40 reviews) | Not enough data | 

#### Device Support

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile Device Access** | 8.4 (41 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.6 (43 reviews) | Not enough data | 
| **Cross-Platform** | 8.6 (45 reviews) | Not enough data | 

#### Performance

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | 9.0 (43 reviews) | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 9.1/10 | 8 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Administration

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Access Control** | 9.4 (8 reviews) | Not enough data | 
| **Web Page Navigation** | 9.0 (7 reviews) | Not enough data | 
| **Real Time Assistance** | 9.2 (8 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Data Security** | 9.5 (7 reviews) | Not enough data | 
| **Data Masking** | 8.3 (6 reviews) | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 8.7/10 | 59 |
| **ServiceNow IT Service Management** | 8.5/10 | 407 |

#### Incident Management

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (25 reviews) | 9.0 (332 reviews) | 
| **Ticket Prioritization** | 8.8 (26 reviews) | 9.0 (326 reviews) | 
| **Ticket Notifications** | 8.5 (29 reviews) | 9.1 (333 reviews) | 
| **Knowledge Base** | 8.3 (33 reviews) | 8.8 (320 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (28 reviews) | 8.8 (305 reviews) | 

#### Reporting

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | 8.9 (40 reviews) | 8.8 (329 reviews) | 
| **Time Tracking** | 8.8 (39 reviews) | 8.8 (290 reviews) | 
| **Surveys** | 8.8 (27 reviews) | 8.5 (178 reviews) | 

#### Access & Usability

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | 8.5 (36 reviews) | 8.0 (240 reviews) | 
| **Self Service** | 8.9 (36 reviews) | 8.8 (304 reviews) | 
| **Active Directory** | 9.0 (30 reviews) | 8.5 (263 reviews) | 
| **Multi-Channel Access** | 9.1 (32 reviews) | 8.8 (167 reviews) | 

#### Agentic AI - Service Desk

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Rescue** | 9.2/10 | 80 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Administration

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Usage Information** | 9.0 (60 reviews) | Not enough data | 
| **Integrations** | 8.9 (49 reviews) | Not enough data | 
| **Diagnostics** | 9.0 (60 reviews) | Not enough data | 
| **Session Recording** | 9.0 (56 reviews) | Not enough data | 
| **Session Transfer** | 9.4 (62 reviews) | Not enough data | 
| **Unattended Access** | 9.3 (59 reviews) | Not enough data | 
| **File Sharing** | 9.2 (66 reviews) | Not enough data | 

#### Platform

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Cross-Platform Access** | 9.4 (59 reviews) | Not enough data | 
| **Mobile Device Access** | 8.6 (51 reviews) | Not enough data | 
| **Applications Management** | 9.2 (53 reviews) | Not enough data | 
| **Remote Device Control** | 9.4 (66 reviews) | Not enough data | 

#### Security

| Feature | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Remote Wipe** | 9.4 (40 reviews) | Not enough data | 
| **Device Management** | 9.3 (46 reviews) | Not enough data | 
| **Device Enrollment** | 9.2 (44 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to LogMeIn Rescue (6):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Remote Support Software](https://www.g2.com/categories/remote-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to ServiceNow IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management)


---
## Reviewer Demographics

### By Company Size

| Segment | LogMeIn Rescue | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 34.4% | 5.8% | 
| **Mid-Market** | 41.0% | 21.1% | 
| **Enterprise** | 24.6% | 73.1% | 

### By Industry

#### LogMeIn Rescue

- **Information Technology and Services:** 22.8%
- **Computer Software:** 10.4%
- **Computer & Network Security:** 6.7%
- **Accounting:** 4.1%
- **Financial Services:** 3.1%
- **Computer Networking:** 3.1%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Education Management:** 2.1%
- **Legal Services:** 2.1%
- **Other:** 40.4%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.3%
- **Hospital & Health Care:** 7.4%
- **Computer Software:** 6.7%
- **Financial Services:** 5.8%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.2%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Retail:** 2.4%
- **Other:** 38.0%

---
## Alternatives

### Alternatives to LogMeIn Rescue

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4109 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (714 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1102 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (518 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (274 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (612 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (666 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4994 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (286 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (629 reviews)

---
## Top Discussions

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-rescue-vs-servicenow-it-service-management)