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Compare LogMeIn Rescue and Remote Utilities 
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At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Small-Business (64.7% of reviews)
Entry-Level Pricing
No pricing available
Free 1 User
LogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueRemote Utilities
Star Rating
(17)4.3 out of 5
Market Segments
Small-Business (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansLogMeIn Rescue vs Remote Utilities
- Reviewers felt that LogMeIn Rescue meets the needs of their business better than Remote Utilities.
- When comparing quality of ongoing product support, reviewers felt that LogMeIn Rescue is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Remote Utilities over LogMeIn Rescue.
Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableRemote Utilities
FREE
Free
1 User
- All features
- Connection alert window on the remote side
- 10 remote PCs per user or organization
Free Trial
LogMeIn Rescue
Free Trial is available
Remote Utilities
Free Trial is available
Ratings
Meets Requirements
9.3
159
8.8
14
Ease of Use
9.2
159
8.3
14
Ease of Setup
9.1
93
9.4
6
Ease of Admin
9.0
82
Not enough data
Quality of Support
8.8
142
7.9
12
Has the product been a good partner in doing business?
9.0
78
Not enough data
Product Direction (% positive)
8.5
149
9.0
12
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
46
7.8
6
9.6
45
8.6
6
9.1
42
8.0
5
9.1
39
9.0
5
9.2
43
Not enough data
8.9
43
Not enough data
Maintenance
9.3
43
Not enough data
8.8
33
9.7
5
Communication
9.2
43
8.3
6
8.1
32
Not enough data
8.0
34
Feature Not Available
8.9
40
Feature Not Available
Security
9.3
40
Not enough data
9.0
39
9.3
5
Device Support
8.3
40
Feature Not Available
8.8
39
Not enough data
8.7
41
7.7
5
Performance
9.0
43
Feature Not Available
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Not enough data
Reporting
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Not enough data
Access & Usability
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
7.8
9
8.9
48
Feature Not Available
8.9
58
Feature Not Available
9.0
56
8.3
8
9.4
60
Feature Not Available
9.3
58
7.8
9
9.2
64
8.5
9
Platform
9.4
58
8.5
8
8.5
50
Feature Not Available
9.2
52
Feature Not Available
9.4
63
7.8
9
Security
9.4
39
8.0
9
9.3
45
Feature Not Available
9.2
44
Feature Not Available
Categories
Categories
Shared Categories
LogMeIn Rescue and Remote Utilities are categorized as Remote Support and Remote Desktop
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Service Desk, Help Desk, Co-Browsing, and Remote Video Support
Remote Utilities has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Remote Utilities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Information Technology and Services
17.6%
Computer Software
11.8%
Civic & Social Organization
11.8%
Telecommunications
5.9%
Restaurants
5.9%
Other
47.1%
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
What is Remote Utilities host used for?
2 Comments
CS
Remote Utilities Host is primarily used for unattended access as it can run as a service and restart with Windows, allowing IT professionals or other users...Read more
How can I connect to multiple computers at same time?
1 Comment
CS
Hi Rafael,
With Remote Utilities, you can connect to multiple computers simultaneously by opening multiple Full Control view tabs. Each tab represents a...Read more
What is remote control Utilities?
1 Comment
CS
Remote Control Utilities refers to our product, Remote Utilities, which is a versatile remote control software allowing users to access and manage remote...Read more
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