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Compare LogMeIn Rescue and Remote Desktop Services 
Featured Products
At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Small-Business (33.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
LogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueRemote Desktop Services
Star Rating
(140)4.5 out of 5
Market Segments
Small-Business (33.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServicesLogMeIn Rescue vs Remote Desktop Services
When assessing the two solutions, reviewers found LogMeIn Rescue easier to use, set up, and administer. However, reviewers preferred doing business with Remote Desktop Services overall.
- Reviewers felt that LogMeIn Rescue meets the needs of their business better than Remote Desktop Services.
- When comparing quality of ongoing product support, reviewers felt that LogMeIn Rescue is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LogMeIn Rescue over Remote Desktop Services.
Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableRemote Desktop Services
No pricing availableFree Trial
LogMeIn Rescue
Free Trial is available
Remote Desktop Services
No trial information availableRatings
Meets Requirements
9.3
159
9.1
134
Ease of Use
9.2
159
9.1
134
Ease of Setup
9.1
93
8.9
40
Ease of Admin
9.0
82
8.9
39
Quality of Support
8.8
142
8.5
97
Has the product been a good partner in doing business?
9.0
78
9.1
34
Product Direction (% positive)
8.5
149
8.2
132
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
46
Not enough data
9.6
45
Not enough data
9.1
42
Not enough data
9.1
39
Not enough data
9.2
43
Not enough data
8.9
43
Not enough data
Maintenance
9.3
43
Not enough data
8.8
33
Not enough data
Communication
9.2
43
Not enough data
8.1
32
Not enough data
8.0
34
Not enough data
8.9
40
Not enough data
Security
9.3
40
Not enough data
9.0
39
Not enough data
Device Support
8.3
40
Not enough data
8.8
39
Not enough data
8.7
41
Not enough data
Performance
9.0
43
Not enough data
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Not enough data
Reporting
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Not enough data
Access & Usability
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
8.8
53
8.9
48
8.5
49
8.9
58
8.5
50
9.0
56
8.4
42
9.4
60
8.4
44
9.3
58
8.0
47
9.2
64
8.9
54
Platform
9.4
58
9.1
50
8.5
50
8.0
35
9.2
52
8.7
51
9.4
63
9.0
56
Security
9.4
39
8.1
42
9.3
45
8.5
48
9.2
44
8.0
42
Categories
Categories
Shared Categories
LogMeIn Rescue and Remote Desktop Services are categorized as Remote Desktop
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Support, Service Desk, Help Desk, Co-Browsing, and Remote Video Support
Remote Desktop Services has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Remote Desktop Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Information Technology and Services
15.8%
Computer Software
10.8%
Computer Networking
7.9%
Computer & Network Security
6.5%
Non-Profit Organization Management
5.0%
Other
54.0%
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
Remote Desktop Services has no discussions with answers
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