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Compare LogMeIn Rescue and NetSupport Manager 
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At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Mid-Market (52.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at £10.00 1 Users With One-Time Purchase
LogMeIn Rescue
Star Rating
(197)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueNetSupport Manager
Star Rating
(18)4.7 out of 5
Market Segments
Mid-Market (52.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at £10.00 1 Users With One-Time Purchase
Learn more about NetSupport ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LogMeIn Rescue by GoTo excels in Screen Sharing with a score of 9.7, making it a preferred choice for real-time assistance, while NetSupport Manager, although strong, scores slightly lower at 9.2.
- Reviewers mention that LogMeIn Rescue's Quality of Support is rated at 8.9, which is notably lower than NetSupport Manager's impressive score of 9.7, indicating a more robust support experience with NetSupport.
- G2 users highlight LogMeIn Rescue's Unattended Remote Access feature, scoring 9.2, as a significant advantage for users needing consistent access, whereas NetSupport Manager also performs well with a score of 9.3, showing competitive strength in this area.
- Users on G2 appreciate LogMeIn Rescue's File Sharing capabilities, rated at 9.6, which is slightly better than NetSupport Manager's score of 9.2, suggesting a more seamless experience for file transfers during remote sessions.
- Reviewers say that LogMeIn Rescue's Session Recording feature, with a score of 9.1, is beneficial for training and compliance, while NetSupport Manager also offers this feature with a score of 9.0, indicating both products provide valuable session documentation.
- Users report that LogMeIn Rescue's Data Security is rated a perfect 10.0, showcasing its commitment to protecting user data, while NetSupport Manager follows closely with a score of 9.0, reflecting strong security measures as well.
Pricing
Entry-Level Pricing
LogMeIn Rescue
No pricing availableNetSupport Manager
NetSupport Manager
Starting at £10.00
1 Users With One-Time Purchase
- All features are included.
Free Trial
LogMeIn Rescue
Free Trial is available
NetSupport Manager
Free Trial is available
Ratings
Meets Requirements
9.3
159
9.6
14
Ease of Use
9.2
159
9.4
14
Ease of Setup
9.1
93
9.2
6
Ease of Admin
9.0
82
9.3
5
Quality of Support
8.8
142
9.7
12
Has the product been a good partner in doing business?
9.0
78
Not enough data
Product Direction (% positive)
8.5
149
8.3
14
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
46
Not enough data
9.6
45
Not enough data
9.1
42
Not enough data
9.1
39
Not enough data
9.2
43
Not enough data
8.9
43
Not enough data
Maintenance
9.3
43
Not enough data
8.8
33
Not enough data
Communication
9.2
43
Not enough data
8.1
32
Not enough data
8.0
34
Not enough data
8.9
40
Not enough data
Security
9.3
40
Not enough data
9.0
39
Not enough data
Device Support
8.3
40
Not enough data
8.8
39
Not enough data
8.7
41
Not enough data
Performance
9.0
43
Not enough data
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Not enough data
Reporting
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Not enough data
Access & Usability
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
10.0
5
8.9
48
Not enough data
8.9
58
9.7
5
9.0
56
Not enough data
9.4
60
Not enough data
9.3
58
9.7
5
9.2
64
10.0
5
Platform
9.4
58
Not enough data
8.5
50
Not enough data
9.2
52
9.3
5
9.4
63
10.0
5
Security
9.4
39
Not enough data
9.3
45
Not enough data
9.2
44
Not enough data
Categories
Categories
Shared Categories
LogMeIn Rescue and NetSupport Manager are categorized as Remote Desktop
Unique Categories
LogMeIn Rescue is categorized as ServiceNow Store Apps, Remote Support, Service Desk, Help Desk, Co-Browsing, and Remote Video Support
NetSupport Manager has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NetSupport Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Information Technology and Services
35.3%
Consumer Goods
17.6%
Automotive
11.8%
Writing and Editing
5.9%
Textiles
5.9%
Other
23.5%
Alternatives
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
What is NetSupport Manager used for?
1 Comment
MA
For remote control connection to Computer or SmartphoneRead more
NetSupport Manager has no more discussions with answers
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