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Compare LogMeIn Rescue and Moxie

See this
side-by-side comparison of LogMeIn Rescue vs. Moxie
based on preference data from user reviews. LogMeIn Rescue rates 4.6/5 stars with 110 reviews. By contrast, Moxie rates 3.7/5 stars with 25 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LogMeIn Rescue
LogMeIn Rescue
(110)
4.6 out of 5
LogMeIn Rescue
Moxie
Moxie
(25)
3.7 out of 5
Moxie
Star Rating
LogMeIn Rescue
LogMeIn Rescue
Market Segments
LogMeIn Rescue
LogMeIn Rescue
Mid-Market (41.3% of reviews)
Moxie
Moxie
Mid-Market (50.0% of reviews)
Entry Level Price
LogMeIn Rescue
LogMeIn Rescue
No pricing information available
Moxie
Moxie
No pricing information available

LogMeIn Rescue vs Moxie

When assessing the two solutions, reviewers found LogMeIn Rescue easier to use, set up, and administer. However, reviewers preferred doing business with Moxie overall.

  • Reviewers felt that LogMeIn Rescue meets the needs of their business better than Moxie.
  • When comparing quality of ongoing product support, reviewers felt that LogMeIn Rescue is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of LogMeIn Rescue over Moxie.
Categories
Shared Categories
LogMeIn Rescue
LogMeIn Rescue
Moxie
Moxie
LogMeIn Rescue and Moxie are categorized as Help Desk
Unique Categories
LogMeIn Rescue
LogMeIn Rescue is categorized as ServiceNow Store Apps, Service Desk, Remote Desktop, and Remote Support
Pricing
LogMeIn Rescue
LogMeIn Rescue Pricing
Free Trial
Moxie
Moxie Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
LogMeIn Rescue
LogMeIn Rescue
9.3
Responses: 91
Moxie
Moxie
7.8
Responses: 22
Ease of Use
LogMeIn Rescue
LogMeIn Rescue
9.2
Responses: 91
Moxie
Moxie
8.0
Responses: 22
Ease of Setup
LogMeIn Rescue
LogMeIn Rescue
9.3
Responses: 46
Moxie
Moxie
8.5
Responses: 8
Ease of Admin
LogMeIn Rescue
LogMeIn Rescue
8.9
Responses: 47
Moxie
Moxie
8.1
Responses: 8
Quality of Support
LogMeIn Rescue
LogMeIn Rescue
8.8
Responses: 80
Moxie
Moxie
8.7
Responses: 17
Ease of Doing Business With
LogMeIn Rescue
LogMeIn Rescue
8.9
Responses: 44
Moxie
Moxie
9.0
Responses: 7
Product Direction (% positive)
LogMeIn Rescue
LogMeIn Rescue
8.5
Responses: 91
Moxie
Moxie
5.8
Responses: 22
Features
Ticket and Case Management
Ticket creation user experience
LogMeIn Rescue
LogMeIn Rescue
8.5
Responses: 23
Verified Feature
Moxie
Moxie
8.0
Responses: 5
Verified Feature
Ticket response user experience
LogMeIn Rescue
LogMeIn Rescue
8.5
Responses: 21
Verified Feature
Moxie
Moxie
8.0
Responses: 5
Verified Feature
Workflow
LogMeIn Rescue
LogMeIn Rescue
8.8
Responses: 28
Verified Feature
Moxie
Moxie
8.0
Responses: 5
Verified Feature
Response Automation
LogMeIn Rescue
LogMeIn Rescue
Feature Not Available
Moxie
Moxie
8.0
Responses: 5
SLA Management
LogMeIn Rescue
LogMeIn Rescue
9.1
Responses: 17
Moxie
Moxie
Not enough data available
Attachments/Screencasts
LogMeIn Rescue
LogMeIn Rescue
9.1
Responses: 32
Verified Feature
Moxie
Moxie
Not enough data available
Ticket Collaboration
LogMeIn Rescue
LogMeIn Rescue
9.0
Responses: 21
Verified Feature
Moxie
Moxie
Feature Not Available
Customer and Contacts Database
LogMeIn Rescue
LogMeIn Rescue
Feature Not Available
Moxie
Moxie
Not enough data available
Communication Channels
Customer Portal
LogMeIn Rescue
LogMeIn Rescue
8.9
Responses: 27
Verified Feature
Moxie
Moxie
8.0
Responses: 5
Verified Feature
Email to Case
LogMeIn Rescue
LogMeIn Rescue
8.3
Responses: 21
Moxie
Moxie
7.3
Responses: 5
Verified Feature
Chat/Live Support
LogMeIn Rescue
LogMeIn Rescue
9.0
Responses: 39
Verified Feature
Moxie
Moxie
Not enough data available
Social Integration
LogMeIn Rescue
LogMeIn Rescue
Feature Not Available
Moxie
Moxie
Not enough data available
Voice
LogMeIn Rescue
LogMeIn Rescue
8.0
Responses: 17
Verified Feature
Moxie
Moxie
Feature Not Available
Platform
Mobile User Support
LogMeIn Rescue
LogMeIn Rescue
8.1
Responses: 14
Verified Feature
Moxie
Moxie
Not enough data available
Customization
LogMeIn Rescue
LogMeIn Rescue
8.3
Responses: 17
Verified Feature
Moxie
Moxie
Not enough data available
User, Role, and Access Management
LogMeIn Rescue
LogMeIn Rescue
8.7
Responses: 17
Verified Feature
Moxie
Moxie
Not enough data available
Integration
LogMeIn Rescue
LogMeIn Rescue
8.8
Responses: 10
Verified Feature
Moxie
Moxie
Not enough data available
Reporting
LogMeIn Rescue
LogMeIn Rescue
8.7
Responses: 33
Verified Feature
Moxie
Moxie
7.7
Responses: 5
Verified Feature
Dashboards
LogMeIn Rescue
LogMeIn Rescue
9.0
Responses: 32
Verified Feature
Moxie
Moxie
7.0
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of both LogMeIn Rescue and Moxie were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
LogMeIn Rescue
LogMeIn Rescue
32.7%
Moxie
Moxie
8.3%
Mid-Market
(51-1000 emp.)
LogMeIn Rescue
LogMeIn Rescue
41.3%
Moxie
Moxie
50.0%
Enterprise
(> 1000 emp.)
LogMeIn Rescue
LogMeIn Rescue
26.0%
Moxie
Moxie
41.7%
Reviewers' Industry
LogMeIn Rescue
LogMeIn Rescue Industry
Information Technology and Services
23.1%
Computer Software
9.6%
Wholesale
4.8%
Computer Networking
4.8%
Computer & Network Security
3.8%
Other
53.8%
Moxie
Moxie Industry
Insurance
8.3%
Financial Services
8.3%
Education Management
8.3%
Banking
8.3%
Retail
4.2%
Other
62.5%
Reviews
Most Helpful Favorable Review
LogMeIn Rescue
Kelly D.
User in Computer Software

I appreciate that I can be on the phone with a customer, and provide them with a link via email, or a 6-digit unique pin number in order to connect with them right away. It's super convenient and very easy to use.

Moxie
G
Consultant in Banking

Well we use it for search tools for our guide each day for our job.

Most Helpful Critical Review
LogMeIn Rescue
Roman P.
User in Information Technology and Services

Interface is outdated and not very intuitive to navigate, could definitely use a redesign

Moxie
Kyle L.
Administrator in Marketing and Advertising

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Discussions
LogMeIn Rescue
LogMeIn Rescue Discussions
What version of Mac OS is preferred for remote connections?
1 comment
Ranee S.
RS
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
Monty the Mongoose crying
LogMeIn Rescue has no more discussions with answers
Moxie
Moxie Discussions
Monty the Mongoose crying
Moxie has no discussions with answers
Screenshots
LogMeIn Rescue
LogMeIn Rescue Screenshots
Moxie
Moxie Screenshots
Videos
LogMeIn Rescue
LogMeIn Rescue Videos
Video Preview

Rescue is a purpose-built remote support tool, providing organizations the ability to service internal and external customers across devices and operating systems. This video introduces several of Rescue’s key features and the value they provide to Rescue users including: ticket and technician routing, reporting, and customization. Learn more about how Rescue can transform your support processes.

Moxie
Moxie Videos
No videos provided
Downloads
LogMeIn Rescue
LogMeIn Rescue Downloads
Moxie
Moxie Downloads
No downloads provided
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