Compare LogMeIn Rescue vs Moxie

See this
comparison of LogMeIn Rescue vs. Moxie
based on data from user reviews. LogMeIn Rescue rates 4.6/5 stars with 82 reviews. Moxie rates 3.7/5 stars with 24 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
LogMeIn Rescue
Free Trial
Moxie
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.4
7.7
Ease of Use
Ease of Use
9.3
8.0
Ease of Setup
Ease of Setup
9.4
8.5
Ease of Admin
Ease of Admin
8.8
8.1
Quality of Support
Quality of Support
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
8.4
5.8
Meets Requirements
LogMeIn Rescue
9.4
Moxie
7.7
Ease of Use
LogMeIn Rescue
9.3
Moxie
8.0
Ease of Setup
LogMeIn Rescue
9.4
Moxie
8.5
Ease of Admin
LogMeIn Rescue
8.8
Moxie
8.1
Quality of Support
LogMeIn Rescue
8.9
Moxie
8.8
Ease of Doing Business With
LogMeIn Rescue
8.8
Moxie
9.0
Product Direction (% positive)
LogMeIn Rescue
8.4
Moxie
5.8

Features

Ticket and Case Management
Ticket creation user experience
LogMeIn Rescue
8.3
Moxie
Not enough data available
Ticket response user experience
LogMeIn Rescue
8.6
Moxie
Not enough data available
Workflow
LogMeIn Rescue
8.9
Moxie
Not enough data available
Response Automation
LogMeIn Rescue
8.6
Moxie
Not enough data available
SLA Management
LogMeIn Rescue
9.1
Moxie
Not enough data available
Attachments/Screencasts
LogMeIn Rescue
9.1
Moxie
Not enough data available
Ticket Collaboration
LogMeIn Rescue
9.2
Moxie
Not enough data available
Communication Channels
Customer Portal
LogMeIn Rescue
9.1
Moxie
Not enough data available
Email to Case
LogMeIn Rescue
8.1
Moxie
Not enough data available
Chat/Live Support
LogMeIn Rescue
9.0
Moxie
Not enough data available
Social Integration
LogMeIn Rescue
8.1
Moxie
Not enough data available
Call Center
Make, Receive, and Record Calls
LogMeIn Rescue
6.8
Moxie
Not enough data available
Customer and Contacts Database
LogMeIn Rescue
6.5
Moxie
Not enough data available
Products and Version Tracking
LogMeIn Rescue
7.7
Moxie
Not enough data available
Call Scripting
LogMeIn Rescue
5.8
Moxie
Not enough data available
Interactive Voice Response (IVR)
LogMeIn Rescue
5.8
Moxie
Not enough data available
Self Service/Community
Forums
LogMeIn Rescue
8.1
Moxie
Not enough data available
Knowledge Base
LogMeIn Rescue
8.4
Moxie
Not enough data available
Ideas/Feedback
LogMeIn Rescue
7.9
Moxie
Not enough data available
Q&A
LogMeIn Rescue
8.0
Moxie
Not enough data available
Reporting & Analytics
Social Monitoring
LogMeIn Rescue
7.9
Moxie
Not enough data available
Reporting
LogMeIn Rescue
8.7
Moxie
Not enough data available
Dashboards
LogMeIn Rescue
9.1
Moxie
Not enough data available
Platform
Mobile User Support
LogMeIn Rescue
7.7
Moxie
Not enough data available
ITIL Compliance
LogMeIn Rescue
9.2
Moxie
Not enough data available
Customization
LogMeIn Rescue
8.3
Moxie
Not enough data available
User, Role, and Access Management
LogMeIn Rescue
8.6
Moxie
Not enough data available
Internationalization
LogMeIn Rescue
8.3
Moxie
Not enough data available
Performance & Reliability
LogMeIn Rescue
9.6
Moxie
Not enough data available
Integration APIs
LogMeIn Rescue
8.1
Moxie
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
31.7%
4.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.2%
54.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.0%
41.7%
LogMeIn Rescue
Small-Business
31.7%
Mid-Market
40.2%
Enterprise
28.0%
Moxie
Small-Business
4.2%
Mid-Market
54.2%
Enterprise
41.7%

Reviewers' Industry

 
Information Technology and Services
19.5%
Insurance
8.3%
 
Computer Software
15.9%
Financial Services
8.3%
 
Wholesale
6.1%
Education Management
8.3%
 
Computer Networking
4.9%
Banking
8.3%
 
Computer & Network Security
4.9%
Retail
4.2%
 
Other
48.8%
Other
62.5%
LogMeIn Rescue
Information Technology and Services
19.5%
Computer Software
15.9%
Wholesale
6.1%
Computer Networking
4.9%
Computer & Network Security
4.9%
Other
48.8%
Moxie
Insurance
8.3%
Financial Services
8.3%
Education Management
8.3%
Banking
8.3%
Retail
4.2%
Other
62.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Vishnuvardhan J.
Administrator

I like the way the controls are on the remote screen. I work on the application every day. It feels and looks good, It is fast and we can even access Task Manager of the users machine when compare to Skype remote desktop.

User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
Most Helpful Critical Review
User in Information Technology and Services

The pricing was really high for a small company like ours - it also was a pain to have to wait for the access code to give the client when we wanted to jump quickly on a call.

Administrator in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

 
LogMeIn Rescue
Most Helpful Favorable Review
Vishnuvardhan J.
Administrator

I like the way the controls are on the remote screen. I work on the application every day. It feels and looks good, It is fast and we can even access Task Manager of the users machine when compare to Skype remote desktop.

Most Helpful Critical Review
User in Information Technology and Services

The pricing was really high for a small company like ours - it also was a pain to have to wait for the access code to give the client when we wanted to jump quickly on a call.

Moxie
Most Helpful Favorable Review
User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
Administrator in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Screenshots

 
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Videos

 

Rescue is a purpose-built remote support tool, providing organizations the ability to service internal and external customers across devices and operating systems. This video introduces several of Rescue’s key features and the value they provide to Rescue users including: ticket and technician routing, reporting, and customization. Learn more about how Rescue can transform your support processes.

No videos provided
LogMeIn Rescue

Rescue is a purpose-built remote support tool, providing organizations the ability to service internal and external customers across devices and operating systems. This video introduces several of Rescue’s key features and the value they provide to Rescue users including: ticket and technician routing, reporting, and customization. Learn more about how Rescue can transform your support processes.

Moxie
No videos provided

Downloads

 No downloads provided
Moxie
No downloads provided
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