Compare LogMeIn Rescue and Microsoft Quick Assist 
At a Glance
Market Segments
Mid-Market (39.8% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$149.00 1 technician
No pricing available
LogMeIn Rescue
Star Rating
(206)4.6 out of 5
Market Segments
Mid-Market (39.8% of reviews)
Pros & Cons
Entry-Level Pricing
$149.00 1 technician
Free Trial is available
Browse all 2 pricing plansMicrosoft Quick Assist
Star Rating
(31)4.3 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft Quick AssistLogMeIn Rescue vs Microsoft Quick Assist
- Reviewers felt that LogMeIn Rescue meets the needs of their business better than Microsoft Quick Assist.
- When comparing quality of ongoing product support, reviewers felt that Microsoft Quick Assist is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Microsoft Quick Assist over LogMeIn Rescue.
Pricing
Entry-Level Pricing
LogMeIn Rescue
Remote Device Support
$149.00
1 technician
Powerful remote support for IT and customer care, from simple to complex
- Windows & Mac Remote Control
- Unattended access
- In Session Diagnostics
Microsoft Quick Assist
No pricing availableFree Trial
LogMeIn Rescue
Free Trial is available
Microsoft Quick Assist
No trial information availableRatings
Meets Requirements
9.3
164
8.8
19
Ease of Use
9.2
163
9.6
19
Ease of Setup
9.2
97
9.6
8
Ease of Admin
9.0
82
9.7
5
Quality of Support
8.8
147
9.0
16
Has the product been a good partner in doing business?
9.0
78
Not enough data
Product Direction (% positive)
8.5
153
8.7
18
Features by Category
Ticket and Case Management
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.0
11
Not enough data
8.6
11
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Not enough data
ServiceNow Apps
9.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.7
48
Not enough data
9.5
46
Not enough data
9.1
42
Not enough data
9.1
39
Not enough data
9.2
44
Not enough data
8.9
44
Not enough data
Maintenance
9.3
44
Not enough data
8.8
33
Not enough data
Communication
9.2
43
Not enough data
8.1
32
Not enough data
8.0
34
Not enough data
8.9
40
Not enough data
Security
9.3
41
Not enough data
9.0
40
Not enough data
Device Support
8.4
41
Not enough data
8.7
42
Not enough data
8.6
43
Not enough data
Performance
9.0
43
Not enough data
Administration
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
Security
9.5
7
Not enough data
8.3
6
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Not enough data
Reporting
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Not enough data
Access & Usability
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
59
9.4
15
8.9
48
8.1
14
9.0
59
8.4
15
9.0
56
8.5
14
9.4
61
7.4
13
9.3
59
7.6
15
9.2
66
7.4
15
Platform
9.4
58
6.4
14
8.5
50
6.8
12
9.2
52
8.0
15
9.4
65
9.6
17
Security
9.4
40
8.2
15
9.3
46
8.4
15
9.3
45
8.3
14
Categories
Categories
Shared Categories
LogMeIn Rescue and Microsoft Quick Assist are categorized as Remote Desktop
Unique Categories
LogMeIn Rescue is categorized as Remote Support, ServiceNow Store Apps, Help Desk, Remote Video Support, Service Desk, and Co-Browsing
Microsoft Quick Assist has no unique categories
Reviews
Reviewers' Company Size
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Quick Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.3%
Computer Software
10.6%
Computer & Network Security
6.9%
Accounting
4.2%
Financial Services
3.2%
Other
51.9%
Information Technology and Services
20.7%
Consulting
6.9%
Government Administration
6.9%
Architecture & Planning
3.4%
Arts and Crafts
3.4%
Other
58.6%
Discussions
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
Microsoft Quick Assist has no discussions with answers
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