# LogMeIn Rescue vs ManageEngine Remote Access Plus Comparison | | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | | **Total Reviews** | 209 | 34 | | **Largest Market Segment** | Mid-Market (41.2% of reviews) | Small-Business (53.1% of reviews) | | **Entry Level Price** | $149.00 1 technician | No pricing available | --- ## Top Pros & Cons ### LogMeIn Rescue Pros: - Ease of Use (5 reviews) - Remote Access (5 reviews) Cons: - Expensive (3 reviews) - Feature Limitations (2 reviews) ### ManageEngine Remote Access Plus Pros: - Automation (3 reviews) - Affordable (2 reviews) Cons: - Slow Performance (2 reviews) - Automation Issues (1 reviews) --- ## Ratings Comparison | Rating | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Meets Requirements** | 9.3 (167 reviews) | 9.0 (29 reviews) | | **Ease of Use** | 9.1 (166 reviews) | 9.0 (30 reviews) | | **Ease of Setup** | 9.2 (100 reviews) | 9.0 (26 reviews) | | **Ease of Admin** | 9.0 (82 reviews) | 8.9 (25 reviews) | | **Quality of Support** | 8.8 (149 reviews) | 9.0 (28 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (78 reviews) | 9.0 (24 reviews) | | **Product Direction (% positive)** | 8.4 (155 reviews) | 9.6 (31 reviews) | --- ## Pricing ### LogMeIn Rescue #### Entry-Level Pricing Plan: Remote Device Support Price: $149.00 1 technician Description: Powerful remote support for IT and customer care, from simple to complex Key Features: - Windows & Mac Remote Control - Unattended access - In Session Diagnostics [Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing) #### Free Trial Yes ### ManageEngine Remote Access Plus #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **LogMeIn Rescue** | 8.8/10 | 103 | | **ManageEngine Remote Access Plus** | N/A | N/A | #### Ticket and Case Management | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Ticket creation user experience** | 8.7 (52 reviews) ✓ Verified | Not enough data | | **Ticket response user experience** | 8.6 (50 reviews) ✓ Verified | Not enough data | | **Workflow** | 9.0 (54 reviews) ✓ Verified | Not enough data | | **Response Automation** | Feature Not Available | Not enough data | | **SLA Management** | 9.2 (42 reviews) | Not enough data | | **Attachments/Screencasts** | 9.2 (59 reviews) ✓ Verified | Not enough data | | **Ticket Collaboration** | 9.0 (47 reviews) ✓ Verified | Not enough data | | **Customer and Contacts Database** | Feature Not Available | Not enough data | #### Generative AI | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **AI Text Generation** | 8.0 (11 reviews) | Not enough data | | **AI Text Summarization** | 8.6 (11 reviews) | Not enough data | #### Agentic AI - Help Desk | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Customer Portal** | 8.8 (55 reviews) ✓ Verified | Not enough data | | **Email to Case** | 8.6 (46 reviews) | Not enough data | | **Chat/Live Support** | 9.1 (67 reviews) ✓ Verified | Not enough data | | **Social Integration** | Feature Not Available | Not enough data | | **Voice** | Feature Not Available | Not enough data | #### Platform | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Mobile User Support** | 8.6 (36 reviews) ✓ Verified | Not enough data | | **Customization ** | 8.9 (36 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 9.0 (38 reviews) ✓ Verified | Not enough data | | **Integration** | 9.0 (28 reviews) ✓ Verified | Not enough data | | **Reporting** | 8.9 (54 reviews) ✓ Verified | Not enough data | | **Dashboards** | 8.9 (53 reviews) ✓ Verified | Not enough data | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **LogMeIn Rescue** | N/A | N/A | | **ManageEngine Remote Access Plus** | N/A | N/A | #### ServiceNow Apps | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **ServiceNow Integration** | 9.2 (6 reviews) | Not enough data | | **Value** | 8.3 (6 reviews) | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **LogMeIn Rescue** | 8.9/10 | 55 | | **ManageEngine Remote Access Plus** | 8.8/10 | 17 | #### Administration | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Screen Sharing** | 9.7 (48 reviews) | 9.1 (16 reviews) | | **File Sharing** | 9.6 (45 reviews) | 9.1 (16 reviews) | | **Session Recording** | 9.1 (42 reviews) | 8.8 (14 reviews) | | **Unattended Remote Access** | 9.1 (39 reviews) | 9.1 (15 reviews) | | **Multi - Session Handling** | 9.2 (44 reviews) | 9.0 (15 reviews) | | **Multi-Monitor Support** | 8.9 (43 reviews) | 9.1 (16 reviews) | #### Maintenance | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Remote Reboot** | 9.3 (43 reviews) | 9.3 (16 reviews) | | **Remote Printing** | 8.8 (33 reviews) | 8.7 (13 reviews) | #### Communication | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Text Chat** | 9.2 (44 reviews) | 8.9 (16 reviews) | | **VoIP** | 8.1 (32 reviews) | 8.2 (12 reviews) | | **Video Conference Call** | 8.0 (34 reviews) | 8.3 (11 reviews) | | **Screen Annotations** | 8.9 (40 reviews) | 8.5 (11 reviews) | #### Security | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Data Encryption** | 9.3 (41 reviews) | 9.1 (13 reviews) | | **Compliance** | 9.0 (39 reviews) | 9.1 (13 reviews) | #### Device Support | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Mobile Device Access** | 8.4 (41 reviews) | 8.3 (12 reviews) | | **Multi-Platform Support** | 8.6 (42 reviews) | 8.8 (13 reviews) | | **Cross-Platform** | 8.5 (44 reviews) | 8.6 (14 reviews) | #### Performance | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Reporting** | 9.0 (43 reviews) | 8.7 (14 reviews) | ### Co-Browsing | Product | Score | Reviews | |---|---|---| | **LogMeIn Rescue** | 9.1/10 | 8 | | **ManageEngine Remote Access Plus** | N/A | N/A | #### Administration | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Access Control** | 9.4 (8 reviews) | Not enough data | | **Web Page Navigation** | 9.0 (7 reviews) | Not enough data | | **Real Time Assistance** | 9.2 (8 reviews) | Not enough data | #### Security | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Data Security** | 9.5 (7 reviews) | Not enough data | | **Data Masking** | 8.3 (6 reviews) | Not enough data | ### Remote Video Support | Product | Score | Reviews | |---|---|---| | **LogMeIn Rescue** | N/A | N/A | | **ManageEngine Remote Access Plus** | N/A | N/A | #### Remote Support - Remote Video Support | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Video Control** | Not enough data | Not enough data | | **Live Feed** | Not enough data | Not enough data | | **Video Interaction** | Not enough data | Not enough data | #### Content - Remote Video Support | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Content Management** | Not enough data | Not enough data | | **Instruction** | Not enough data | Not enough data | #### Platform - Remote Video Support | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Omni-channel** | Not enough data | Not enough data | | **Self-Service** | Not enough data | Not enough data | | **Usability** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **LogMeIn Rescue** | 8.7/10 | 59 | | **ManageEngine Remote Access Plus** | N/A | N/A | #### Incident Management | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Automate Ticket Routing** | 8.7 (25 reviews) | Not enough data | | **Ticket Prioritization** | 8.8 (26 reviews) | Not enough data | | **Ticket Notifications** | 8.5 (29 reviews) | Not enough data | | **Knowledge Base** | 8.3 (33 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 8.6 (28 reviews) | Not enough data | #### Reporting | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Dashboards** | 8.8 (39 reviews) | Not enough data | | **Time Tracking** | 8.8 (39 reviews) | Not enough data | | **Surveys** | 8.8 (27 reviews) | Not enough data | #### Access & Usability | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Mobile** | 8.5 (35 reviews) | Not enough data | | **Self Service** | 8.9 (36 reviews) | Not enough data | | **Active Directory** | 9.0 (29 reviews) | Not enough data | | **Multi-Channel Access** | 9.1 (31 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **LogMeIn Rescue** | 9.2/10 | 80 | | **ManageEngine Remote Access Plus** | 9.0/10 | 21 | #### Administration | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Usage Information** | 9.0 (59 reviews) | 8.9 (19 reviews) | | **Integrations** | 8.9 (48 reviews) | 8.9 (19 reviews) | | **Diagnostics** | 9.0 (59 reviews) | 9.1 (17 reviews) | | **Session Recording** | 9.0 (56 reviews) | 8.8 (19 reviews) | | **Session Transfer** | 9.4 (61 reviews) | 8.8 (16 reviews) | | **Unattended Access** | 9.3 (58 reviews) | 9.2 (19 reviews) | | **File Sharing** | 9.2 (65 reviews) | 9.4 (18 reviews) | #### Platform | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Cross-Platform Access** | 9.4 (58 reviews) | 8.9 (16 reviews) | | **Mobile Device Access** | 8.5 (50 reviews) | Feature Not Available | | **Applications Management** | 9.2 (52 reviews) | Feature Not Available | | **Remote Device Control** | 9.4 (65 reviews) | 9.3 (20 reviews) | #### Security | Feature | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Remote Wipe** | 9.4 (39 reviews) | Feature Not Available | | **Device Management** | 9.3 (45 reviews) | 8.9 (21 reviews) | | **Device Enrollment** | 9.2 (44 reviews) | 8.8 (17 reviews) | --- ## Categories **Shared Categories (2):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Support Software](https://www.g2.com/categories/remote-support) **Unique to LogMeIn Rescue (5):** [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Service Desk Software](https://www.g2.com/categories/service-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) --- ## Reviewer Demographics ### By Company Size | Segment | LogMeIn Rescue | ManageEngine Remote Access Plus | |---|---|---| | **Small-Business** | 34.5% | 53.1% | | **Mid-Market** | 41.2% | 37.5% | | **Enterprise** | 24.2% | 9.4% | ### By Industry #### LogMeIn Rescue - **Information Technology and Services:** 22.9% - **Computer Software:** 10.4% - **Computer & Network Security:** 6.3% - **Accounting:** 4.2% - **Financial Services:** 3.1% - **Computer Networking:** 3.1% - **Wholesale:** 2.6% - **Hospital & Health Care:** 2.6% - **Education Management:** 2.1% - **Legal Services:** 2.1% - **Other:** 40.6% #### ManageEngine Remote Access Plus - **Information Technology and Services:** 25.0% - **Computer & Network Security:** 15.6% - **Real Estate:** 6.3% - **Automotive:** 6.3% - **Computer Software:** 6.3% - **Accounting:** 3.1% - **Banking:** 3.1% - **Computer Networking:** 3.1% - **Education Management:** 3.1% - **Entertainment:** 3.1% - **Other:** 25.0% --- ## Alternatives ### Alternatives to LogMeIn Rescue - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4010 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (706 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (598 reviews) - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (264 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (657 reviews) ### Alternatives to ManageEngine Remote Access Plus - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4010 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews) - [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) — 4.9/5 stars (425 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1089 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews) --- ## Top Discussions ### LogMeIn Rescue - Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ..." ### ManageEngine Remote Access Plus No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-rescue-vs-manageengine-remote-access-plus)