# LogMeIn Central vs SolarWinds Service Desk Comparison --- ## AI Generated Summary - **G2 reviewers report** that SolarWinds Service Desk excels in user experience, with many praising its **intuitive interface** and **easy navigation**. Users appreciate the straightforward design that makes it accessible for all team members, enhancing overall productivity. - **According to verified reviews** , SolarWinds Service Desk stands out for its **quick implementation** and **strong customer support**. Users highlight the efficient onboarding process and the responsive assistance they receive, which helps teams get up and running swiftly. - **Reviewers mention** that LogMeIn Central is particularly effective for remote access, especially for teams managing multiple computers across different locations. Users find it **reliable for troubleshooting** and appreciate the **speed of remote control features** , making it a solid choice for remote work scenarios. - **Users say** that while LogMeIn Central is easy to use, it has some limitations in its basic mode, with certain features requiring additional payments. This can be a drawback for teams looking for a comprehensive solution without unexpected costs. - **G2 reviewers highlight** that SolarWinds Service Desk offers robust IT asset management capabilities, with features like **automated ticketing** and integrated asset tracking. This makes it a go-to option for organizations needing a comprehensive tool to manage their IT resources effectively. - **According to recent feedback** , while both products have their strengths, SolarWinds Service Desk generally receives higher satisfaction ratings overall, particularly in areas like **quality of support** and **ease of use** , making it a more favorable choice for mid-market businesses. | | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | | **Total Reviews** | 213 | 785 | | **Largest Market Segment** | Small-Business (51.3% of reviews) | Mid-Market (68.3% of reviews) | | **Entry Level Price** | No pricing available | $39.00 Per Month | --- ## Top Pros & Cons ### LogMeIn Central **Not enough data** ### SolarWinds Service Desk Pros: - Ticketing System (8 reviews) - Asset Management (7 reviews) Cons: - Missing Features (5 reviews) - Asset Management (4 reviews) --- ## Ratings Comparison | Rating | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Meets Requirements** | 8.9 (176 reviews) | 8.6 (694 reviews) | | **Ease of Use** | 8.8 (176 reviews) | 9.0 (712 reviews) | | **Ease of Setup** | 8.9 (115 reviews) | 8.6 (572 reviews) | | **Ease of Admin** | 9.1 (114 reviews) | 8.9 (580 reviews) | | **Quality of Support** | 8.0 (131 reviews) | 8.9 (681 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (107 reviews) | 9.0 (560 reviews) | | **Product Direction (% positive)** | 6.7 (172 reviews) | 9.0 (678 reviews) | --- ## Pricing ### LogMeIn Central #### Entry-Level Pricing No pricing available #### Free Trial Yes ### SolarWinds Service Desk #### Entry-Level Pricing Plan: ESSENTIALS Price: $39.00 Per Month Description: Includes: Key Features: - Incident Management - Knowledge Base - Service Portal [Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **SolarWinds Service Desk** | 8.5/10 | 143 | #### Administration | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.5 (114 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 8.3 (122 reviews) ✓ Verified | #### Service Desk | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Help Desk** | Not enough data | 9.3 (128 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 8.7 (124 reviews) ✓ Verified | #### Management | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Reporting** | Not enough data | 8.1 (68 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.3 (61 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | #### Functionality | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Ticketing System** | Not enough data | 9.2 (74 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | | **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | | **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | 8.4/10 | 34 | | **SolarWinds Service Desk** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Device Management** | 8.7 (25 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Remote Monitoring** | 9.1 (25 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | Feature Not Available | Not enough data | | **Application Deployment** | 7.8 (19 reviews) ✓ Verified | Not enough data | | **Patch Management** | 6.9 (18 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Remote Access** | 9.3 (28 reviews) ✓ Verified | Not enough data | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **SolarWinds Service Desk** | 7.6/10 | 108 | #### Monitoring | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 4.3 (9 reviews) | #### Management Tools | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | | **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | | **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | #### Generative AI | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **AI Text Generation** | Not enough data | 5.9 (24 reviews) | | **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | #### Agentic AI - Incident Management | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | 7.4/10 | 21 | | **SolarWinds Service Desk** | 8.2/10 | 76 | #### Asset Inventory | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Hardware Asset Inventory** | 7.8 (13 reviews) | 8.6 (66 reviews) | | **Software Asset Inventory** | 7.2 (10 reviews) | 8.4 (63 reviews) | | **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | | **Mobile Asset Inventory** | 6.0 (5 reviews) | 8.0 (50 reviews) | | **Asset Discovery** | 6.8 (10 reviews) | 8.0 (60 reviews) | #### Generative AI | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Generation** | Not enough data | Feature Not Available | #### Agentic AI - IT Asset Management | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Management | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Central Dashboard** | 8.4 (18 reviews) | 8.6 (65 reviews) | | **Asset Policy Management** | 7.7 (14 reviews) | 8.0 (9 reviews) | | **Risk Management** | 7.3 (10 reviews) | 8.0 (9 reviews) | | **Integrations** | 7.6 (7 reviews) | 8.1 (57 reviews) | ### Software Asset Management Tools | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | #### Functionality | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Software inventory and lifecycle management** | Not enough data | Not enough data | | **License entitlement and usage management** | Not enough data | Not enough data | | **Vendor management and compliance** | Not enough data | Not enough data | | **Automated end user license provisioning** | Not enough data | Not enough data | | **Approved app catalogue** | Not enough data | Not enough data | | **Customized alerts** | Not enough data | Not enough data | #### Agentic AI - Software Asset Management Tools | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Risk assessment | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Shadow IT detection** | Not enough data | Feature Not Available | | **Software vulnerability assessment** | Not enough data | Feature Not Available | | **Redundant software functionality identification** | Not enough data | Feature Not Available | ### Antivirus | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | #### Generative AI | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | #### Generative AI | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **SolarWinds Service Desk** | 8.3/10 | 488 | #### Incident Management | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | | **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | | **Ticket Notifications** | Not enough data | 8.8 (459 reviews) | | **Knowledge Base** | Not enough data | 8.3 (412 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | #### Reporting | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Dashboards** | Not enough data | 8.3 (455 reviews) | | **Time Tracking** | Not enough data | 8.2 (356 reviews) | | **Surveys** | Not enough data | 8.0 (329 reviews) | #### Access & Usability | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Mobile** | Not enough data | 7.2 (359 reviews) | | **Self Service** | Not enough data | 8.5 (401 reviews) | | **Active Directory** | Not enough data | 8.3 (340 reviews) | | **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | #### Agentic AI - Service Desk | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | #### System Control | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | 8.2/10 | 9 | | **SolarWinds Service Desk** | N/A | N/A | #### Administration | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Usage Information** | 8.3 (6 reviews) | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Diagnostics** | 7.5 (6 reviews) | Not enough data | | **Session Recording** | 6.7 (5 reviews) | Not enough data | | **Session Transfer** | 8.0 (5 reviews) | Not enough data | | **Unattended Access** | 9.8 (7 reviews) | Not enough data | | **File Sharing** | 8.3 (6 reviews) | Not enough data | #### Platform | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Cross-Platform Access** | 8.6 (6 reviews) | Not enough data | | **Mobile Device Access** | 9.3 (5 reviews) | Not enough data | | **Applications Management** | 6.7 (5 reviews) | Not enough data | | **Remote Device Control** | 9.8 (7 reviews) | Not enough data | #### Security | Feature | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Remote Wipe** | Not enough data | Not enough data | | **Device Management** | Not enough data | Not enough data | | **Device Enrollment** | 7.0 (5 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Unique to LogMeIn Central (5):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) **Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) --- ## Reviewer Demographics ### By Company Size | Segment | LogMeIn Central | SolarWinds Service Desk | |---|---|---| | **Small-Business** | 51.3% | 7.9% | | **Mid-Market** | 38.2% | 68.3% | | **Enterprise** | 10.6% | 23.7% | ### By Industry #### LogMeIn Central - **Information Technology and Services:** 20.2% - **Computer Software:** 7.4% - **Hospital & Health Care:** 3.9% - **Financial Services:** 3.9% - **Retail:** 3.4% - **Construction:** 2.5% - **Computer Networking:** 2.5% - **Legal Services:** 2.5% - **Law Practice:** 2.5% - **Hospitality:** 2.5% - **Other:** 48.8% #### SolarWinds Service Desk - **Information Technology and Services:** 12.5% - **Hospital & Health Care:** 7.5% - **Higher Education:** 4.8% - **Education Management:** 4.8% - **Financial Services:** 4.3% - **Computer Software:** 4.1% - **Construction:** 3.2% - **Retail:** 3.1% - **Insurance:** 3.1% - **Non-Profit Organization Management:** 2.7% - **Other:** 49.8% --- ## Alternatives ### Alternatives to LogMeIn Central - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4590 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (782 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews) - [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) ### Alternatives to SolarWinds Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4590 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) --- ## Top Discussions ### LogMeIn Central - Title: [Best way to contact support?](https://www.g2.com/discussions/27505-best-way-to-contact-support) — 1 comment > **Top comment:** "Have you tried their customer service number? 866-478-1805" ### SolarWinds Service Desk - Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app. " - Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. Samanage had an EXE and an ISO. I'm none to interested in..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-central-vs-solarwinds-service-desk)