# LogMeIn Central vs LogMeIn Rescue Comparison | | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | | **Total Reviews** | 213 | 206 | | **Largest Market Segment** | Small-Business (51.3% of reviews) | Mid-Market (39.8% of reviews) | | **Entry Level Price** | No pricing available | $149.00 1 technician | --- ## Top Pros & Cons ### LogMeIn Central **Not enough data** ### LogMeIn Rescue Pros: - Ease of Use (5 reviews) - Remote Access (4 reviews) Cons: - Expensive (3 reviews) - Feature Limitations (2 reviews) --- ## Ratings Comparison | Rating | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Meets Requirements** | 8.9 (176 reviews) | 9.3 (164 reviews) | | **Ease of Use** | 8.8 (176 reviews) | 9.2 (163 reviews) | | **Ease of Setup** | 8.9 (115 reviews) | 9.2 (97 reviews) | | **Ease of Admin** | 9.1 (114 reviews) | 9.0 (82 reviews) | | **Quality of Support** | 8.0 (131 reviews) | 8.8 (147 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (107 reviews) | 9.0 (78 reviews) | | **Product Direction (% positive)** | 6.7 (172 reviews) | 8.5 (153 reviews) | --- ## Pricing ### LogMeIn Central #### Entry-Level Pricing No pricing available #### Free Trial Yes ### LogMeIn Rescue #### Entry-Level Pricing Plan: Remote Device Support Price: $149.00 1 technician Description: Powerful remote support for IT and customer care, from simple to complex Key Features: - Windows & Mac Remote Control - Unattended access - In Session Diagnostics [Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **LogMeIn Rescue** | 8.8/10 | 102 | #### Ticket and Case Management | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Ticket creation user experience** | Not enough data | 8.7 (52 reviews) ✓ Verified | | **Ticket response user experience** | Not enough data | 8.6 (50 reviews) ✓ Verified | | **Workflow** | Not enough data | 9.0 (54 reviews) ✓ Verified | | **Response Automation** | Not enough data | Feature Not Available | | **SLA Management** | Not enough data | 9.2 (42 reviews) | | **Attachments/Screencasts** | Not enough data | 9.2 (59 reviews) ✓ Verified | | **Ticket Collaboration** | Not enough data | 9.0 (47 reviews) ✓ Verified | | **Customer and Contacts Database** | Not enough data | Feature Not Available | #### Generative AI | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **AI Text Generation** | Not enough data | 8.0 (11 reviews) | | **AI Text Summarization** | Not enough data | 8.6 (11 reviews) | #### Agentic AI - Help Desk | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Customer Portal** | Not enough data | 8.8 (55 reviews) ✓ Verified | | **Email to Case** | Not enough data | 8.6 (46 reviews) | | **Chat/Live Support** | Not enough data | 9.2 (66 reviews) ✓ Verified | | **Social Integration** | Not enough data | Feature Not Available | | **Voice** | Not enough data | Feature Not Available | #### Platform | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Mobile User Support** | Not enough data | 8.6 (36 reviews) ✓ Verified | | **Customization ** | Not enough data | 8.9 (36 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 9.1 (37 reviews) ✓ Verified | | **Integration** | Not enough data | 9.0 (28 reviews) ✓ Verified | | **Reporting** | Not enough data | 8.9 (54 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.9 (53 reviews) ✓ Verified | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | 8.4/10 | 34 | | **LogMeIn Rescue** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Device Management** | 8.7 (25 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Remote Monitoring** | 9.1 (25 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | Feature Not Available | Not enough data | | **Application Deployment** | 7.8 (19 reviews) ✓ Verified | Not enough data | | **Patch Management** | 6.9 (18 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Remote Access** | 9.3 (28 reviews) ✓ Verified | Not enough data | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | 7.4/10 | 21 | | **LogMeIn Rescue** | N/A | N/A | #### Asset Inventory | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Hardware Asset Inventory** | 7.8 (13 reviews) | Not enough data | | **Software Asset Inventory** | 7.2 (10 reviews) | Not enough data | | **Cloud Asset Inventory** | Not enough data | Not enough data | | **Mobile Asset Inventory** | 6.0 (5 reviews) | Not enough data | | **Asset Discovery** | 6.8 (10 reviews) | Not enough data | #### Generative AI | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Central Dashboard** | 8.4 (18 reviews) | Not enough data | | **Asset Policy Management** | 7.7 (14 reviews) | Not enough data | | **Risk Management** | 7.3 (10 reviews) | Not enough data | | **Integrations** | 7.6 (7 reviews) | Not enough data | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **LogMeIn Rescue** | N/A | N/A | #### ServiceNow Apps | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **ServiceNow Integration** | Not enough data | 9.2 (6 reviews) | | **Value** | Not enough data | 8.3 (6 reviews) | #### Agentic AI - ServiceNow Store Apps | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **LogMeIn Rescue** | 8.9/10 | 54 | #### Administration | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Screen Sharing** | Not enough data | 9.7 (48 reviews) | | **File Sharing** | Not enough data | 9.5 (46 reviews) | | **Session Recording** | Not enough data | 9.1 (42 reviews) | | **Unattended Remote Access** | Not enough data | 9.1 (39 reviews) | | **Multi - Session Handling** | Not enough data | 9.2 (44 reviews) | | **Multi-Monitor Support** | Not enough data | 8.9 (44 reviews) | #### Maintenance | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Remote Reboot** | Not enough data | 9.3 (44 reviews) | | **Remote Printing** | Not enough data | 8.8 (33 reviews) | #### Communication | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Text Chat** | Not enough data | 9.2 (43 reviews) | | **VoIP** | Not enough data | 8.1 (32 reviews) | | **Video Conference Call** | Not enough data | 8.0 (34 reviews) | | **Screen Annotations** | Not enough data | 8.9 (40 reviews) | #### Security | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Data Encryption** | Not enough data | 9.3 (41 reviews) | | **Compliance** | Not enough data | 9.0 (40 reviews) | #### Device Support | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Mobile Device Access** | Not enough data | 8.4 (41 reviews) | | **Multi-Platform Support** | Not enough data | 8.7 (42 reviews) | | **Cross-Platform** | Not enough data | 8.6 (43 reviews) | #### Performance | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Reporting** | Not enough data | 9.0 (43 reviews) | ### Co-Browsing | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **LogMeIn Rescue** | 9.1/10 | 8 | #### Administration | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Access Control** | Not enough data | 9.4 (8 reviews) | | **Web Page Navigation** | Not enough data | 9.0 (7 reviews) | | **Real Time Assistance** | Not enough data | 9.2 (8 reviews) | #### Security | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Data Security** | Not enough data | 9.5 (7 reviews) | | **Data Masking** | Not enough data | 8.3 (6 reviews) | ### Antivirus | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **LogMeIn Rescue** | N/A | N/A | #### Generative AI | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **LogMeIn Rescue** | N/A | N/A | #### Generative AI | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Remote Video Support | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **LogMeIn Rescue** | N/A | N/A | #### Remote Support - Remote Video Support | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Video Control** | Not enough data | Not enough data | | **Live Feed** | Not enough data | Not enough data | | **Video Interaction** | Not enough data | Not enough data | #### Content - Remote Video Support | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Content Management** | Not enough data | Not enough data | | **Instruction** | Not enough data | Not enough data | #### Platform - Remote Video Support | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Omni-channel** | Not enough data | Not enough data | | **Self-Service** | Not enough data | Not enough data | | **Usability** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **LogMeIn Rescue** | 8.7/10 | 59 | #### Incident Management | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Automate Ticket Routing** | Not enough data | 8.7 (25 reviews) | | **Ticket Prioritization** | Not enough data | 8.8 (26 reviews) | | **Ticket Notifications** | Not enough data | 8.5 (29 reviews) | | **Knowledge Base** | Not enough data | 8.3 (33 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.6 (28 reviews) | #### Reporting | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Dashboards** | Not enough data | 8.8 (39 reviews) | | **Time Tracking** | Not enough data | 8.8 (39 reviews) | | **Surveys** | Not enough data | 8.8 (27 reviews) | #### Access & Usability | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Mobile** | Not enough data | 8.5 (35 reviews) | | **Self Service** | Not enough data | 8.9 (36 reviews) | | **Active Directory** | Not enough data | 9.0 (29 reviews) | | **Multi-Channel Access** | Not enough data | 9.1 (31 reviews) | #### Agentic AI - Service Desk | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | N/A | N/A | | **LogMeIn Rescue** | N/A | N/A | #### System Control | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **LogMeIn Central** | 8.2/10 | 9 | | **LogMeIn Rescue** | 9.2/10 | 79 | #### Administration | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Usage Information** | 8.3 (6 reviews) | 9.0 (59 reviews) | | **Integrations** | Not enough data | 8.9 (48 reviews) | | **Diagnostics** | 7.5 (6 reviews) | 9.0 (59 reviews) | | **Session Recording** | 6.7 (5 reviews) | 9.0 (56 reviews) | | **Session Transfer** | 8.0 (5 reviews) | 9.4 (61 reviews) | | **Unattended Access** | 9.8 (7 reviews) | 9.3 (59 reviews) | | **File Sharing** | 8.3 (6 reviews) | 9.2 (66 reviews) | #### Platform | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Cross-Platform Access** | 8.6 (6 reviews) | 9.4 (58 reviews) | | **Mobile Device Access** | 9.3 (5 reviews) | 8.5 (50 reviews) | | **Applications Management** | 6.7 (5 reviews) | 9.2 (52 reviews) | | **Remote Device Control** | 9.8 (7 reviews) | 9.4 (65 reviews) | #### Security | Feature | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Remote Wipe** | Not enough data | 9.4 (40 reviews) | | **Device Management** | Not enough data | 9.3 (46 reviews) | | **Device Enrollment** | 7.0 (5 reviews) | 9.3 (45 reviews) | --- ## Categories **Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) **Unique to LogMeIn Central (5):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Antivirus Software](https://www.g2.com/categories/antivirus) **Unique to LogMeIn Rescue (6):** [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Remote Support Software](https://www.g2.com/categories/remote-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Service Desk Software](https://www.g2.com/categories/service-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) --- ## Reviewer Demographics ### By Company Size | Segment | LogMeIn Central | LogMeIn Rescue | |---|---|---| | **Small-Business** | 51.3% | 35.1% | | **Mid-Market** | 38.2% | 39.8% | | **Enterprise** | 10.6% | 25.1% | ### By Industry #### LogMeIn Central - **Information Technology and Services:** 20.2% - **Computer Software:** 7.4% - **Hospital & Health Care:** 3.9% - **Financial Services:** 3.9% - **Retail:** 3.4% - **Construction:** 2.5% - **Computer Networking:** 2.5% - **Legal Services:** 2.5% - **Law Practice:** 2.5% - **Hospitality:** 2.5% - **Other:** 48.8% #### LogMeIn Rescue - **Information Technology and Services:** 23.3% - **Computer Software:** 10.6% - **Computer & Network Security:** 6.9% - **Accounting:** 4.2% - **Financial Services:** 3.2% - **Computer Networking:** 3.2% - **Wholesale:** 2.6% - **Hospital & Health Care:** 2.6% - **Consumer Services:** 2.1% - **Education Management:** 2.1% - **Other:** 39.2% --- ## Alternatives ### Alternatives to LogMeIn Central - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1143 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1093 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) ### Alternatives to LogMeIn Rescue - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (638 reviews) - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (254 reviews) --- ## Top Discussions ### LogMeIn Central - Title: [Best way to contact support?](https://www.g2.com/discussions/27505-best-way-to-contact-support) — 1 comment > **Top comment:** "Have you tried their customer service number? 866-478-1805" ### LogMeIn Rescue - Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-central-vs-logmein-rescue)