Compare LogicMonitor and ServiceNow Cloud Observability (formerly LightStep) 
At a Glance
Market Segments
Mid-Market (50.6% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
Contact Us
Free Get started quickly
LogicMonitor
Star Rating
(635)4.5 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about LogicMonitorServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LogicMonitor excels in providing comprehensive visibility across various environments, including cloud, on-premises, and hybrid setups. Users appreciate its intelligent alerting system, which helps cut through the noise of alerts, making troubleshooting much faster and more efficient.
- Users say that ServiceNow Cloud Observability (formerly LightStep) stands out for its ease of integration with applications, allowing for quick log monitoring and tracing. This capability is particularly praised by developers who find it simplifies troubleshooting processes significantly.
- According to verified reviews, LogicMonitor has a strong reputation for its customer support, with users noting that responses are generally faster compared to competitors. This level of support is crucial for teams that rely on timely assistance for their monitoring needs.
- Reviewers mention that ServiceNow Cloud Observability shines in its automation features, which are highly rated for streamlining workflows. Users appreciate how these capabilities help in generating metrics and tracing, making it easier to identify and resolve issues quickly.
- G2 reviewers highlight that LogicMonitor's user interface is intuitive, which contributes to a smoother onboarding experience. Users have noted that it makes monitoring feel effortless, allowing teams to focus on actionable insights rather than getting bogged down by complex setups.
- Users report that while LogicMonitor has a solid overall performance, ServiceNow Cloud Observability offers superior dashboards and visualizations, which are highly rated for their clarity and effectiveness in presenting data. This feature is particularly beneficial for teams that rely on visual data representation for decision-making.
Pricing
Entry-Level Pricing
LogicMonitor
Enterprise
Contact Us
- AIOps Early Earning System
- Dynamic thresholds
- Root cause analysis
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
LogicMonitor
Free Trial is available
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.9
484
9.0
14
Ease of Use
8.6
490
9.2
14
Ease of Setup
8.6
387
Not enough data
Ease of Admin
8.5
370
Not enough data
Quality of Support
8.9
475
9.6
14
Has the product been a good partner in doing business?
9.0
360
Not enough data
Product Direction (% positive)
9.2
459
7.9
11
Features by Category
Functionality
8.4
201
Not enough data
9.0
214
Not enough data
9.0
210
Not enough data
8.0
207
Not enough data
8.8
201
Not enough data
8.1
189
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
249
Not enough data
9.0
256
Not enough data
7.6
230
Not enough data
8.8
238
Not enough data
Monitoring - Network Monitoring
8.2
21
Not enough data
7.8
21
Not enough data
8.1
21
Not enough data
Management
8.5
235
Not enough data
8.6
242
Not enough data
Feature Not Available
Not enough data
Analytics - Network Monitoring
6.9
21
Not enough data
6.7
20
Not enough data
Security - Network Monitoring
7.4
21
Not enough data
6.8
22
Not enough data
6.4
19
Not enough data
Network Performance - Network Monitoring
7.5
21
Not enough data
6.6
21
Not enough data
AI Automation - Network Monitoring
6.3
18
Not enough data
5.7
19
Not enough data
6.1
19
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.5
209
Not enough data
8.2
195
Not enough data
7.9
180
Not enough data
8.6
208
Not enough data
Not enough data
Not enough data
Administration
8.3
193
Feature Not Available
8.2
177
Not enough data
7.9
172
Not enough data
Not enough data
Not enough data
Analysis
8.0
203
Not enough data
8.4
216
Not enough data
7.7
167
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.6
24
Not enough data
7.6
24
Not enough data
8.6
27
Not enough data
Issue Resolution
8.0
28
Not enough data
8.2
29
Not enough data
8.2
30
Not enough data
Management
8.8
32
Not enough data
9.1
30
Not enough data
8.3
31
Not enough data
Generative AI
4.8
7
Not enough data
5.0
7
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.4
86
9.5
7
8.9
86
7.9
7
8.2
86
9.3
7
Monitoring and Management
7.8
78
9.8
7
8.3
81
9.0
7
8.8
82
8.8
7
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.1
177
Not enough data
8.7
181
Not enough data
8.7
177
Not enough data
7.3
129
Not enough data
Management
8.5
186
Not enough data
8.5
187
Not enough data
8.4
178
Not enough data
8.9
189
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.8
21
Not enough data
8.9
22
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
8.4
46
Not enough data
8.1
41
Not enough data
8.1
44
Not enough data
8.0
41
Not enough data
Analysis
8.4
47
Not enough data
8.3
46
Not enough data
8.5
46
Not enough data
8.2
46
Not enough data
8.9
47
Not enough data
8.3
41
Not enough data
Visualization
8.2
47
Not enough data
8.4
46
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.7
41
8.3
5
8.6
42
8.7
5
8.9
41
8.0
5
8.0
35
Not enough data
9.0
42
Not enough data
Response
8.6
40
Not enough data
8.8
42
Not enough data
8.1
36
8.7
5
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
8.7
42
Not enough data
8.5
41
Not enough data
Functionality
8.4
37
Not enough data
8.5
35
Not enough data
8.2
39
Not enough data
8.5
40
Not enough data
Alerts management
8.7
33
Not enough data
8.5
33
Not enough data
8.7
34
Not enough data
Monitoring
8.7
34
Not enough data
8.8
34
Not enough data
8.7
33
Not enough data
8.3
33
Not enough data
Automation
7.9
32
Not enough data
7.9
32
Not enough data
Analysis
8.5
34
Not enough data
8.4
33
Not enough data
8.9
34
Not enough data
8.9
33
Not enough data
Issue Resolution
8.7
33
Not enough data
8.4
33
Not enough data
8.3
34
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LogicMonitor and ServiceNow Cloud Observability (formerly LightStep) are categorized as Enterprise Monitoring, Cloud Infrastructure Monitoring, Container Monitoring, Application Performance Monitoring (APM), Log Monitoring, and Observability Software
Unique Categories
LogicMonitor is categorized as AIOps Platforms, Website Monitoring, ServiceNow Store Apps, Log Analysis, and Network Monitoring
ServiceNow Cloud Observability (formerly LightStep) is categorized as Database Monitoring
Reviews
Reviewers' Company Size
LogicMonitor
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.6%
Computer Software
5.9%
Computer & Network Security
4.7%
Financial Services
4.5%
Telecommunications
3.3%
Other
48.0%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Discussions
What is LogicMonitor Software?
1 Comment
DB
LogicMonitor is less software, more Monitoring-as-a-Service. Feel free to contact me via Linked In if you would like to know more.
David BondRead more
How does LogicMonitor collect data?
1 Comment
DB
This is achieved using on-site Collectors (for which there is no license fee, so install as many as you need but no more). Collectors should be set up in...Read more
What is a LogicModule?
1 Comment
DB
"LogicModule" is LogicMonitor's term for a module that can collect data from the monitored systems. LogicModules come in various flavors: DataSources...Read more
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
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