Compare Local Measure and Zoho Desk
See this
side-by-side comparison of Local Measure vs. Zoho Desk
based on preference data from user reviews. Local Measure rates 4.6/5 stars with 7 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,686 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Local Measure |  Zoho Desk Optimized for quick response | |
| Star Rating | Local Measure | Zoho Desk |
| Market Segments | Local Measure Mid-Market (57.1% of reviews) | Zoho Desk Small-Business (70.6% of reviews) |
| Entry Level Price | Local Measure No pricing information available | Zoho Desk $0 for 3 agents |
Local Measure vs Zoho Desk
- Reviewers felt that Zoho Desk meets the needs of their business better than Local Measure.
- When comparing quality of ongoing product support, reviewers felt that Local Measure is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Local Measure over Zoho Desk.
Categories
Shared Categories
Local Measure and Zoho Desk are categorized as Social Customer Service
Unique Categories
Local Measure is categorized as Visitor Behavior Intelligence, Customer Communications Management, Enterprise Feedback Management, Location-Based Marketing, Content Distribution, and Guest Wi-Fi Providers
Pricing
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‐
‐
‐
Free Trial Unavailable
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
Local Measure
Responses: 6
Zoho Desk
Responses: 2097
Ease of Use
Local Measure
Responses: 6
Zoho Desk
Responses: 2117
Ease of Setup
Local Measure
Not enough data availableZoho Desk
Responses: 1765
Ease of Admin
Local Measure
Not enough data availableZoho Desk
Responses: 1780
Quality of Support
Local Measure
Responses: 6
Zoho Desk
Responses: 1889
Ease of Doing Business With
Local Measure
Not enough data availableZoho Desk
Responses: 1606
Product Direction (% positive)
Local Measure
Responses: 6
Zoho Desk
Responses: 2064
Features
Process
Mentions
Local Measure
Zoho Desk
Responses: 256
Tickets
Local Measure
Zoho Desk
Responses: 351
Macros
Local Measure
Zoho Desk
Responses: 260
Collaboration
Local Measure
Zoho Desk
Responses: 300
Channels
Email
Local Measure
Zoho Desk
Responses: 349
Social
Local Measure
Zoho Desk
Responses: 289
Live Chat
Local Measure
Zoho Desk
Responses: 267
Phone
Local Measure
Zoho Desk
Responses: 234
Text
Local Measure
Zoho Desk
Responses: 247
Insight
Surveys
Local Measure
Zoho Desk
Responses: 263
Reporting
Local Measure
Zoho Desk
Responses: 300
Visitor Activity
Local Measure
Zoho Desk
Responses: 280
Help Desk
Local Measure
Zoho Desk
Responses: 320
Reviewers' Company Size
Reviewers of Local Measure were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Local Measure
Zoho Desk
Mid-Market
(51-1000 emp.)
Local Measure
Zoho Desk
Enterprise
(> 1000 emp.)
Local Measure
Zoho Desk
Reviewers' Industry
Hospitality
71.4%
Information Technology and Services
14.3%
Health, Wellness and Fitness
14.3%
‐
‐
Other
0.0%
Information Technology and Services
19.5%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
Eric A.
Agency in Information Technology and Services
The excellent social listening capacity of it for a local business.
János C.
Administrator in Information Technology and Services
Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itÅ› truly deserving.Simplicity is at itÅ› best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...
Most Helpful Critical Review
User in Health, Wellness and Fitness
I wish Local Measure made scheduling and publishing posts to social media easier. Even if I schedule my posts to go up on Instagram via web browser, to actually publish it I need to download the local measure app on my phone and manually publish the content...
User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Top Alternatives
Discussions
What kind of businesses use Local Measure?
1 comment
Offical Response from Local Measure
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
What's included in the Local Measure platform?
1 comment
Offical Response from Local Measure
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What integrations does Local Measure offer?
1 comment
Offical Response from Local Measure
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
Where do I find training VDO?
3 comments
AP
This might be of help too, Anoloth
https://www.zoho.com/desk/trial-room.htmlRead more
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