# LivePerson vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in automating repetitive tasks, which significantly enhances productivity. Users appreciate how it automatically routes tickets and applies priorities based on predefined rules, streamlining their workflow and reducing manual effort.
- **Users say** that LivePerson stands out for its robust AI-powered chat and messaging capabilities. Reviewers highlight its ability to handle large volumes of inquiries efficiently, allowing human agents to focus on more complex issues, which can lead to improved customer engagement.
- **According to verified reviews** , Zoho Desk is praised for its comprehensive integration capabilities, making it a one-stop solution for managing vendor and customer interactions. Users find it beneficial to keep all their data organized in one place, enhancing overall operational efficiency.
- **Reviewers mention** that LivePerson's automation features are particularly effective in providing fast and efficient customer service. Users appreciate the 24/7 availability of AI agents, which helps in maintaining responsiveness and reducing support costs.
- **G2 reviewers highlight** that Zoho Desk offers a user-friendly interface with flexibility in modifying workflows. This adaptability allows teams to customize their processes easily, which is a significant advantage for businesses looking to tailor their customer service approach.
- **Users report** that while LivePerson has strong AI capabilities, it may not always meet specific workflow needs as effectively as Zoho Desk. Some reviewers noted challenges in configuration, suggesting that businesses with unique requirements might find Zoho Desk more accommodating.



| | LivePerson | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 207 | 7,611 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | Contact Us | $0.00 | 

---
## Top Pros & Cons

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | LivePerson | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (167 reviews) | 8.7 (6121 reviews) | 
  | **Ease of Use** | 8.4 (169 reviews) | 8.5 (6202 reviews) | 
  | **Ease of Setup** | 8.0 (95 reviews) | 8.1 (5473 reviews) | 
  | **Ease of Admin** | 8.1 (79 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 8.3 (165 reviews) | 8.3 (5507 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (81 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 5.6 (163 reviews) | 8.9 (5841 reviews) | 

---
## Pricing

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | 8.1/10 | 4358 |

#### Ticket and Case Management

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (3491 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.5 (3385 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.4 (3215 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.3 (2968 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (2695 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2917 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.5 (2951 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (972 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (359 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (362 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (359 reviews) | 

#### Communication Channels

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.3 (2882 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.6 (3134 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.8 (1930 reviews) ✓ Verified | 

#### Platform

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (2307 reviews) ✓ Verified | 
| **Customization ** | 7.6 (31 reviews) ✓ Verified | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (2862 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (2373 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.3 (2854 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.4 (2989 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Messenger

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 377 |

#### Administration

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Call Analytics

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.4/10 | 70 |
| **Zoho Desk** | N/A | N/A |

#### Responses

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Personalization** | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Conversation Editor** | 8.6 (55 reviews) | Not enough data | 
| **Integration** | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 26 |
| **Zoho Desk** | N/A | N/A |

#### Responses

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Customization** | 8.6 (14 reviews) | Not enough data | 
| **Control** | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | 8.7 (17 reviews) | Not enough data | 
| **Menu bars** | 8.6 (13 reviews) | Not enough data | 
| **Drip sequences** | 8.7 (10 reviews) | Not enough data | 

#### Platform

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Live chat** | 9.2 (15 reviews) | Not enough data | 
| **Integrations** | 9.0 (13 reviews) | Not enough data | 
| **Branding** | 8.7 (15 reviews) | Not enough data | 
| **Analytics** | 8.0 (15 reviews) | Not enough data | 
| **A/B testing** | 8.6 (12 reviews) | Not enough data | 
| **Role-based access** | 9.0 (12 reviews) | Not enough data | 
| **Collection of information** | 8.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (9 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.2/10 | 26 |
| **Zoho Desk** | N/A | N/A |

#### Conversational Platform

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Personalization** | 6.9 (19 reviews) | Not enough data | 
| **Omnichannel** | 8.2 (19 reviews) | Not enough data | 
| **Contextual Engagement** | 8.2 (16 reviews) | Not enough data | 
| **Proactive Engagement** | 8.5 (19 reviews) | Not enough data | 

#### Support Automation

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Intelligent Routing** | 8.0 (18 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (19 reviews) | Not enough data | 
| **Transcripts** | 8.7 (20 reviews) | Not enough data | 
| **Self-Serve Support** | 8.0 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 8.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (10 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 19 |
| **Zoho Desk** | N/A | N/A |

#### Customer Support

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Text** | 8.6 (11 reviews) | Not enough data | 
| **Speech** | 8.9 (9 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Ticket Resolution** | 9.2 (10 reviews) | Not enough data | 
| **Customization** | 8.6 (11 reviews) | Not enough data | 
| **Intelligent Routing** | 8.5 (11 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Learning** | 8.3 (12 reviews) | Not enough data | 
| **Language** | 8.8 (11 reviews) | Not enough data | 
| **Conversational AI** | 8.8 (12 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.1/10 | 13 |
| **Zoho Desk** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 45 |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 7.6 (9 reviews) | 7.9 (175 reviews) | 
| **AI Text Summarization** | 8.0 (9 reviews) | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | 7.8 (9 reviews) | Feature Not Available | 

#### Communication

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | 9.0 (36 reviews) ✓ Verified | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | 8.8 (34 reviews) ✓ Verified | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | 7.2 (19 reviews) | 8.6 (659 reviews) | 
| **In-App Messaging** | 8.6 (28 reviews) ✓ Verified | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | 8.4 (15 reviews) ✓ Verified | 8.3 (356 reviews) | 

####  Internal Use

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Customization ** | 7.6 (31 reviews) ✓ Verified | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.9 (26 reviews) ✓ Verified | Feature Not Available | 
| **Lead Development** | 8.4 (22 reviews) ✓ Verified | 8.4 (455 reviews) | 
| **Knowledge Base** | 7.7 (27 reviews) ✓ Verified | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (23 reviews) ✓ Verified | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | 7.5 (29 reviews) ✓ Verified | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 21 |
| **Zoho Desk** | 8.0/10 | 1875 |

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 8.3 (16 reviews) | 8.5 (1513 reviews) | 
| **Searchable Articles** | 8.0 (9 reviews) | 8.4 (1470 reviews) | 
| **Community Forums** | 7.5 (8 reviews) | 8.1 (1277 reviews) | 
| **Mobile Optimization** | 8.2 (11 reviews) | 8.1 (770 reviews) | 
| **Personalization** | 7.8 (12 reviews) | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Branding** | 7.9 (12 reviews) | 8.3 (841 reviews) | 
| **Automation** | 8.2 (12 reviews) | 8.3 (818 reviews) | 
| **Artificial Intelligence** | 8.3 (12 reviews) | 7.8 (731 reviews) | 
| **Integrations** | 8.3 (9 reviews) | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.8 (85 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 7.8/10 | 13 |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | 8.0 (5 reviews) | 8.2 (121 reviews) | 
| **AI Text Summarization** | 7.7 (5 reviews) | 8.1 (118 reviews) | 

#### Process

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Mentions** | 7.7 (5 reviews) | 8.7 (491 reviews) | 
| **Tickets** | 7.6 (7 reviews) | 9.0 (638 reviews) | 
| **Macros** | 7.5 (6 reviews) | 8.5 (490 reviews) | 

#### Channels

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Email** | 7.4 (7 reviews) | 9.0 (627 reviews) | 
| **Social** | 8.1 (8 reviews) | 8.5 (545 reviews) | 
| **Live Chat** | 8.1 (6 reviews) | 8.7 (516 reviews) | 
| **Phone** | 7.8 (6 reviews) | 8.6 (459 reviews) | 
| **Text** | 8.1 (6 reviews) | 8.8 (485 reviews) | 

#### Insight

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Surveys** | 8.1 (6 reviews) | 8.7 (494 reviews) | 
| **Reporting** | 7.6 (7 reviews) | 8.9 (546 reviews) | 
| **Visitor Activity** | 7.9 (7 reviews) | 8.8 (516 reviews) | 
| **Help Desk** | 8.1 (7 reviews) | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Automation

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.2/10 | 23 |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | 9.2 (6 reviews) | Not enough data | 
| **Contextual Response Generation** | 9.2 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | 9.2 (6 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 9.2 (6 reviews) | Not enough data | 
| **Multilingual Support** | 9.2 (6 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | 9.4 (6 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | 
| **Escalation Handling** | 9.2 (6 reviews) | Not enough data | 
| **Workflow Optimization** | 8.8 (8 reviews) | Not enough data | 

#### Automation

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | 
| **Document Processing** | 9.2 (6 reviews) | Not enough data | 

#### Autonomy

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Responses** | 9.4 (6 reviews) | Not enough data | 
| **Task Execution** | 9.4 (6 reviews) | Not enough data | 
| **Problem Solving** | 9.4 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LivePerson | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to LivePerson (12):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Zoho Desk (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | LivePerson | Zoho Desk | 
|---|---|---|
| **Small-Business** | 20.0% | 72.8% | 
| **Mid-Market** | 43.3% | 23.6% | 
| **Enterprise** | 36.7% | 3.6% | 

### By Industry

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.5%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveperson-vs-zoho-desk)