# LivePerson vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in user experience, with many praising its **simple UI** and **intuitive UX flow**. Users find it easy to train new employees, which enhances overall productivity.
- **Users say** that LivePerson shines in handling large volumes of inquiries efficiently, allowing human agents to focus on more complex issues. This capability is particularly beneficial for organizations looking to reduce support costs while maintaining responsiveness.
- **According to verified reviews** , Zendesk for Customer Service has a significantly higher G2 Score in customer service automation, indicating a stronger overall performance in this area. Users appreciate its effective messaging features and reporting capabilities.
- **Reviewers mention** that LivePerson's AI-powered chat and messaging capabilities are robust, helping to automate customer conversations and shorten response times. This feature is particularly valued for enhancing customer engagement across various digital channels.
- **Users highlight** that Zendesk's implementation process is quick and straightforward, with many noting that the initial setup was very easy. This ease of setup is a major advantage for businesses looking to get up and running without extensive delays.
- **G2 reviewers indicate** that while both platforms offer customization options, LivePerson has received positive feedback for its automation features, which streamline customer service processes. However, Zendesk's overall higher ratings suggest it may provide a more comprehensive solution for customer service needs.



| | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 207 | 6,943 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Mid-Market (45.7% of reviews) | 
| **Entry Level Price** | Contact Us | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | LivePerson | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.5 (167 reviews) | 8.6 (5210 reviews) | 
  | **Ease of Use** | 8.4 (169 reviews) | 8.6 (5390 reviews) | 
  | **Ease of Setup** | 8.0 (95 reviews) | 8.0 (3332 reviews) | 
  | **Ease of Admin** | 8.1 (79 reviews) | 8.2 (3143 reviews) | 
  | **Quality of Support** | 8.3 (165 reviews) | 8.4 (4954 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (81 reviews) | 8.4 (3066 reviews) | 
  | **Product Direction (% positive)** | 5.6 (163 reviews) | 8.0 (4859 reviews) | 

---
## Pricing

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 7 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3715 |

#### Ticket and Case Management

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2596 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2635 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2569 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2393 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1937 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2411 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2421 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1874 reviews) ✓ Verified | 

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (390 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (386 reviews) | 

#### Agentic AI - Help Desk

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (247 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (245 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (247 reviews) | 

#### Communication Channels

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2071 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2347 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1757 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1335 reviews) ✓ Verified | 

#### Platform

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | 7.6 (31 reviews) ✓ Verified | 8.0 (1790 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1966 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1786 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2391 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2427 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Messenger

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Call Analytics

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 889 |

#### Usability

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (664 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (661 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (635 reviews) | 

#### Reporting

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (643 reviews) | 

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 413 |

#### Productivity Tools

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (323 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (311 reviews) | 
| **Workflows** | Not enough data | 8.4 (305 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (343 reviews) | 

#### Analytics

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.4/10 | 70 |
| **Zendesk for Customer Service** | 8.0/10 | 88 |

#### Responses

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | 8.1 (55 reviews) | 8.2 (62 reviews) | 
| **Route To Human** | 8.1 (58 reviews) | 8.6 (70 reviews) | 
| **Natural Language Understanding (NLU)** | 8.3 (59 reviews) | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.4 (25 reviews) | 
| **Customer Interaction Automation** | Not enough data | 7.8 (26 reviews) | 
| **Lead Generation** | Not enough data | 7.5 (25 reviews) | 
| **Document Processing** | Not enough data | 7.5 (25 reviews) | 
| **Feedback Collection** | Not enough data | 7.8 (25 reviews) | 

#### Platform

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | 8.6 (55 reviews) | 8.2 (67 reviews) | 
| **Integration** | 8.7 (23 reviews) | 8.2 (65 reviews) | 
| **Human-In-The-Loop** | 8.1 (56 reviews) | 8.4 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (24 reviews) | 
| **Adaptive Responses** | Not enough data | 7.4 (25 reviews) | 
| **Task Execution** | Not enough data | 7.4 (26 reviews) | 
| **Problem Solving** | Not enough data | 7.5 (26 reviews) | 

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 8.7 (5 reviews) | 7.6 (31 reviews) | 
| **AI Text Summarization** | 8.7 (5 reviews) | 8.1 (30 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 26 |
| **Zendesk for Customer Service** | 8.2/10 | 612 |

#### Responses

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | 8.6 (14 reviews) | 8.1 (467 reviews) | 
| **Control** | 8.6 (14 reviews) | 8.1 (464 reviews) | 
| **Route To Human** | 8.7 (17 reviews) | 8.3 (446 reviews) | 
| **Menu bars** | 8.6 (13 reviews) | 8.1 (445 reviews) | 
| **Drip sequences** | 8.7 (10 reviews) | 8.1 (354 reviews) | 

#### Platform

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | 9.2 (15 reviews) | 8.6 (470 reviews) | 
| **Integrations** | 9.0 (13 reviews) | 8.3 (471 reviews) | 
| **Branding** | 8.7 (15 reviews) | 8.3 (462 reviews) | 
| **Analytics** | 8.0 (15 reviews) | 8.2 (466 reviews) | 
| **A/B testing** | 8.6 (12 reviews) | Feature Not Available | 
| **Role-based access** | 9.0 (12 reviews) | Feature Not Available | 
| **Collection of information** | 8.6 (12 reviews) | 8.4 (454 reviews) | 

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 8.5 (9 reviews) | 8.1 (112 reviews) | 
| **AI Text Summarization** | 8.9 (9 reviews) | 8.2 (110 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.2/10 | 26 |
| **Zendesk for Customer Service** | 8.1/10 | 1095 |

#### Conversational Platform

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | 6.9 (19 reviews) | 8.1 (861 reviews) | 
| **Omnichannel** | 8.2 (19 reviews) | 8.3 (716 reviews) | 
| **Contextual Engagement** | 8.2 (16 reviews) | 8.2 (682 reviews) | 
| **Proactive Engagement** | 8.5 (19 reviews) | 8.2 (748 reviews) | 

#### Support Automation

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | 8.0 (18 reviews) | 8.1 (712 reviews) | 
| **Seamless Escalation** | 8.1 (19 reviews) | 8.3 (757 reviews) | 
| **Transcripts** | 8.7 (20 reviews) | 8.4 (717 reviews) | 
| **Self-Serve Support** | 8.0 (20 reviews) | 8.1 (790 reviews) | 

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 8.3 (10 reviews) | 7.8 (203 reviews) | 
| **AI Text Summarization** | 8.7 (10 reviews) | 7.8 (202 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 197 |

#### Messaging Channels

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.0 (170 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 19 |
| **Zendesk for Customer Service** | 7.9/10 | 112 |

#### Customer Support

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Text** | 8.6 (11 reviews) | 8.1 (84 reviews) | 
| **Speech** | 8.9 (9 reviews) | 7.5 (76 reviews) | 
| **Knowledge Base** | 8.6 (11 reviews) | 8.1 (85 reviews) | 

#### Automation

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | 9.2 (10 reviews) | 8.1 (86 reviews) | 
| **Customization** | 8.6 (11 reviews) | 8.2 (83 reviews) | 
| **Intelligent Routing** | 8.5 (11 reviews) | 8.1 (83 reviews) | 

#### Artificial Intelligence

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | 8.3 (12 reviews) | 7.8 (81 reviews) | 
| **Language** | 8.8 (11 reviews) | 7.6 (80 reviews) | 
| **Conversational AI** | 8.8 (12 reviews) | 7.7 (85 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.1/10 | 13 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 45 |
| **Zendesk for Customer Service** | 8.3/10 | 2694 |

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.6 (9 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.0 (9 reviews) | 7.9 (206 reviews) | 
| **AI Text-to-Speech** | 7.8 (9 reviews) | Feature Not Available | 

#### Communication

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | 9.0 (36 reviews) ✓ Verified | 8.6 (951 reviews) ✓ Verified | 
| **Notifications** | 8.8 (34 reviews) ✓ Verified | 8.5 (964 reviews) ✓ Verified | 
| **Targeted Emails** | 7.2 (19 reviews) | 8.1 (719 reviews) | 
| **In-App Messaging** | 8.6 (28 reviews) ✓ Verified | 8.5 (736 reviews) ✓ Verified | 
| **Co-Browsing** | 8.4 (15 reviews) ✓ Verified | 8.0 (520 reviews) | 

####  Internal Use

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.6 (31 reviews) ✓ Verified | 8.0 (1790 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.9 (26 reviews) ✓ Verified | 8.5 (847 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (22 reviews) ✓ Verified | 8.1 (649 reviews) | 
| **Knowledge Base** | 7.7 (27 reviews) ✓ Verified | 8.5 (897 reviews) | 
| **Team Inbox ** | 8.8 (23 reviews) ✓ Verified | 8.6 (828 reviews) ✓ Verified | 
| **Customer Profiles** | 7.5 (29 reviews) ✓ Verified | 8.3 (847 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 21 |
| **Zendesk for Customer Service** | 8.2/10 | 1781 |

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | 8.3 (16 reviews) | 8.5 (1521 reviews) | 
| **Searchable Articles** | 8.0 (9 reviews) | 8.5 (1443 reviews) | 
| **Community Forums** | 7.5 (8 reviews) | 8.0 (1024 reviews) | 
| **Mobile Optimization** | 8.2 (11 reviews) | 7.7 (647 reviews) | 
| **Personalization** | 7.8 (12 reviews) | 8.0 (779 reviews) | 

#### Self-Service Platform

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | 7.9 (12 reviews) | 8.2 (829 reviews) | 
| **Automation** | 8.2 (12 reviews) | 8.2 (849 reviews) | 
| **Artificial Intelligence** | 8.3 (12 reviews) | 7.7 (673 reviews) | 
| **Integrations** | 8.3 (9 reviews) | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (61 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 7.8/10 | 13 |
| **Zendesk for Customer Service** | 8.4/10 | 840 |

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 8.0 (5 reviews) | 7.4 (77 reviews) | 
| **AI Text Summarization** | 7.7 (5 reviews) | 7.5 (78 reviews) | 

#### Process

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | 7.7 (5 reviews) | 8.4 (563 reviews) | 
| **Tickets** | 7.6 (7 reviews) | 9.1 (743 reviews) | 
| **Macros** | 7.5 (6 reviews) | 8.8 (692 reviews) | 

#### Channels

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Email** | 7.4 (7 reviews) | 9.0 (742 reviews) | 
| **Social** | 8.1 (8 reviews) | 8.4 (586 reviews) | 
| **Live Chat** | 8.1 (6 reviews) | 8.7 (565 reviews) | 
| **Phone** | 7.8 (6 reviews) | 8.2 (486 reviews) | 
| **Text** | 8.1 (6 reviews) | 8.3 (421 reviews) | 

#### Insight

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | 8.1 (6 reviews) | 8.1 (539 reviews) | 
| **Reporting** | 7.6 (7 reviews) | 8.3 (647 reviews) | 
| **Visitor Activity** | 7.9 (7 reviews) | 8.5 (562 reviews) | 
| **Help Desk** | 8.1 (7 reviews) | 8.7 (666 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Automation

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.2/10 | 23 |
| **Zendesk for Customer Service** | 8.3/10 | 107 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | 9.2 (6 reviews) | 8.4 (71 reviews) | 
| **Contextual Response Generation** | 9.2 (6 reviews) | 8.1 (70 reviews) | 
| **Sentiment Analysis** | 9.2 (6 reviews) | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | 9.2 (6 reviews) | 8.3 (69 reviews) | 
| **Multilingual Support** | 9.2 (6 reviews) | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | 9.4 (6 reviews) | 8.2 (70 reviews) | 
| **Feedback Collection** | 9.2 (6 reviews) | 8.4 (70 reviews) | 
| **Escalation Handling** | 9.2 (6 reviews) | 8.3 (70 reviews) | 
| **Workflow Optimization** | 8.8 (8 reviews) | 8.5 (69 reviews) | 

#### Automation

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | 8.7 (73 reviews) | 
| **Feedback Collection** | 9.2 (6 reviews) | 8.6 (70 reviews) | 
| **Document Processing** | 9.2 (6 reviews) | 7.9 (68 reviews) | 

#### Autonomy

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | 9.2 (6 reviews) | 8.1 (68 reviews) | 
| **Adaptive Responses** | 9.4 (6 reviews) | 8.4 (67 reviews) | 
| **Task Execution** | 9.4 (6 reviews) | 8.3 (69 reviews) | 
| **Problem Solving** | 9.4 (6 reviews) | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Zendesk for Customer Service** | 9.5/10 | 22 |

#### Platform

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 9.6 (15 reviews) | 
| **Integration APIs** | Not enough data | 9.1 (13 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Performance** | Not enough data | 8.8 (10 reviews) | 
| **Mobility** | Not enough data | 9.0 (7 reviews) | 
| **Reporting** | Not enough data | 9.3 (10 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to LivePerson (7):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Zendesk for Customer Service (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | LivePerson | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 20.0% | 40.9% | 
| **Mid-Market** | 43.3% | 45.7% | 
| **Enterprise** | 36.7% | 13.4% | 

### By Industry

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.7%
- **Financial Services:** 5.8%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.1%

---
## Alternatives

### Alternatives to LivePerson

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

---
## Top Discussions

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 1 upvote
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveperson-vs-zendesk-for-customer-service)