Compare LivePerson and WalkMe 
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Enterprise (60.1% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
LivePerson
Star Rating
(207)4.3 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansWalkMe
Star Rating
(555)4.5 out of 5
Market Segments
Enterprise (60.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WalkMe excels in providing in-app support and self-service learning, which significantly reduces training time and enhances productivity. Users appreciate how it guides them step-by-step through tasks, leading to a smoother onboarding experience.
- Users say that LivePerson stands out for its robust AI capabilities, which facilitate customer engagement across various communication channels. This flexibility allows users to choose the most suitable channel for their interactions, enhancing overall customer satisfaction.
- Reviewers mention that WalkMe's intuitive usability combined with powerful features makes it a key driver for efficient digital adoption. The seamless integration with existing systems is frequently highlighted, making it easier for teams to adapt without extensive training.
- According to verified reviews, LivePerson's automation of customer interactions is a game-changer, allowing for AI-powered conversations that improve efficiency. Users note that this capability helps track useful data and metrics, aiding in the achievement of KPIs.
- G2 reviewers highlight that while both products have similar ease of setup scores, WalkMe's overall support quality is rated higher. Users commend WalkMe for its excellent customer service, which they find crucial for resolving issues quickly and effectively.
- Users report that WalkMe's focus on enterprise solutions is evident, as it caters primarily to larger organizations, while LivePerson is more geared towards mid-market clients. This distinction can influence the choice depending on the size and needs of the business.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
WalkMe
No pricing availableFree Trial
LivePerson
No trial information availableWalkMe
Free Trial is available
Ratings
Meets Requirements
8.5
167
8.7
480
Ease of Use
8.4
169
8.4
488
Ease of Setup
8.0
95
8.1
397
Ease of Admin
8.1
79
8.3
364
Quality of Support
8.3
165
8.8
475
Has the product been a good partner in doing business?
8.0
81
8.9
361
Product Direction (% positive)
5.6
163
9.0
465
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
7.9
289
Not enough data
8.1
321
User Support
Not enough data
8.6
314
Not enough data
7.7
251
Not enough data
8.0
260
Walkthrough Type
Not enough data
8.0
267
Not enough data
9.1
320
Platform Basics - Digital Adoption Platform
Not enough data
8.2
51
Not enough data
9.1
59
Analytics - Digital Adoption Platform
Not enough data
8.6
52
Functions - Digital Adoption Platform
Not enough data
8.9
50
Not enough data
9.4
61
Agentic AI - Digital Adoption Platform
Not enough data
7.0
34
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
55
Not enough data
8.1
58
Not enough data
8.3
59
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
55
Not enough data
8.7
23
Not enough data
8.1
56
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
5
Not enough data
8.7
5
Not enough data
Responses
8.6
14
Not enough data
8.6
14
Not enough data
8.7
17
Not enough data
8.6
13
Not enough data
8.7
10
Not enough data
Platform
9.2
15
Not enough data
9.0
13
Not enough data
8.7
15
Not enough data
8.0
15
Not enough data
8.6
12
Not enough data
9.0
12
Not enough data
8.6
12
Not enough data
Generative AI
8.5
9
Not enough data
8.9
9
Not enough data
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.6
11
Not enough data
8.9
9
Not enough data
8.6
11
Not enough data
Automation
9.2
10
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
Artificial Intelligence
8.3
12
Not enough data
8.8
11
Not enough data
8.8
12
Not enough data
Generative AI
9.0
8
Not enough data
9.2
8
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.6
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
Communication
9.0
36
|
Verified
Not enough data
8.8
34
|
Verified
Not enough data
7.2
19
Not enough data
8.6
28
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Internal Use
7.6
31
|
Verified
Not enough data
7.9
26
|
Verified
Not enough data
8.4
22
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
7.5
29
|
Verified
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
8.3
16
8.4
203
8.0
9
8.3
201
7.5
8
8.2
194
8.2
11
6.7
138
7.8
12
8.1
172
Self-Service Platform
7.9
12
8.3
174
8.2
12
8.2
179
8.3
12
7.1
138
8.3
9
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Generative AI
8.0(won by default)
5
Not enough data
7.7(won by default)
5
Not enough data
Process
7.7(won by default)
5
Not enough data
7.6(won by default)
7
Not enough data
7.5(won by default)
6
Not enough data
Channels
7.4(won by default)
7
Not enough data
8.1(won by default)
8
Not enough data
8.1(won by default)
6
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Insight
8.1(won by default)
6
Not enough data
7.6(won by default)
7
Not enough data
7.9(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Customer Query Resolution - AI Customer Support Agents
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.8
8
Not enough data
Automation
9.3
10
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Autonomy
9.2
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
LivePerson and WalkMe are categorized as Customer Self-Service
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Conversational Marketing, Chatbots, Bot Platforms, Social Customer Service, Live Chat, SAP Store, and AI Voice Assistants
WalkMe is categorized as Digital Adoption Platform, ServiceNow Store Apps, Mobile App Analytics, and Mobile App Optimization
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.9%
Retail
14.4%
Telecommunications
7.7%
Information Technology and Services
5.5%
Computer Software
4.4%
Other
53.0%
Computer Software
11.3%
Financial Services
8.1%
Information Technology and Services
7.9%
Hospital & Health Care
5.3%
Insurance
4.3%
Other
63.2%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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