Compare LivePerson and Tidio 
At a Glance
Market Segments
Mid-Market (43.4% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
Contact Us
Free Per Month
LivePerson
Star Rating
(209)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansTidio
Star Rating
(1,880)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user experience, with a clean and customizable interface that allows businesses to seamlessly integrate the chat feature into their websites. Users appreciate the flexible branding options, which enhance the overall visitor engagement experience.
- Users say that LivePerson stands out for its powerful automation capabilities, effectively handling large volumes of routine inquiries. This allows human agents to focus on more complex issues, significantly improving responsiveness and reducing support costs.
- According to verified reviews, Tidio's ease of setup is frequently praised, with many users finding the quick questions and automation flows easy to configure. This simplicity helps improve response times without adding extra workload for teams.
- Reviewers mention that LivePerson's strength lies in its advanced conversational AI, which automates customer service interactions efficiently. Users highlight the platform's ability to integrate multiple communication channels, ensuring a cohesive messaging experience.
- Users report that Tidio's recent AI features have been a game changer for their businesses, enhancing real-time visitor conversations and improving overall engagement without complicating the management process.
- G2 reviewers note that while LivePerson has a robust feature set, some users have encountered challenges with configuration, indicating that it may require a steeper learning curve compared to Tidio's more straightforward approach.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
LivePerson
No trial information availableTidio
Free Trial is available
Ratings
Meets Requirements
8.5
168
9.1
1,311
Ease of Use
8.4
171
9.3
1,329
Ease of Setup
8.0
97
9.2
1,069
Ease of Admin
8.1
79
9.2
953
Quality of Support
8.3
167
9.2
1,144
Has the product been a good partner in doing business?
8.0
81
9.2
903
Product Direction (% positive)
5.6
165
9.2
1,178
Features by Category
Ticket and Case Management
Not enough data
8.6
84
Not enough data
8.5
82
Not enough data
8.6
88
Not enough data
8.7
90
Not enough data
8.1
72
Not enough data
8.7
81
Not enough data
8.4
76
Not enough data
8.5
76
Generative AI
Not enough data
7.4
44
Not enough data
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
Not enough data
8.8
81
Not enough data
8.8
79
Not enough data
9.3
88
Not enough data
8.2
74
Not enough data
7.4
69
Platform
Not enough data
8.9
104
7.7
32
|
Verified
8.9
716
|
Verified
Not enough data
9.1
108
Not enough data
8.7
108
Not enough data
8.1
93
Not enough data
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
89
Not enough data
9.2
87
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Call Analytics
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Artificial Intelligence - Conversation Intelligence
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
8.1
56
8.1
12
8.2
59
8.3
12
8.3
60
8.5
12
Automation - AI Agents
Not enough data
8.8
8
9.3
5
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
8.6
56
8.5
12
8.8
24
7.6
12
8.2
57
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
8.9
6
8.0
9
8.9
6
7.8
9
Responses
8.7
15
8.7
497
8.7
15
8.8
487
8.8
18
8.8
489
8.7
14
8.7
470
8.8
11
8.7
427
Platform
9.3
16
9.3
509
9.0
14
8.8
457
8.8
16
8.7
456
8.1
16
8.7
456
8.7
13
8.3
352
9.1
13
8.7
405
8.7
13
8.9
467
Generative AI
8.7
10
8.0
128
9.0
10
8.1
125
Conversational Platform
6.9
19
8.4
124
8.2
19
8.2
117
8.2
16
8.2
118
8.5
19
8.5
120
Support Automation
8.0
18
8.4
113
8.1
19
8.3
110
8.7
20
8.5
110
8.0
20
8.4
116
Generative AI
8.3
10
8.1
71
8.7
10
8.2
69
Customer Support
8.8
12
8.4
21
9.0
10
7.7
20
8.8
12
8.2
19
Automation
9.2
11
8.2
22
8.8
12
8.1
20
8.6
12
8.3
20
Artificial Intelligence
8.5
13
8.0
19
8.9
12
7.8
20
8.8
13
8.2
20
Generative AI
9.1
9
Not enough data
9.3
9
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
10
7.9
82
8.2
10
7.5
78
8.0
10
7.3
79
Communication
9.0
37
|
Verified
9.3
753
|
Verified
8.8
35
|
Verified
9.1
756
|
Verified
7.3
20
8.6
542
8.6
29
|
Verified
9.1
652
|
Verified
8.5
16
|
Verified
8.6
484
|
Verified
Internal Use
7.7
32
|
Verified
8.9
716
|
Verified
8.0
27
|
Verified
9.0
618
|
Verified
8.5
23
|
Verified
8.8
612
|
Verified
7.7
28
|
Verified
8.6
586
|
Verified
8.9
24
|
Verified
8.8
569
|
Verified
7.6
30
|
Verified
8.7
596
|
Verified
Generative AI
8.3
5
8.1
54
Self-Service Experience
8.4
17
8.7
93
8.2
10
8.8
83
7.8
9
8.7
28
8.3
12
8.8
89
7.9
13
8.9
90
Self-Service Platform
8.1
13
8.7
93
8.3
13
9.0
96
8.5
13
8.9
90
8.5
10
8.8
92
Agentic AI - Customer Self-Service
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
8.3(won by 0.4)
6
7.9
26
8.1(won by 0.2)
6
7.9
26
Process
8.1
6
8.2(won by 0.1)
48
7.9
8
8.6(won by 0.7)
50
7.9
7
8.4(won by 0.5)
45
Channels
7.7
8
8.9(won by 1.2)
51
8.3
9
8.9(won by 0.6)
52
8.3
7
9.4(won by 1.1)
53
8.1
7
8.2(won by 0.1)
45
8.3
7
8.7(won by 0.4)
45
Insight
8.3
7
8.6(won by 0.3)
44
7.9
8
8.4(won by 0.5)
48
8.1
8
9.1(won by 1.0)
53
8.3
8
9.3(won by 1.0)
43
Generative AI
Not enough data
5.8
6
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
9.3
7
8.6
45
9.3
7
8.1
44
9.4
8
8.3
43
9.3
7
8.6
43
9.3
7
8.2
42
Customer Interaction Automation - AI Customer Support Agents
9.5
7
8.5
43
9.4
8
8.5
42
9.3
7
8.7
43
8.9
9
8.6
44
Automation
9.4
12
8.6
47
9.4
8
8.6
44
9.3
7
8.4
45
Autonomy
9.3
7
8.2
42
9.5
7
8.3
43
9.5
7
8.5
43
9.5
7
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Tidio are categorized as AI Agents For Business Operations, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
LivePerson is categorized as Conversational Commerce Platforms, AI IT Agents, AI SDRs, Conversation Intelligence, Bot Platforms, SAP Store, and AI Voice Assistants
Tidio is categorized as AI Chatbots, Help Desk, E-Commerce Tools, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.8%
Retail
14.2%
Telecommunications
7.7%
Information Technology and Services
6.0%
Financial Services
4.4%
Other
53.0%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.3%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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