# LivePerson, tawk.to vs Tidio Comparison

| | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 207 | 202 | 1,905 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Small-Business (73.3% of reviews) | Small-Business (90.5% of reviews) | 
| **Entry Level Price** | Contact Us | Free Per Month | Free Per Month | 

---
## Top Pros & Cons

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### tawk.to

Pros:
- Ease of Use (8 reviews)
- Features (4 reviews)

Cons:
- Chatbot Issues (2 reviews)
- Limitations (2 reviews)

### Tidio

Pros:
- Ease of Use (225 reviews)
- Helpful (184 reviews)

Cons:
- Expensive (76 reviews)
- Missing Features (59 reviews)

---
## Ratings Comparison
| Rating | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (167 reviews) | 9.1 (174 reviews) | 9.1 (1323 reviews) | 
  | **Ease of Use** | 8.4 (169 reviews) | 9.0 (174 reviews) | 9.3 (1340 reviews) | 
  | **Ease of Setup** | 8.0 (95 reviews) | 9.0 (89 reviews) | 9.2 (1077 reviews) | 
  | **Ease of Admin** | 8.1 (79 reviews) | 9.0 (78 reviews) | 9.2 (964 reviews) | 
  | **Quality of Support** | 8.3 (165 reviews) | 8.4 (142 reviews) | 9.2 (1150 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (81 reviews) | 8.9 (67 reviews) | 9.2 (915 reviews) | 
  | **Product Direction (% positive)** | 5.6 (163 reviews) | 8.9 (167 reviews) | 9.2 (1185 reviews) | 

---
## Pricing

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### tawk.to

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: Free forever

Key Features:
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base

[Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing)

#### Free Trial

Yes

### Tidio

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: For solo entrepreneurs. Free forever. No credit card requried.

Key Features:
- 50 Handled Conversations
- Live Chat
- Help Desk

[Browse all 5 editions](https://www.g2.com/products/tidio/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.3/10 | 847 |

#### Ticket and Case Management

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.5 (82 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.4 (83 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.5 (85 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 8.7 (91 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.0 (69 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.6 (79 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.4 (76 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.5 (73 reviews) | 

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (46 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.0 (42 reviews) | 

#### Agentic AI - Help Desk

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (13 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.4 (13 reviews) | 

#### Communication Channels

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.8 (78 reviews) | 
| **Email to Case** | Not enough data | Not enough data | 8.7 (78 reviews) | 
| **Chat/Live Support** | Not enough data | Not enough data | 9.3 (95 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 8.1 (72 reviews) | 
| **Voice** | Not enough data | Not enough data | 7.3 (66 reviews) | 

#### Platform

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 8.9 (104 reviews) | 
| **Customization ** | 7.6 (31 reviews) ✓ Verified | 8.5 (123 reviews) ✓ Verified | 8.9 (713 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.1 (108 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.7 (108 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.1 (93 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.9 (105 reviews) | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.1/10 | 128 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Reliability** | Not enough data | Not enough data | 8.6 (106 reviews) | 
| **Data Security** | Not enough data | Not enough data | 8.6 (104 reviews) | 

#### Interaction

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | 8.3 (104 reviews) | 
| **Natural Conversation** | Not enough data | Not enough data | 8.4 (108 reviews) | 
| **Understanding** | Not enough data | Not enough data | 8.3 (103 reviews) | 
| **Context Management** | Not enough data | Not enough data | 8.3 (104 reviews) | 
| **Customizability** | Not enough data | Not enough data | 8.2 (105 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | 8.2 (102 reviews) | 
| **Error Learning** | Not enough data | Not enough data | 7.9 (101 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Creativity** | Not enough data | Not enough data | 8.3 (99 reviews) | 
| **Content Accuracy** | Not enough data | Not enough data | 8.3 (100 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | 8.1 (96 reviews) | 
| **Update Frequency and Utility** | Not enough data | Not enough data | 8.2 (97 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | 8.0 (96 reviews) | 
| **Software Integration** | Not enough data | Not enough data | 8.2 (99 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (12 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (13 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.5 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (14 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.4 (14 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.9 (14 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.1/10 | 94 |

#### Messenger

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 8.5 (84 reviews) | 
| **AI** | Not enough data | Not enough data | 8.3 (88 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 9.2 (86 reviews) | 
| **Customization Interface** | Not enough data | Not enough data | 8.8 (84 reviews) | 

#### Channels

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | 8.2 (82 reviews) | 
| **Website** | Not enough data | Not enough data | 9.0 (83 reviews) | 
| **Text Message (SMS)** | Not enough data | Not enough data | 8.0 (78 reviews) | 
| **Voice Assistants** | Not enough data | Not enough data | 7.7 (74 reviews) | 
| **Other** | Not enough data | Not enough data | 7.9 (78 reviews) | 

#### Customers

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | 8.6 (80 reviews) | 
| **Profiles** | Not enough data | Not enough data | 8.5 (81 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.8 (79 reviews) | 
| **Lead Gathering** | Not enough data | Not enough data | 8.8 (81 reviews) | 
| **Sales Conversion** | Not enough data | Not enough data | 8.8 (81 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.1 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.1 (7 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.1 (7 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### User Analysis

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | Not enough data | Not enough data | 

#### User Support

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Not enough data | Feature Not Available | 
| **Text Bubble Walkthroughs** | Not enough data | Not enough data | Feature Not Available | 

#### Platform Basics - Digital Adoption Platform

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Call Analytics

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.1/10 | 61 |

#### Channels

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.2 (55 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.2 (54 reviews) | 
| **Physical Media** | Not enough data | Not enough data | Feature Not Available | 

#### Design

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.4 (53 reviews) | 
| **Create Content** | Not enough data | Not enough data | 7.6 (54 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.0 (54 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.2 (53 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.3 (53 reviews) | 

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.9 (35 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (34 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.5/10 | 23 |

#### Productivity Tools

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.0 (18 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | 8.2 (18 reviews) | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.6 (18 reviews) | 
| **Workflows** | Not enough data | Not enough data | 8.6 (19 reviews) | 
| **Templates** | Not enough data | Not enough data | 9.1 (18 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.1 (19 reviews) | 
| **Tagging System** | Not enough data | Not enough data | 8.6 (17 reviews) | 

#### Analytics

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 9.2 (16 reviews) | 
| **Performance Tracking** | Not enough data | Not enough data | 9.1 (17 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 8.3 (18 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (5 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.4/10 | 70 |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.5/10 | 13 |

#### Responses

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Personalization** | 8.1 (55 reviews) | Not enough data | 7.9 (12 reviews) | 
| **Route To Human** | 8.1 (58 reviews) | Not enough data | 8.5 (12 reviews) | 
| **Natural Language Understanding (NLU)** | 8.3 (59 reviews) | Not enough data | 8.5 (12 reviews) | 

#### Automation - AI Agents

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 7.9 (8 reviews) | 

#### Platform

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Conversation Editor** | 8.6 (55 reviews) | Not enough data | 8.6 (12 reviews) | 
| **Integration** | 8.7 (23 reviews) | Not enough data | 7.6 (12 reviews) | 
| **Human-In-The-Loop** | 8.1 (56 reviews) | Not enough data | 7.8 (12 reviews) | 

#### Autonomy -  AI Agents

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.5 (8 reviews) | 

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Generation** | 8.7 (5 reviews) | Not enough data | 8.0 (9 reviews) | 
| **AI Text Summarization** | 8.7 (5 reviews) | Not enough data | 7.8 (9 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 26 |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.7/10 | 560 |

#### Responses

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Customization** | 8.6 (14 reviews) | Not enough data | 8.7 (495 reviews) | 
| **Control** | 8.6 (14 reviews) | Not enough data | 8.8 (486 reviews) | 
| **Route To Human** | 8.7 (17 reviews) | Not enough data | 8.8 (486 reviews) | 
| **Menu bars** | 8.6 (13 reviews) | Not enough data | 8.7 (469 reviews) | 
| **Drip sequences** | 8.7 (10 reviews) | Not enough data | 8.7 (426 reviews) | 

#### Platform

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Live chat** | 9.2 (15 reviews) | Not enough data | 9.3 (507 reviews) | 
| **Integrations** | 9.0 (13 reviews) | Not enough data | 8.8 (456 reviews) | 
| **Branding** | 8.7 (15 reviews) | Not enough data | 8.6 (455 reviews) | 
| **Analytics** | 8.0 (15 reviews) | Not enough data | 8.7 (453 reviews) | 
| **A/B testing** | 8.6 (12 reviews) | Not enough data | 8.3 (351 reviews) | 
| **Role-based access** | 9.0 (12 reviews) | Not enough data | 8.7 (404 reviews) | 
| **Collection of information** | 8.6 (12 reviews) | Not enough data | 8.9 (466 reviews) | 

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Generation** | 8.5 (9 reviews) | Not enough data | 8.0 (127 reviews) | 
| **AI Text Summarization** | 8.9 (9 reviews) | Not enough data | 8.1 (124 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.2/10 | 26 |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.3/10 | 132 |

#### Conversational Platform

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Personalization** | 6.9 (19 reviews) | Not enough data | 8.4 (124 reviews) | 
| **Omnichannel** | 8.2 (19 reviews) | Not enough data | 8.2 (117 reviews) | 
| **Contextual Engagement** | 8.2 (16 reviews) | Not enough data | 8.2 (118 reviews) | 
| **Proactive Engagement** | 8.5 (19 reviews) | Not enough data | 8.5 (120 reviews) | 

#### Support Automation

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Intelligent Routing** | 8.0 (18 reviews) | Not enough data | 8.4 (113 reviews) | 
| **Seamless Escalation** | 8.1 (19 reviews) | Not enough data | 8.3 (110 reviews) | 
| **Transcripts** | 8.7 (20 reviews) | Not enough data | 8.5 (110 reviews) | 
| **Self-Serve Support** | 8.0 (20 reviews) | Not enough data | 8.4 (116 reviews) | 

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (10 reviews) | Not enough data | 8.1 (71 reviews) | 
| **AI Text Summarization** | 8.7 (10 reviews) | Not enough data | 8.2 (69 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 19 |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.1/10 | 25 |

#### Customer Support

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Text** | 8.6 (11 reviews) | Not enough data | 8.4 (21 reviews) | 
| **Speech** | 8.9 (9 reviews) | Not enough data | 7.7 (20 reviews) | 
| **Knowledge Base** | 8.6 (11 reviews) | Not enough data | 8.2 (19 reviews) | 

#### Automation

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Ticket Resolution** | 9.2 (10 reviews) | Not enough data | 8.2 (22 reviews) | 
| **Customization** | 8.6 (11 reviews) | Not enough data | 8.1 (20 reviews) | 
| **Intelligent Routing** | 8.5 (11 reviews) | Not enough data | 8.3 (20 reviews) | 

#### Artificial Intelligence

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Learning** | 8.3 (12 reviews) | Not enough data | 8.0 (19 reviews) | 
| **Language** | 8.8 (11 reviews) | Not enough data | 7.8 (20 reviews) | 
| **Conversational AI** | 8.8 (12 reviews) | Not enough data | 8.2 (20 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.1/10 | 13 |
| **tawk.to** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 45 |
| **tawk.to** | 8.1/10 | 155 |
| **Tidio** | 8.6/10 | 869 |

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (9 reviews) | 6.8 (12 reviews) | 7.8 (84 reviews) | 
| **AI Text Summarization** | 8.0 (9 reviews) | 5.9 (9 reviews) | 7.5 (77 reviews) | 
| **AI Text-to-Speech** | 7.8 (9 reviews) | 5.7 (9 reviews) | 7.2 (78 reviews) | 

#### Communication

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Pop-up Chat** | 9.0 (36 reviews) ✓ Verified | 9.2 (139 reviews) ✓ Verified | 9.3 (754 reviews) ✓ Verified | 
| **Notifications** | 8.8 (34 reviews) ✓ Verified | 8.9 (138 reviews) ✓ Verified | 9.1 (752 reviews) ✓ Verified | 
| **Targeted Emails** | 7.2 (19 reviews) | 7.9 (99 reviews) ✓ Verified | 8.6 (539 reviews) | 
| **In-App Messaging** | 8.6 (28 reviews) ✓ Verified | 8.9 (116 reviews) ✓ Verified | 9.1 (648 reviews) ✓ Verified | 
| **Co-Browsing** | 8.4 (15 reviews) ✓ Verified | 8.3 (40 reviews) | 8.6 (480 reviews) ✓ Verified | 

####  Internal Use

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Customization ** | 7.6 (31 reviews) ✓ Verified | 8.5 (123 reviews) ✓ Verified | 8.9 (713 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.9 (26 reviews) ✓ Verified | 8.8 (123 reviews) ✓ Verified | 9.0 (616 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (22 reviews) ✓ Verified | 8.4 (112 reviews) | 8.8 (606 reviews) ✓ Verified | 
| **Knowledge Base** | 7.7 (27 reviews) ✓ Verified | 8.6 (117 reviews) ✓ Verified | 8.6 (582 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (23 reviews) ✓ Verified | 8.7 (109 reviews) ✓ Verified | 8.8 (565 reviews) ✓ Verified | 
| **Customer Profiles** | 7.5 (29 reviews) ✓ Verified | 8.3 (110 reviews) ✓ Verified | 8.7 (592 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 21 |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.8/10 | 119 |

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.1 (54 reviews) | 

#### Self-Service Experience

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Knowledge Base** | 8.3 (16 reviews) | Not enough data | 8.7 (91 reviews) | 
| **Searchable Articles** | 8.0 (9 reviews) | Not enough data | 8.8 (81 reviews) | 
| **Community Forums** | 7.5 (8 reviews) | Not enough data | 8.7 (26 reviews) | 
| **Mobile Optimization** | 8.2 (11 reviews) | Not enough data | 8.8 (87 reviews) | 
| **Personalization** | 7.8 (12 reviews) | Not enough data | 8.9 (88 reviews) | 

#### Self-Service Platform

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Branding** | 7.9 (12 reviews) | Not enough data | 8.7 (91 reviews) | 
| **Automation** | 8.2 (12 reviews) | Not enough data | 9.0 (94 reviews) | 
| **Artificial Intelligence** | 8.3 (12 reviews) | Not enough data | 8.8 (88 reviews) | 
| **Integrations** | 8.3 (9 reviews) | Not enough data | 8.8 (90 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 7.8/10 | 13 |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.6/10 | 59 |

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Generation** | 8.0 (5 reviews) | Not enough data | 7.9 (25 reviews) | 
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | 7.9 (25 reviews) | 

#### Process

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Mentions** | 7.7 (5 reviews) | Not enough data | 8.2 (45 reviews) | 
| **Tickets** | 7.6 (7 reviews) | Not enough data | 8.6 (47 reviews) | 
| **Macros** | 7.5 (6 reviews) | Not enough data | 8.4 (42 reviews) | 

#### Channels

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Email** | 7.4 (7 reviews) | Not enough data | 8.9 (48 reviews) | 
| **Social** | 8.1 (8 reviews) | Not enough data | 8.9 (49 reviews) | 
| **Live Chat** | 8.1 (6 reviews) | Not enough data | 9.4 (50 reviews) | 
| **Phone** | 7.8 (6 reviews) | Not enough data | 8.1 (42 reviews) | 
| **Text** | 8.1 (6 reviews) | Not enough data | 8.7 (42 reviews) | 

#### Insight

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Surveys** | 8.1 (6 reviews) | Not enough data | 8.5 (41 reviews) | 
| **Reporting** | 7.6 (7 reviews) | Not enough data | 8.3 (45 reviews) | 
| **Visitor Activity** | 7.9 (7 reviews) | Not enough data | 9.1 (50 reviews) | 
| **Help Desk** | 8.1 (7 reviews) | Not enough data | 9.3 (40 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | 5.8/10 | 7 |

#### Generative AI

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Automation

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.6/10 | 10 |

#### Agentic AI - E-Commerce Tools

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.5 (8 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.2/10 | 23 |
| **tawk.to** | N/A | N/A |
| **Tidio** | 8.5/10 | 56 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Automated Ticket Resolution** | 9.2 (6 reviews) | Not enough data | 8.6 (44 reviews) | 
| **Contextual Response Generation** | 9.2 (6 reviews) | Not enough data | 8.2 (45 reviews) | 
| **Sentiment Analysis** | 9.2 (6 reviews) | Not enough data | 8.4 (42 reviews) | 
| **Knowledge Base Utilization** | 9.2 (6 reviews) | Not enough data | 8.7 (42 reviews) | 
| **Multilingual Support** | 9.2 (6 reviews) | Not enough data | 8.1 (42 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Proactive Customer Outreach** | 9.4 (6 reviews) | Not enough data | 8.6 (42 reviews) | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | 8.5 (41 reviews) | 
| **Escalation Handling** | 9.2 (6 reviews) | Not enough data | 8.8 (41 reviews) | 
| **Workflow Optimization** | 8.8 (8 reviews) | Not enough data | 8.7 (44 reviews) | 

#### Automation

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | Not enough data | 8.7 (50 reviews) | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | 8.6 (43 reviews) | 
| **Document Processing** | 9.2 (6 reviews) | Not enough data | 8.4 (44 reviews) | 

#### Autonomy

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Independent Decision Making** | 9.2 (6 reviews) | Not enough data | 8.2 (41 reviews) | 
| **Adaptive Responses** | 9.4 (6 reviews) | Not enough data | 8.2 (43 reviews) | 
| **Task Execution** | 9.4 (6 reviews) | Not enough data | 8.6 (42 reviews) | 
| **Problem Solving** | 9.4 (6 reviews) | Not enough data | 8.5 (42 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **tawk.to** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to LivePerson (16):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


**Unique to Tidio (15):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | LivePerson | tawk.to | Tidio | 
|---|---|---|---|
| **Small-Business** | 20.0% | 73.3% | 90.5% | 
| **Mid-Market** | 43.3% | 22.1% | 8.5% | 
| **Enterprise** | 36.7% | 4.6% | 1.1% | 

### By Industry

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### tawk.to

- **Information Technology and Services:** 11.9%
- **Computer Software:** 11.3%
- **Marketing and Advertising:** 8.8%
- **Internet:** 5.2%
- **Education Management:** 4.1%
- **Financial Services:** 3.1%
- **Consumer Electronics:** 3.1%
- **Consumer Services:** 3.1%
- **Health, Wellness and Fitness:** 2.6%
- **Retail:** 2.6%
- **Other:** 44.3%

#### Tidio

- **Retail:** 8.4%
- **Marketing and Advertising:** 7.2%
- **Computer Software:** 5.7%
- **Information Technology and Services:** 5.1%
- **Health, Wellness and Fitness:** 4.0%
- **Apparel & Fashion:** 3.1%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Automotive:** 2.2%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
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### Alternatives to tawk.to

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
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- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
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- [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews)
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- [Pure Chat](https://www.g2.com/products/pure-chat/reviews) — 4.4/5 stars (207 reviews)

### Alternatives to Tidio

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
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- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)

---
## Top Discussions

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### tawk.to

- Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment
  > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly."

### Tidio

- Title: [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) — 7 comments
  > **Top comment:** "Yeah"
- Title: [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Tidio is a live chat software."
- Title: [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) — 3 comments
  > **Top comment:** "You can input automated messages as well as an option to chat directly with a live agent."
- Title: [What is Tidio?](https://www.g2.com/discussions/what-is-tidio) — 3 comments
  > **Top comment:** "Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer..."
- Title: [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) — 2 comments
  > **Top comment:** "Since creature Lukashenko starts to do more crazy and crazy things, a lot of companies starts to enter sanctions for all Belarusians, so you send me letter..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveperson-vs-tawk-to-vs-tidio)