Compare LivePerson and TARS 
At a Glance
Market Segments
Mid-Market (43.4% of reviews)
Small-Business (57.4% of reviews)
Entry-Level Pricing
Contact Us
Free Trial 50 Conversations Per Month
LivePerson
Star Rating
(209)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansTARS
Star Rating
(171)4.6 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Conversations Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in providing a robust AI support system that enhances customer engagement across various communication channels. Users appreciate how it automates interactions, making conversations more effective and tailored to customer needs.
- Users say TARS stands out for its intuitive design tool, allowing for easy modifications to chatbot flows. Reviewers highlight the flexibility of the platform, which saves significant time when adjusting conversation paths, making it a favorite for those who prioritize customization.
- According to verified reviews, LivePerson has a higher overall satisfaction score, reflecting its strong performance in user experience and support. Users have noted the platform's ability to track useful data and metrics, which aids in monitoring progress towards KPIs.
- Reviewers mention that TARS offers exceptional customer support, with many praising the team's passion for chatbot technology. This level of support contributes to a positive user experience, especially for small businesses looking for guidance.
- G2 reviewers highlight that while LivePerson has a more complex setup process, it ultimately provides a comprehensive solution for mid-market businesses. Users have noted that the initial learning curve is worth it for the advanced features and capabilities it offers.
- Users report that TARS, while user-friendly, may not meet the needs of larger organizations as effectively as LivePerson. The focus on small businesses means that some advanced features available in LivePerson might be lacking, which could be a consideration for those with more extensive requirements.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
TARS
Freemium
Free Trial
50 Conversations Per Month
For individuals and small businesses.
- Basic LLM models
- Training limit of 5 Knowledge Bases
- Access to help guides
Free Trial
LivePerson
No trial information availableTARS
Free Trial is available
Ratings
Meets Requirements
8.5
168
8.7
106
Ease of Use
8.4
171
9.0
108
Ease of Setup
8.0
97
9.0
72
Ease of Admin
8.1
79
9.1
71
Quality of Support
8.3
167
9.6
106
Has the product been a good partner in doing business?
8.0
81
9.4
72
Product Direction (% positive)
5.6
165
8.5
93
Features by Category
Messenger
Not enough data
Feature Not Available
Not enough data
7.9
14
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.6
19
|
Verified
Channels
Not enough data
8.8
11
|
Verified
Not enough data
9.0
22
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
Not enough data
Not enough data
8.9
6
|
Verified
Customers
Not enough data
9.1
13
|
Verified
Not enough data
8.8
13
Not enough data
8.7
21
|
Verified
Not enough data
8.9
23
|
Verified
Not enough data
8.5
21
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Artificial Intelligence - Conversation Intelligence
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
56
Not enough data
8.2
59
Not enough data
8.3
60
Not enough data
Automation - AI Agents
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
56
Not enough data
8.8
24
Not enough data
8.2
57
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Responses
8.7
15
8.7
31
8.7
15
9.0
29
8.8
18
8.7
24
8.7
14
9.0
25
8.8
11
Feature Not Available
Platform
9.3
16
9.3
15
9.0
14
9.3
27
8.8
16
8.8
25
8.1
16
8.5
24
8.7
13
8.3
16
9.1
13
8.9
18
8.7
13
8.6
29
Generative AI
8.7
10
8.5
8
9.0
10
8.8
8
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Not enough data
Automation
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Not enough data
Artificial Intelligence
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Not enough data
Generative AI
9.1
9
9.0
5
9.3
9
9.0
5
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
10
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Communication
9.0
37
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
7.3
20
Not enough data
8.6
29
|
Verified
Not enough data
8.5
16
|
Verified
Not enough data
Internal Use
7.7
32
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
7.7
28
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
7.6
30
|
Verified
Not enough data
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Not enough data
Self-Service Platform
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Not enough data
Agentic AI - Customer Self-Service
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Process
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Not enough data
Channels
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Insight
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.3
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.5
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
8.9
9
Not enough data
Automation
9.4
12
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
Autonomy
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and TARS are categorized as Conversational Marketing, Chatbots, and Bot Platforms
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Social Customer Service, Live Chat, Customer Self-Service, SAP Store, and AI Voice Assistants
TARS has no unique categories
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TARS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.8%
Retail
14.2%
Telecommunications
7.7%
Information Technology and Services
6.0%
Financial Services
4.4%
Other
53.0%
Marketing and Advertising
12.8%
Financial Services
11.5%
Health, Wellness and Fitness
7.4%
Internet
5.4%
Information Technology and Services
4.1%
Other
58.8%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
How to integrate TARs with CRM platform like Salesforce?
2 Comments
VA
Hi Biplab,
You can do this using our API Integration feature where you can make 3rd party API calls directly from the chatbot. Please refer to this help...Read more
How soon can we expect AI Bot from Tars?
1 Comment
MF
Depends on what scope of the AI. Right now it can be integrated with Dialogflow. You can also use this for NLP and Vision object identification using Google...Read more
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