# LivePerson vs Talkdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Talkdesk excels in **ease of use** , with many users highlighting its intuitive interface that allows new agents to get started quickly. One user mentioned how easy it is to manage customer service calls and emails in one location, which enhances organization and response times.
- **Users say** LivePerson shines in **AI-powered customer interactions** , with feedback praising its ability to automate conversations across various channels. Reviewers appreciate how it enhances customer engagement and tracks useful data, making it easier to meet KPIs.
- **According to verified reviews** , Talkdesk offers a **stable calling quality** even during peak hours, which is crucial for maintaining customer satisfaction. Users noted that the setup was faster than expected, allowing agents to start taking calls with minimal training.
- **Reviewers mention** that LivePerson provides robust **data tracking and collaboration features** , which help users monitor their progress effectively. This capability is particularly beneficial for teams looking to optimize their performance and improve customer interactions.
- **G2 reviewers highlight** that Talkdesk's **call routing and IVR flows** are flexible and easy to configure, making it a strong choice for businesses that require customized customer service solutions. Users appreciate the seamless integration of various communication channels.
- **Users report** that while LivePerson has impressive **automation capabilities** , some find it challenging to configure for specific workflows. This can lead to a steeper learning curve compared to Talkdesk, which is often praised for its straightforward setup process.



| | LivePerson | Talkdesk | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 207 | 2,505 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Mid-Market (60.3% of reviews) | 
| **Entry Level Price** | Contact Us | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

---
## Ratings Comparison
| Rating | LivePerson | Talkdesk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (167 reviews) | 8.9 (2033 reviews) | 
  | **Ease of Use** | 8.4 (169 reviews) | 9.1 (2043 reviews) | 
  | **Ease of Setup** | 8.0 (95 reviews) | 8.8 (1067 reviews) | 
  | **Ease of Admin** | 8.1 (79 reviews) | 8.9 (934 reviews) | 
  | **Quality of Support** | 8.3 (165 reviews) | 8.8 (1810 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (81 reviews) | 8.9 (917 reviews) | 
  | **Product Direction (% positive)** | 5.6 (163 reviews) | 8.7 (1938 reviews) | 

---
## Pricing

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messenger

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 404 |

#### Dialing Options

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.2 (319 reviews) | 
| **Progressive Dialing** | Not enough data | 9.2 (293 reviews) | 
| **Predictive Dialing** | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.4 (349 reviews) ✓ Verified | 

#### Automation

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.1 (260 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.3 (8 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Database Management ** | Not enough data | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | 9.1 (161 reviews) | 

#### Compliance

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | 9.1 (156 reviews) | 

#### Customer Support

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | 9.0 (148 reviews) | 

#### Data Security

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (143 reviews) | 

#### Administration

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (184 reviews) | 

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Call Analytics

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 438 |

#### Quality Assurance

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (370 reviews) | 
| **Calibration** | Not enough data | 9.0 (341 reviews) | 
| **Reports** | Not enough data | 8.9 (378 reviews) | 

#### Engagement

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Feedback** | Not enough data | 9.0 (356 reviews) | 
| **Dashboards** | Not enough data | 9.2 (379 reviews) | 
| **Training** | Not enough data | 9.0 (367 reviews) | 

#### Performance

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (361 reviews) | 
| **Compliance** | Not enough data | 9.2 (363 reviews) | 

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.9 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 1199 |

#### Channels

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Voice** | Not enough data | 9.2 (822 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.6 (541 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.4 (525 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 8.3 (517 reviews) ✓ Verified | 
| **Email** | Not enough data | 8.5 (548 reviews) ✓ Verified | 

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.1 (182 reviews) | 

#### Functions

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Session Routing** | Not enough data | 8.9 (961 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.0 (982 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.0 (833 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.7 (575 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | Not enough data | 9.1 (717 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.9 (712 reviews) | 
| **Persistent Data** | Not enough data | 8.9 (658 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (27 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (27 reviews) | 

#### Administrative

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.8 (909 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.1 (927 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.8 (1015 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.1 (714 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.8 (575 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.4/10 | 70 |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Personalization** | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Conversation Editor** | 8.6 (55 reviews) | Not enough data | 
| **Integration** | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Generation** | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 26 |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Customization** | 8.6 (14 reviews) | Not enough data | 
| **Control** | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | 8.7 (17 reviews) | Not enough data | 
| **Menu bars** | 8.6 (13 reviews) | Not enough data | 
| **Drip sequences** | 8.7 (10 reviews) | Not enough data | 

#### Platform

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Live chat** | 9.2 (15 reviews) | Not enough data | 
| **Integrations** | 9.0 (13 reviews) | Not enough data | 
| **Branding** | 8.7 (15 reviews) | Not enough data | 
| **Analytics** | 8.0 (15 reviews) | Not enough data | 
| **A/B testing** | 8.6 (12 reviews) | Not enough data | 
| **Role-based access** | 9.0 (12 reviews) | Not enough data | 
| **Collection of information** | 8.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Generation** | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (9 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 293 |

#### Workforce Management

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.3 (256 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.1 (237 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.8 (206 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.8 (212 reviews) ✓ Verified | 

#### Administration

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Automation** | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (253 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.2 (256 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.7 (206 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 9.0 (213 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.2/10 | 26 |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Personalization** | 6.9 (19 reviews) | Not enough data | 
| **Omnichannel** | 8.2 (19 reviews) | Not enough data | 
| **Contextual Engagement** | 8.2 (16 reviews) | Not enough data | 
| **Proactive Engagement** | 8.5 (19 reviews) | Not enough data | 

#### Support Automation

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Intelligent Routing** | 8.0 (18 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (19 reviews) | Not enough data | 
| **Transcripts** | 8.7 (20 reviews) | Not enough data | 
| **Self-Serve Support** | 8.0 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Generation** | 8.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (10 reviews) | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 243 |

#### Platform

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (186 reviews) | 
| **Mobile Access** | Not enough data | 7.9 (195 reviews) | 
| **Queue Management** | Not enough data | 8.8 (217 reviews) | 
| **Call Routing** | Not enough data | 8.9 (220 reviews) | 
| **Call Back** | Not enough data | 9.0 (220 reviews) | 
| **IVR** | Not enough data | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.8 (211 reviews) | 

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.0 (217 reviews) | 
| **Performance Evaluation** | Not enough data | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Call Recording** | Not enough data | 9.2 (222 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 19 |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Text** | 8.6 (11 reviews) | 8.3 (68 reviews) | 
| **Speech** | 8.9 (9 reviews) | 8.2 (69 reviews) | 
| **Knowledge Base** | 8.6 (11 reviews) | 8.2 (69 reviews) | 

#### Automation

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Ticket Resolution** | 9.2 (10 reviews) | 8.1 (68 reviews) | 
| **Customization** | 8.6 (11 reviews) | 8.3 (68 reviews) | 
| **Intelligent Routing** | 8.5 (11 reviews) | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Learning** | 8.3 (12 reviews) | 8.0 (68 reviews) | 
| **Language** | 8.8 (11 reviews) | 8.3 (67 reviews) | 
| **Conversational AI** | 8.8 (12 reviews) | 8.0 (66 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.1/10 | 13 |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Generation** | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 45 |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Generation** | 7.6 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (9 reviews) | Not enough data | 

#### Communication

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Pop-up Chat** | 9.0 (36 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.8 (34 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 7.2 (19 reviews) | Not enough data | 
| **In-App Messaging** | 8.6 (28 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.4 (15 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Customization ** | 7.6 (31 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 7.9 (26 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (22 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 7.7 (27 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (23 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 7.5 (29 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 21 |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Knowledge Base** | 8.3 (16 reviews) | Not enough data | 
| **Searchable Articles** | 8.0 (9 reviews) | Not enough data | 
| **Community Forums** | 7.5 (8 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (11 reviews) | Not enough data | 
| **Personalization** | 7.8 (12 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Branding** | 7.9 (12 reviews) | Not enough data | 
| **Automation** | 8.2 (12 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.3 (12 reviews) | Not enough data | 
| **Integrations** | 8.3 (9 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 7.8/10 | 13 |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Generation** | 8.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | 

#### Process

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Mentions** | 7.7 (5 reviews) | Not enough data | 
| **Tickets** | 7.6 (7 reviews) | Not enough data | 
| **Macros** | 7.5 (6 reviews) | Not enough data | 

#### Channels

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Email** | 7.4 (7 reviews) | Not enough data | 
| **Social** | 8.1 (8 reviews) | Not enough data | 
| **Live Chat** | 8.1 (6 reviews) | Not enough data | 
| **Phone** | 7.8 (6 reviews) | Not enough data | 
| **Text** | 8.1 (6 reviews) | Not enough data | 

#### Insight

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Surveys** | 8.1 (6 reviews) | Not enough data | 
| **Reporting** | 7.6 (7 reviews) | Not enough data | 
| **Visitor Activity** | 7.9 (7 reviews) | Not enough data | 
| **Help Desk** | 8.1 (7 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Automation

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.2/10 | 23 |
| **Talkdesk** | 8.0/10 | 53 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Automated Ticket Resolution** | 9.2 (6 reviews) | 7.6 (33 reviews) | 
| **Contextual Response Generation** | 9.2 (6 reviews) | 7.8 (34 reviews) | 
| **Sentiment Analysis** | 9.2 (6 reviews) | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | 9.2 (6 reviews) | 8.3 (34 reviews) | 
| **Multilingual Support** | 9.2 (6 reviews) | 8.3 (32 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Proactive Customer Outreach** | 9.4 (6 reviews) | 7.2 (32 reviews) | 
| **Feedback Collection** | 9.2 (6 reviews) | 8.2 (32 reviews) | 
| **Escalation Handling** | 9.2 (6 reviews) | 7.9 (33 reviews) | 
| **Workflow Optimization** | 8.8 (8 reviews) | 8.2 (39 reviews) | 

#### Automation

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | 7.9 (37 reviews) | 
| **Feedback Collection** | 9.2 (6 reviews) | 8.2 (34 reviews) | 
| **Document Processing** | 9.2 (6 reviews) | 7.9 (32 reviews) | 

#### Autonomy

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Independent Decision Making** | 9.2 (6 reviews) | 7.8 (32 reviews) | 
| **Adaptive Responses** | 9.4 (6 reviews) | 8.2 (32 reviews) | 
| **Task Execution** | 9.4 (6 reviews) | 7.9 (34 reviews) | 
| **Problem Solving** | 9.4 (6 reviews) | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LivePerson | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to LivePerson (8):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [SAP Store Software](https://www.g2.com/categories/sap-store)

**Unique to Talkdesk (10):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification)


---
## Reviewer Demographics

### By Company Size

| Segment | LivePerson | Talkdesk | 
|---|---|---|
| **Small-Business** | 20.0% | 19.3% | 
| **Mid-Market** | 43.3% | 60.3% | 
| **Enterprise** | 36.7% | 20.4% | 

### By Industry

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)

---
## Top Discussions

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveperson-vs-talkdesk)