Compare LivePerson and SnapEngage
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side-by-side comparison of LivePerson vs. SnapEngage
based on preference data from user reviews. LivePerson rates 3.6/5 stars with 59 reviews. By contrast, SnapEngage rates 4.5/5 stars with 131 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 LivePerson |  SnapEngage | |
| Star Rating | LivePerson | SnapEngage |
| Market Segments | LivePerson Mid-Market (43.9% of reviews) | SnapEngage Mid-Market (48.1% of reviews) |
| Entry Level Price | LivePerson Contact Us | SnapEngage From $16 per user / per month |
LivePerson vs SnapEngage
When assessing the two solutions, reviewers found SnapEngage easier to use, set up, and administer. Reviewers also preferred doing business with SnapEngage overall.
- Reviewers felt that SnapEngage meets the needs of their business better than LivePerson.
- When comparing quality of ongoing product support, reviewers felt that SnapEngage is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SnapEngage over LivePerson.
Categories
Shared Categories
LivePerson and SnapEngage are categorized as Live Chat and SAP App Center
Unique Categories
LivePerson is categorized as Conversational Marketing, Proactive Notification, Bot Platforms, and Conversational Customer Engagement
SnapEngage is categorized as Customer Self-Service
Pricing
Custom packaging and pricing based on messaging channels and scope of automation
Contact Us
‐
‐
Free Trial
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
Ratings
Meets Requirements
LivePerson
Responses: 56
SnapEngage
Responses: 127
Ease of Use
LivePerson
Responses: 56
SnapEngage
Responses: 129
Ease of Setup
LivePerson
Responses: 37
SnapEngage
Responses: 82
Ease of Admin
LivePerson
Responses: 35
SnapEngage
Responses: 81
Quality of Support
LivePerson
Responses: 54
SnapEngage
Responses: 116
Ease of Doing Business With
LivePerson
Responses: 37
SnapEngage
Responses: 80
Product Direction (% positive)
LivePerson
Responses: 53
SnapEngage
Responses: 127
Features
Communication
Pop-up Chat
LivePerson
Responses: 16
Verified Feature
SnapEngage
Responses: 80
Verified Feature
Notifications
LivePerson
Responses: 17
Verified Feature
SnapEngage
Responses: 83
Verified Feature
Targeted Emails
LivePerson
Responses: 6
SnapEngage
Responses: 25
In-App Messaging
LivePerson
Responses: 11
Verified Feature
SnapEngage
Responses: 39
Verified Feature
Co-Browsing
LivePerson
SnapEngage
Internal Use
Customization
LivePerson
Responses: 16
Verified Feature
SnapEngage
Responses: 65
Verified Feature
Conversation Archiving
LivePerson
Responses: 9
Verified Feature
SnapEngage
Responses: 53
Verified Feature
Lead Development
LivePerson
Responses: 9
Verified Feature
SnapEngage
Responses: 51
Verified Feature
Knowledge Base
LivePerson
Responses: 8
Verified Feature
SnapEngage
Responses: 47
Verified Feature
Team Inbox
LivePerson
Responses: 10
Verified Feature
SnapEngage
Responses: 27
Verified Feature
Customer Profiles
LivePerson
Responses: 13
Verified Feature
SnapEngage
Responses: 33
Verified Feature
Reviewers' Company Size
Reviewers of both LivePerson and SnapEngage were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
LivePerson
SnapEngage
Mid-Market
(51-1000 emp.)
LivePerson
SnapEngage
Enterprise
(> 1000 emp.)
LivePerson
SnapEngage
Reviewers' Industry
Telecommunications
13.8%
Computer Software
10.3%
Retail
8.6%
Philanthropy
5.2%
Outsourcing/Offshoring
5.2%
Other
56.9%
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Reviews
Most Helpful Favorable Review
Administrator in Computer Software
I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...
Stephen L.
Executive Sponsor in Medical Devices
My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...
Most Helpful Critical Review
Administrator in Printing
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
User in Staffing and Recruiting
Keyboard shortcuts can be quite confusing
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
NC
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
SnapEngage has no more discussions with answers
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