3.6 out of 5
4.5 out of 5
|Entry Level Price|
When assessing the two solutions, reviewers found SnapEngage easier to use, set up, and administer. Reviewers also preferred doing business with SnapEngage overall.
I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
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