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Compare LivePerson and SnapEngage

See this
side-by-side comparison of LivePerson vs. SnapEngage
based on preference data from user reviews. LivePerson rates 3.6/5 stars with 59 reviews. By contrast, SnapEngage rates 4.5/5 stars with 131 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LivePerson
LivePerson
(59)
3.6 out of 5
LivePerson
Answer a few questions to help the LivePerson community
Have you used LivePerson before?
Yes
SnapEngage
SnapEngage
(131)
4.5 out of 5
SnapEngage
Answer a few questions to help the SnapEngage community
Have you used SnapEngage before?
Yes
Star Rating
LivePerson
LivePerson
SnapEngage
SnapEngage
Market Segments
LivePerson
LivePerson
Mid-Market (43.9% of reviews)
SnapEngage
SnapEngage
Mid-Market (48.1% of reviews)
Entry Level Price
LivePerson
LivePerson
Contact Us
SnapEngage
SnapEngage
From $16 per user / per month

LivePerson vs SnapEngage

When assessing the two solutions, reviewers found SnapEngage easier to use, set up, and administer. Reviewers also preferred doing business with SnapEngage overall.

  • Reviewers felt that SnapEngage meets the needs of their business better than LivePerson.
  • When comparing quality of ongoing product support, reviewers felt that SnapEngage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of SnapEngage over LivePerson.
Categories
Shared Categories
LivePerson
LivePerson
SnapEngage
SnapEngage
LivePerson and SnapEngage are categorized as Live Chat and SAP App Center
Unique Categories
SnapEngage
SnapEngage is categorized as Customer Self-Service
Pricing
LivePerson
LivePerson Pricing
Custom packaging and pricing based on messaging channels and scope of automation
Contact Us
Free Trial
SnapEngage
SnapEngage Pricing
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
Ask a Question

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Ratings
Meets Requirements
LivePerson
LivePerson
7.8
Responses: 56
SnapEngage
SnapEngage
8.6
Responses: 127
Ease of Use
LivePerson
LivePerson
7.6
Responses: 56
SnapEngage
SnapEngage
9.2
Responses: 129
Ease of Setup
LivePerson
LivePerson
6.7
Responses: 37
SnapEngage
SnapEngage
8.9
Responses: 82
Ease of Admin
LivePerson
LivePerson
6.9
Responses: 35
SnapEngage
SnapEngage
8.9
Responses: 81
Quality of Support
LivePerson
LivePerson
7.0
Responses: 54
SnapEngage
SnapEngage
9.1
Responses: 116
Ease of Doing Business With
LivePerson
LivePerson
6.7
Responses: 37
SnapEngage
SnapEngage
9.4
Responses: 80
Product Direction (% positive)
LivePerson
LivePerson
6.7
Responses: 53
SnapEngage
SnapEngage
8.3
Responses: 127
Features
Communication
Pop-up Chat
LivePerson
LivePerson
8.8
Responses: 16
Verified Feature
SnapEngage
SnapEngage
9.0
Responses: 80
Verified Feature
Notifications
LivePerson
LivePerson
8.7
Responses: 17
Verified Feature
SnapEngage
SnapEngage
8.4
Responses: 83
Verified Feature
Targeted Emails
LivePerson
LivePerson
7.2
Responses: 6
SnapEngage
SnapEngage
7.7
Responses: 25
In-App Messaging
LivePerson
LivePerson
7.7
Responses: 11
Verified Feature
SnapEngage
SnapEngage
7.9
Responses: 39
Verified Feature
Co-Browsing
LivePerson
LivePerson
Not enough data available
SnapEngage
SnapEngage
Not enough data available
Internal Use
Customization
LivePerson
LivePerson
7.3
Responses: 16
Verified Feature
SnapEngage
SnapEngage
8.2
Responses: 65
Verified Feature
Conversation Archiving
LivePerson
LivePerson
7.8
Responses: 9
Verified Feature
SnapEngage
SnapEngage
8.1
Responses: 53
Verified Feature
Lead Development
LivePerson
LivePerson
8.9
Responses: 9
Verified Feature
SnapEngage
SnapEngage
8.2
Responses: 51
Verified Feature
Knowledge Base
LivePerson
LivePerson
7.1
Responses: 8
Verified Feature
SnapEngage
SnapEngage
8.4
Responses: 47
Verified Feature
Team Inbox
LivePerson
LivePerson
9.2
Responses: 10
Verified Feature
SnapEngage
SnapEngage
7.5
Responses: 27
Verified Feature
Customer Profiles
LivePerson
LivePerson
8.2
Responses: 13
Verified Feature
SnapEngage
SnapEngage
7.6
Responses: 33
Verified Feature
Reviewers' Company Size
Reviewers of both LivePerson and SnapEngage were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
LivePerson
LivePerson
26.3%
SnapEngage
SnapEngage
42.7%
Mid-Market
(51-1000 emp.)
LivePerson
LivePerson
43.9%
SnapEngage
SnapEngage
48.1%
Enterprise
(> 1000 emp.)
LivePerson
LivePerson
29.8%
SnapEngage
SnapEngage
9.2%
Reviewers' Industry
LivePerson
LivePerson Industry
Telecommunications
13.8%
Computer Software
10.3%
Retail
8.6%
Philanthropy
5.2%
Outsourcing/Offshoring
5.2%
Other
56.9%
SnapEngage
SnapEngage Industry
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Reviews
Most Helpful Favorable Review
LivePerson
GC
Administrator in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

SnapEngage
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
LivePerson
G
Administrator in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

SnapEngage
GS
User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Discussions
LivePerson
LivePerson Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
Natalia C.
NC
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
Monty the Mongoose crying
LivePerson has no more discussions with answers
SnapEngage
SnapEngage Discussions
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
Monty the Mongoose crying
SnapEngage has no more discussions with answers
Screenshots
Downloads
LivePerson
LivePerson Downloads
No downloads provided
SnapEngage
SnapEngage Downloads
No downloads provided
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