Link copied to clipboard # LivePerson vs ServiceNow Customer Service Management Comparison - What are their main differences? Share [ Export ](/compare/liveperson/servicenow-customer-service-management/export.csv) LivePersonServiceNow Customer Service...[+ Add Product](#) Pricing **LivePerson** **Contact Us** · Bronze **ServiceNow Customer Service Management** Free Trial No pricing available **Pricing Insights** from reviews Time to Implement **LivePerson** 2 monthsFaster Based on 5 responses **ServiceNow Customer Service Management** 4 months Based on 25 responses Return on Investment **LivePerson** 19 months Based on 5 responses **ServiceNow Customer Service Management** 12 months7 months sooner Based on 21 responses Perceived Cost **LivePerson** $$$$$ **ServiceNow Customer Service Management** $$$$$ Average Discount **LivePerson** 6% **ServiceNow Customer Service Management** 16%10% more ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") ![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **LivePerson** [ Features (35) ](https://www.g2.com/products/liveperson/reviews?filters%5Bsentiment_snippet%5D=1820431&qs=pros-and-cons#reviews)[ Ease of Use (31) ](https://www.g2.com/products/liveperson/reviews?filters%5Bsentiment_snippet%5D=1819474&qs=pros-and-cons#reviews)[ Learning Curve (21) ](https://www.g2.com/products/liveperson/reviews?filters%5Bsentiment_snippet%5D=1819298&qs=pros-and-cons#reviews)[ Complexity (14) ](https://www.g2.com/products/liveperson/reviews?filters%5Bsentiment_snippet%5D=1819785&qs=pros-and-cons#reviews) **ServiceNow Customer Service Management** [ Ease of Use (34) ](https://www.g2.com/products/servicenow-customer-service-management/reviews?filters%5Bsentiment_snippet%5D=1933455&qs=pros-and-cons#reviews)[ Features (26) ](https://www.g2.com/products/servicenow-customer-service-management/reviews?filters%5Bsentiment_snippet%5D=1933151&qs=pros-and-cons#reviews)[ Learning Curve (18) ](https://www.g2.com/products/servicenow-customer-service-management/reviews?filters%5Bsentiment_snippet%5D=1931007&qs=pros-and-cons#reviews)[ Steep Learning Curve (15) ](https://www.g2.com/products/servicenow-customer-service-management/reviews?filters%5Bsentiment_snippet%5D=1931041&qs=pros-and-cons#reviews) Integrations **LivePerson** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_13aba37ae908d9cf29a2452925257ccc/microsoft-microsoft-dynamics-365-customer-voice.jpeg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_89eea5138683887c3aa4aa79fcf1a179/whatsapp-business-platform.png "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ View all ](https://www.g2.com/products/liveperson/integrations) **ServiceNow Customer Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_655078e0d371d8c5d65524f6ae30a0ba/adobe-acrobat-sign.png "Product Avatar Image") Adobe Acrobat Sign ](https://www.g2.com/products/adobe-acrobat-sign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c1a0f4b0efee5e7783a1bc34eb31e158/adobe-connect.png "Product Avatar Image") Adobe Connect ](https://www.g2.com/products/adobe-connect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e35321b76b5727e3fe4fa0476cfe294/atlassian-atlas.png "Product Avatar Image") Atlassian Atlas ](https://www.g2.com/products/atlassian-atlas/reviews)[ View all ](https://www.g2.com/products/servicenow-customer-service-management/integrations) Screenshots **LivePerson** ![LivePerson screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1303519/1.png) **ServiceNow Customer Service Management** ![ServiceNow Customer Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1452429/1.-Case-Management.png) **Ratings** from reviews Meets Requirements **LivePerson** 8.5 8.5167 **ServiceNow Customer Service Management** 8.7 8.7240 Ease of Use **LivePerson** 8.4 8.4169 **ServiceNow Customer Service Management** 8.5 8.5379 Ease of Setup **LivePerson** 8.0 8.095 **ServiceNow Customer Service Management** 8.0 8.0221 Ease of Admin **LivePerson** 8.1 8.179 **ServiceNow Customer Service Management** 8.4 8.498 Quality of Support **LivePerson** 8.3 8.3165 **ServiceNow Customer Service Management** 8.5 8.5315 Has the product been a good partner in doing business? **LivePerson** 8.0 8.081 **ServiceNow Customer Service Management** 8.6 8.6100 Product Direction (% positive) **LivePerson** 5.6 5.6163 **ServiceNow Customer Service Management** 9.0 9.0231 **Features** ratings from reviews Conversational Support 8.2 26 8.5 12 Customer Service Automation 8.7 19 8.4 164 Customer Self-Service 8.1 21 7.5 61 Live Chat 8.1 45 8.5 82 Social Customer Service 7.8 13 7.8 13 AI Customer Support Agents 9.2 25 Not enough data AI Agents For Business Operations 8.4 70 Not enough data Bot Platforms 9.1 13 Not enough data Digital Customer Service Platforms Not enough data 7.0 6 Chatbots 8.7 26 Not enough data Help Desk Not enough data 8.2 118 Contact Center Workforce Not enough data 8.1 30 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 20.0% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 36.7% Small-Business(50 or fewer emp.) 20.0% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 36.7% Small-Business(50 or fewer emp.) 12.4% Mid-Market(51-1000 emp.) 33.7% Enterprise(\> 1000 emp.) 53.9% Small-Business(50 or fewer emp.) 12.4% Mid-Market(51-1000 emp.) 33.7% Enterprise(\> 1000 emp.) 53.9% **Reviewers' Industry** [![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson")](https://www.g2.com/products/liveperson/reviews) LivePerson Internet 14.9% Retail 14.4% Telecommunications 7.7% Information Technology and Services 5.5% Computer Software 4.4% Other 53.0% [![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management")](https://www.g2.com/products/servicenow-customer-service-management/reviews) ServiceNow Customer Service Management Information Technology and Services 31.2% Telecommunications 5.7% Financial Services 4.7% Computer Software 4.2% Consulting 3.7% Other 50.4% Alternatives **LivePerson Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") [ LiveChat ](/products/livechat/reviews) **ServiceNow Customer Service Management Alternatives** ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") [ Salesforce Service Cloud ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") [ Service Hub ](/products/hubspot-service-hub/reviews) ## LivePerson vs ServiceNow Customer Service... FAQs Generated using AI Last updated: August 17, 2026 ### What is the difference between LivePerson vs ServiceNow Customer Service...? ServiceNow Customer Service Management stands out for its higher reviewer satisfaction scores and centralization features, while LivePerson is noted for its AI-driven automation and omnichannel engagement. | [LivePerson](https://www.g2.com/products/liveperson/reviews) | [ServiceNow Customer Service...](https://www.g2.com/products/servicenow-customer-service-management/reviews) | | --- | --- | | 4.3/5 (207 reviews) | 4.4/5 (498 reviews) | | — | — | | 8.0 | 8.0 | | 8.3 | 8.4 | | AI-driven automation and omnichannel engagement | Centralization and workflow automation | ### How do the pricing models of LivePerson and ServiceNow Customer Service... compare? ServiceNow Customer Service Management is rated higher for value, with reviewers expressing greater satisfaction with its pricing. - **LivePerson:** In recent reviews, several mention that LivePerson is costly and that advanced features require more expensive plans, making it less accessible for small businesses. - **ServiceNow Customer Service Management:** Reviewers note that while ServiceNow can be expensive, they feel the pricing is justified by the value delivered, especially for larger organizations with complex needs. - **Switching reasons:** Reviewers cite ServiceNow's strong ROI and centralization as key reasons for choosing it over alternatives, despite higher costs. ### What are the best alternatives to LivePerson and ServiceNow Customer Service...? The top three alternatives to LivePerson and ServiceNow Customer Service Management are Agentforce Service, Fin, and Zendesk for Customer Service. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [LivePerson](https://www.g2.com/products/liveperson/reviews) | 4.3/5 (207 reviews) | — | Costly for advanced features | AI-driven automation and omnichannel engagement | | [ServiceNow Customer Service...](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5 (498 reviews) | — | Expensive but strong ROI for complex needs | Centralization and workflow automation | | [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5 (7359 reviews) | Mid-Market | — | Comprehensive service management | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | Strong automation and AI capabilities | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | Ease of use and omnichannel support | ### Which AI Customer Support Agents features should I prioritize when comparing LivePerson and ServiceNow Customer Service...? Buyers should prioritize AI capabilities, automation, omnichannel engagement, workflow centralization, and integration flexibility when comparing LivePerson and ServiceNow Customer Service Management. - **AI capabilities:** LivePerson (20 all-time mentions for Artificial Intelligence), ServiceNow Customer Service Management (AI and predictive intelligence cited in recent reviews). - **Automation:** LivePerson (15 all-time mentions for Automation), ServiceNow Customer Service Management (18 all-time mentions for Automation). - **Omnichannel engagement:** LivePerson (18 all-time mentions for Customer Engagement), ServiceNow Customer Service Management (omnichannel case management cited in recent reviews). - **Workflow centralization:** ServiceNow Customer Service Management (16 all-time mentions for Centralization), LivePerson (centralized conversations cited in recent reviews). - **Integration flexibility:** LivePerson (17 all-time mentions for Integrations), ServiceNow Customer Service Management (integrations cited in recent reviews). ### What are the pros and cons of LivePerson vs ServiceNow Customer Service...? LivePerson's headline strength is AI-driven automation and omnichannel engagement, while ServiceNow Customer Service Management excels in workflow centralization and automation. - **LivePerson strengths:** AI-driven automation (20 all-time mentions for Artificial Intelligence), omnichannel engagement (18 all-time mentions for Customer Engagement), efficiency (19 all-time mentions), and robust integrations (17 all-time mentions). - **LivePerson trade-offs:** Learning curve (21 all-time mentions), complexity (14 all-time mentions), and higher cost for advanced features cited in recent reviews. - **ServiceNow Customer Service Management strengths:** Centralization (16 all-time mentions), workflow automation (18 all-time mentions), customization (14 all-time mentions), and intuitive interface (13 all-time mentions). - **ServiceNow Customer Service Management trade-offs:** Learning curve (18 all-time mentions), complexity (12 all-time mentions), and higher cost for smaller teams cited in recent reviews. ### Is LivePerson or ServiceNow Customer Service... better for small businesses? Fin is the top-ranked alternative for small businesses, but between LivePerson and ServiceNow Customer Service Management, neither is dominant in the small-business segment. - **LivePerson:** No largest segment data available; recent reviews note that LivePerson can be costly and less accessible for small businesses due to advanced feature pricing. - **ServiceNow Customer Service Management:** No largest segment data available; reviewers mention that ServiceNow's pricing and complexity may be challenging for smaller organizations, but value is recognized for larger or more complex needs. ### Which AI Customer Support Agents platform has better integrations? ServiceNow Customer Service Management is favored for integrations, with reviewers consistently highlighting its ability to connect with a wide range of systems. - **LivePerson:** Facebook integration is mentioned in recent reviews, with 3 all-time mentions. - **ServiceNow Customer Service Management:** Integrations with Salesforce and Marketo are cited in recent reviews, with reviewers noting smooth connections to legacy and cloud systems. ### How do LivePerson and ServiceNow Customer Service... compare on customer support? ServiceNow Customer Service Management and LivePerson are rated at near-parity for Quality of Support, with scores of 8.4 and 8.3 respectively. - **LivePerson:** Reviewers highlight knowledgeable support teams and responsive onboarding, but some mention delays and less helpful support experiences. - **ServiceNow Customer Service Management:** Reviewers consistently praise strong support, onboarding, and responsive assistance, with several noting high satisfaction with support quality. ### Which is easier to implement, LivePerson or ServiceNow Customer Service...? LivePerson and ServiceNow Customer Service Management are rated equally on Ease of Setup, both scoring 8.0, indicating parity in implementation experience. - **LivePerson:** Reviewers describe the initial setup as easy for basic features but note a steep learning curve and complexity for advanced configurations. - **ServiceNow Customer Service Management:** Reviewers mention straightforward onboarding for standard use, but highlight complexity and time investment for advanced customizations and workflow setup. ### Which product has better AI? AI is the most frequently mentioned feature across both LivePerson and ServiceNow Customer Service Management. - **LivePerson:** 20 all-time mentions for Artificial Intelligence, with reviewers citing strong AI-driven automation and conversational AI capabilities. - **ServiceNow Customer Service Management:** AI and predictive intelligence are highlighted in recent reviews, with reviewers noting AI-powered insights and workflow automation as key strengths.