# LivePerson vs ServiceNow Customer Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LivePerson excels in handling large volumes of routine inquiries efficiently, allowing human agents to focus on more complex issues. This capability is particularly beneficial for organizations looking to reduce support costs while improving responsiveness.
- **Users say** that ServiceNow Customer Service Management stands out for its ability to centralize customer support operations into a single platform. Reviewers appreciate how it manages cases and automates workflows, which enhances communication between support teams and customers.
- **According to verified reviews** , LivePerson's robust AI-powered chat and messaging capabilities are frequently praised. Users highlight that these features help automate customer conversations, shorten response times, and boost engagement across various digital channels.
- **Reviewers mention** that ServiceNow's Advanced Work Assignment feature is a gamechanger for team efficiency. Users recommend sticking to the out-of-the-box functionality to avoid bugs and ensure seamless operation, which can significantly enhance productivity.
- **G2 reviewers note** that while LivePerson offers great automation features, some users find it challenging to customize the platform to fit their specific workflows. This can lead to configuration difficulties for teams with unique needs.
- **Users highlight** that ServiceNow Customer Service Management is easy to manage, making it a favorable choice for enterprises. The platform's intuitive design and centralized approach help streamline customer service processes, which is particularly beneficial for larger organizations.



| | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 207 | 485 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Enterprise (54.2% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### ServiceNow Customer Service Management

Pros:
- Ease of Use (34 reviews)
- Features (26 reviews)

Cons:
- Learning Curve (18 reviews)
- Steep Learning Curve (15 reviews)

---
## Ratings Comparison
| Rating | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.5 (167 reviews) | 8.7 (234 reviews) | 
  | **Ease of Use** | 8.4 (169 reviews) | 8.5 (349 reviews) | 
  | **Ease of Setup** | 8.0 (95 reviews) | 8.0 (214 reviews) | 
  | **Ease of Admin** | 8.1 (79 reviews) | 8.4 (93 reviews) | 
  | **Quality of Support** | 8.3 (165 reviews) | 8.4 (286 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (81 reviews) | 8.5 (95 reviews) | 
  | **Product Direction (% positive)** | 5.6 (163 reviews) | 9.1 (230 reviews) | 

---
## Pricing

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### ServiceNow Customer Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | 8.2/10 | 112 |

#### Ticket and Case Management

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (79 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.8 (80 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.8 (81 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (72 reviews) | 
| **SLA Management** | Not enough data | 8.7 (71 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (70 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.9 (72 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.8 (68 reviews) ✓ Verified | 

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (37 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (37 reviews) | 

#### Agentic AI - Help Desk

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (27 reviews) | 

#### Communication Channels

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.6 (71 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.7 (69 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.2 (60 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 7.5 (57 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.8 (55 reviews) ✓ Verified | 

#### Platform

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.5 (60 reviews) ✓ Verified | 
| **Customization ** | 7.6 (31 reviews) ✓ Verified | 8.3 (69 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.7 (73 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.5 (71 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.6 (69 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.7 (72 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Messenger

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Administration

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Call Analytics

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Channels

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Usability

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Quality Assurance

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Channels

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Voice** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Web Chat** | Not enough data | Not enough data | 
| **Mobile SMS** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 
| **Session Queuing** | Not enough data | Not enough data | 
| **Concurrent Calling** | Not enough data | Not enough data | 
| **Speech Analytics** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 
| **Persistent Data** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 
| **Administrator Access** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.4/10 | 70 |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Responses

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Personalization** | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Conversation Editor** | 8.6 (55 reviews) | Not enough data | 
| **Integration** | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 26 |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Responses

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Customization** | 8.6 (14 reviews) | Not enough data | 
| **Control** | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | 8.7 (17 reviews) | Not enough data | 
| **Menu bars** | 8.6 (13 reviews) | Not enough data | 
| **Drip sequences** | 8.7 (10 reviews) | Not enough data | 

#### Platform

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Live chat** | 9.2 (15 reviews) | Not enough data | 
| **Integrations** | 9.0 (13 reviews) | Not enough data | 
| **Branding** | 8.7 (15 reviews) | Not enough data | 
| **Analytics** | 8.0 (15 reviews) | Not enough data | 
| **A/B testing** | 8.6 (12 reviews) | Not enough data | 
| **Role-based access** | 9.0 (12 reviews) | Not enough data | 
| **Collection of information** | 8.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (9 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | 8.1/10 | 30 |

#### Workforce Management

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.1 (25 reviews) | 
| **Skills Management** | Not enough data | 8.2 (25 reviews) | 
| **Shift Scheduling** | Not enough data | 8.1 (24 reviews) | 
| **Agent Self-Service** | Not enough data | 8.0 (23 reviews) | 
| **Mobile Access** | Not enough data | 7.6 (21 reviews) | 

#### Administration

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Automation** | Not enough data | 8.4 (25 reviews) | 
| **Performance Analysis** | Not enough data | 8.5 (26 reviews) | 
| **Dashboards** | Not enough data | 8.1 (26 reviews) | 
| **Forecasting** | Not enough data | 7.9 (23 reviews) | 
| **Intraday Management** | Not enough data | 7.9 (23 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.2/10 | 26 |
| **ServiceNow Customer Service Management** | 8.6/10 | 10 |

#### Conversational Platform

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Personalization** | 6.9 (19 reviews) | 8.8 (8 reviews) | 
| **Omnichannel** | 8.2 (19 reviews) | 8.8 (7 reviews) | 
| **Contextual Engagement** | 8.2 (16 reviews) | 9.0 (7 reviews) | 
| **Proactive Engagement** | 8.5 (19 reviews) | 8.8 (7 reviews) | 

#### Support Automation

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Intelligent Routing** | 8.0 (18 reviews) | 8.6 (7 reviews) | 
| **Seamless Escalation** | 8.1 (19 reviews) | 9.3 (7 reviews) | 
| **Transcripts** | 8.7 (20 reviews) | 7.9 (7 reviews) | 
| **Self-Serve Support** | 8.0 (20 reviews) | 7.7 (8 reviews) | 

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | 8.3 (10 reviews) | 8.6 (6 reviews) | 
| **AI Text Summarization** | 8.7 (10 reviews) | 8.6 (6 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 19 |
| **ServiceNow Customer Service Management** | 8.3/10 | 143 |

#### Customer Support

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Text** | 8.6 (11 reviews) | 8.9 (39 reviews) | 
| **Speech** | 8.9 (9 reviews) | 7.5 (18 reviews) | 
| **Knowledge Base** | 8.6 (11 reviews) | 8.6 (32 reviews) | 

#### Automation

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Ticket Resolution** | 9.2 (10 reviews) | 9.3 (48 reviews) | 
| **Customization** | 8.6 (11 reviews) | 7.3 (62 reviews) | 
| **Intelligent Routing** | 8.5 (11 reviews) | 8.7 (31 reviews) | 

#### Artificial Intelligence

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Learning** | 8.3 (12 reviews) | 8.3 (24 reviews) | 
| **Language** | 8.8 (11 reviews) | 8.5 (17 reviews) | 
| **Conversational AI** | 8.8 (12 reviews) | 8.0 (28 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.1/10 | 13 |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 45 |
| **ServiceNow Customer Service Management** | 8.5/10 | 82 |

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | 7.6 (9 reviews) | 8.5 (10 reviews) | 
| **AI Text Summarization** | 8.0 (9 reviews) | 8.3 (10 reviews) | 
| **AI Text-to-Speech** | 7.8 (9 reviews) | 8.5 (9 reviews) | 

#### Communication

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Pop-up Chat** | 9.0 (36 reviews) ✓ Verified | 8.3 (27 reviews) ✓ Verified | 
| **Notifications** | 8.8 (34 reviews) ✓ Verified | 8.8 (25 reviews) ✓ Verified | 
| **Targeted Emails** | 7.2 (19 reviews) | 8.5 (27 reviews) | 
| **In-App Messaging** | 8.6 (28 reviews) ✓ Verified | 8.3 (25 reviews) | 
| **Co-Browsing** | 8.4 (15 reviews) ✓ Verified | 8.2 (25 reviews) | 

####  Internal Use

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Customization ** | 7.6 (31 reviews) ✓ Verified | 8.3 (69 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.9 (26 reviews) ✓ Verified | 8.6 (25 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (22 reviews) ✓ Verified | 8.4 (24 reviews) | 
| **Knowledge Base** | 7.7 (27 reviews) ✓ Verified | 8.9 (27 reviews) | 
| **Team Inbox ** | 8.8 (23 reviews) ✓ Verified | 8.5 (27 reviews) ✓ Verified | 
| **Customer Profiles** | 7.5 (29 reviews) ✓ Verified | 8.5 (25 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 21 |
| **ServiceNow Customer Service Management** | 7.6/10 | 60 |

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (23 reviews) | 

#### Self-Service Experience

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Knowledge Base** | 8.3 (16 reviews) | 8.1 (50 reviews) | 
| **Searchable Articles** | 8.0 (9 reviews) | 8.0 (45 reviews) | 
| **Community Forums** | 7.5 (8 reviews) | 7.6 (44 reviews) | 
| **Mobile Optimization** | 8.2 (11 reviews) | 6.7 (42 reviews) | 
| **Personalization** | 7.8 (12 reviews) | 8.0 (46 reviews) | 

#### Self-Service Platform

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Branding** | 7.9 (12 reviews) | 8.2 (47 reviews) | 
| **Automation** | 8.2 (12 reviews) | 8.1 (46 reviews) | 
| **Artificial Intelligence** | 8.3 (12 reviews) | 7.7 (44 reviews) | 
| **Integrations** | 8.3 (9 reviews) | 8.2 (48 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (18 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (17 reviews) | 
| **Decision Making** | Not enough data | 7.3 (17 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 7.8/10 | 13 |
| **ServiceNow Customer Service Management** | 7.8/10 | 12 |

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | 8.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | 

#### Process

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Mentions** | 7.7 (5 reviews) | Feature Not Available | 
| **Tickets** | 7.6 (7 reviews) | 9.3 (9 reviews) | 
| **Macros** | 7.5 (6 reviews) | 7.2 (6 reviews) | 

#### Channels

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Email** | 7.4 (7 reviews) | 9.3 (7 reviews) | 
| **Social** | 8.1 (8 reviews) | 7.8 (6 reviews) | 
| **Live Chat** | 8.1 (6 reviews) | 7.5 (6 reviews) | 
| **Phone** | 7.8 (6 reviews) | 7.2 (6 reviews) | 
| **Text** | 8.1 (6 reviews) | 7.6 (7 reviews) | 

#### Insight

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Surveys** | 8.1 (6 reviews) | 7.1 (7 reviews) | 
| **Reporting** | 7.6 (7 reviews) | 6.7 (7 reviews) | 
| **Visitor Activity** | 7.9 (7 reviews) | 7.9 (7 reviews) | 
| **Help Desk** | 8.1 (7 reviews) | 8.3 (8 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | 7.6/10 | 9 |

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (7 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Automation

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.2/10 | 23 |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Automated Ticket Resolution** | 9.2 (6 reviews) | Not enough data | 
| **Contextual Response Generation** | 9.2 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | 9.2 (6 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 9.2 (6 reviews) | Not enough data | 
| **Multilingual Support** | 9.2 (6 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Proactive Customer Outreach** | 9.4 (6 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | 
| **Escalation Handling** | 9.2 (6 reviews) | Not enough data | 
| **Workflow Optimization** | 8.8 (8 reviews) | Not enough data | 

#### Automation

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | 
| **Document Processing** | 9.2 (6 reviews) | Not enough data | 

#### Autonomy

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Independent Decision Making** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Responses** | 9.4 (6 reviews) | Not enough data | 
| **Task Execution** | 9.4 (6 reviews) | Not enough data | 
| **Problem Solving** | 9.4 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **ServiceNow Customer Service Management** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to LivePerson (11):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to ServiceNow Customer Service Management (8):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | LivePerson | ServiceNow Customer Service Management | 
|---|---|---|
| **Small-Business** | 20.0% | 11.5% | 
| **Mid-Market** | 43.3% | 34.4% | 
| **Enterprise** | 36.7% | 54.2% | 

### By Industry

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### ServiceNow Customer Service Management

- **Information Technology and Services:** 33.7%
- **Telecommunications:** 4.9%
- **Financial Services:** 4.9%
- **Computer Software:** 4.3%
- **Hospital & Health Care:** 3.5%
- **Consulting:** 3.2%
- **Computer & Network Security:** 3.2%
- **Retail:** 3.0%
- **Banking:** 2.7%
- **Consumer Services:** 2.7%
- **Other:** 34.0%

---
## Alternatives

### Alternatives to LivePerson

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3893 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7009 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (753 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)

### Alternatives to ServiceNow Customer Service Management

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7009 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7812 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3893 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (753 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (565 reviews)

---
## Top Discussions

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### ServiceNow Customer Service Management

- Title: [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) — 2 comments
  > **Top comment:** "No, it is not. It is much more than that. Its Customer Service Management application (which is one feature among many many others) is the equivalent to a CRM."
- Title: [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) — 1 comment
  > **Top comment:** "The answer is hidden in your question, Customer Service Management. It can manage all king of services like changes, incidents, service requests etc. "
- Title: [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) — 1 comment
  > **Top comment:** "Its one stop solution for handling your customer enquiries and making a smooth communication with them"
- Title: [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) — 1 comment
  > **Top comment:** "It is one solution for all your customer queries "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveperson-vs-servicenow-customer-service-management)