Compare Salesforce Service Cloud Software and LivePerson 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (43.4% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Contact Us
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,226)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansLivePerson
Star Rating
(209)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Service excels in providing a comprehensive solution for managing various business areas, including sales and support. Users appreciate its powerful AI capabilities that allow for real-time context, enabling agents to resolve issues more efficiently.
- Users say that LivePerson stands out for its ability to handle large volumes of routine inquiries quickly, which helps free up human agents for more complex tasks. This efficiency can lead to significant cost savings and improved responsiveness in customer service.
- According to verified reviews, Agentforce Service is praised for its ease of use and configurability. Many users highlight the seamless initial setup process, making it easier for teams to implement and adapt the platform to their specific needs.
- Reviewers mention that LivePerson's strength lies in its conversational AI, which automates customer service interactions effectively. Users have noted that this feature enhances customer engagement and ensures fast, efficient service around the clock.
- G2 reviewers highlight that while both platforms offer solid support, Agentforce Service has a slight edge in overall quality of support, with users noting its responsiveness and helpfulness in resolving issues quickly.
- Users express mixed feelings about LivePerson's integration capabilities, with some mentioning challenges in aligning the platform with their existing workflows. In contrast, Agentforce Service is often lauded for its seamless integration with Salesforce data, which enhances its functionality across different business areas.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
8.6
2,798
8.5
168
Ease of Use
8.4
5,385
8.4
171
Ease of Setup
7.9
4,141
8.0
97
Ease of Admin
8.2
1,536
8.1
79
Quality of Support
8.3
2,574
8.3
167
Has the product been a good partner in doing business?
8.7
1,517
8.0
81
Product Direction (% positive)
8.3
2,753
5.6
165
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1249
|
Verified
Not enough data
8.3
1161
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1047
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1210
|
Verified
Not enough data
8.1
853
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
7.7
32
|
Verified
8.6
694
|
Verified
Not enough data
8.3
620
|
Verified
Not enough data
8.2
1150
|
Verified
Not enough data
8.2
1167
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Call Analytics
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Artificial Intelligence - Conversation Intelligence
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Responses
Not enough data
8.1
56
Not enough data
8.2
59
Not enough data
8.3
60
Automation - AI Agents
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
56
Not enough data
8.8
24
Not enough data
8.2
57
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
6
Not enough data
8.9
6
Responses
Not enough data
8.7
15
Not enough data
8.7
15
Not enough data
8.8
18
Not enough data
8.7
14
Not enough data
8.8
11
Platform
Not enough data
9.3
16
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.1
16
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Generative AI
Not enough data
8.7
10
Not enough data
9.0
10
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
6.9
19
8.7
101
8.2
19
8.1
100
8.2
16
8.2
104
8.5
19
Support Automation
8.1
102
8.0
18
8.1
100
8.1
19
8.1
101
8.7
20
8.0
98
8.0
20
Generative AI
7.4
96
8.3
10
7.5
95
8.7
10
Customer Support
8.3
144
8.8
12
7.9
139
9.0
10
8.2
139
8.8
12
Automation
8.2
143
9.2
11
8.2
143
8.8
12
8.1
143
8.6
12
Artificial Intelligence
7.6
138
8.5
13
7.7
137
8.9
12
7.4
134
8.8
13
Generative AI
Not enough data
9.1
9
Not enough data
9.3
9
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
108
7.8
10
7.7
107
8.2
10
7.7
108
8.0
10
Communication
8.5
310
|
Verified
9.0
37
|
Verified
8.6
329
|
Verified
8.8
35
|
Verified
8.4
275
|
Verified
7.3
20
8.5
277
|
Verified
8.6
29
|
Verified
7.8
160
8.5
16
|
Verified
Internal Use
8.3
819
|
Verified
7.7
32
|
Verified
8.3
296
|
Verified
8.0
27
|
Verified
8.5
288
|
Verified
8.5
23
|
Verified
8.4
318
|
Verified
7.7
28
|
Verified
8.5
289
|
Verified
8.9
24
|
Verified
8.7
323
|
Verified
7.6
30
|
Verified
Generative AI
7.3
127
8.3
5
Self-Service Experience
8.6
593
8.4
17
8.3
579
8.2
10
8.3
528
7.8
9
8.0
214
8.3
12
8.4
224
7.9
13
Self-Service Platform
8.4
223
8.1
13
8.6
229
8.3
13
7.6
199
8.5
13
8.5
215
8.5
10
Agentic AI - Customer Self-Service
8.6
7
7.7
5
8.6
7
8.3
5
8.6
7
7.7
5
8.8
7
8.0
5
8.6
7
8.3
5
9.0
7
8.3
5
8.8
7
8.3
5
Generative AI
7.9
54
8.3(won by 0.4)
6
8.0
54
8.1(won by 0.1)
6
Process
8.6(won by 0.5)
244
8.1
6
8.6(won by 0.7)
264
7.9
8
8.3(won by 0.4)
225
7.9
7
Channels
8.8(won by 1.1)
273
7.7
8
8.4(won by 0.1)
248
8.3
9
8.5(won by 0.2)
231
8.3
7
8.6(won by 0.5)
232
8.1
7
8.6(won by 0.3)
214
8.3
7
Insight
8.6(won by 0.3)
230
8.3
7
8.8(won by 0.9)
265
7.9
8
8.5(won by 0.4)
204
8.1
8
8.7(won by 0.4)
252
8.3
8
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.3
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
9.5
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
8.9
9
Automation
Not enough data
9.4
12
Not enough data
9.4
8
Not enough data
9.3
7
Autonomy
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and LivePerson are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Customer Self-Service, and Customer Service Automation
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Help Desk, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Internet
14.8%
Retail
14.2%
Telecommunications
7.7%
Information Technology and Services
6.0%
Financial Services
4.4%
Other
53.0%
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LivePerson has no more discussions with answers
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