# LivePerson, Agentforce Sales (formerly Salesforce Sales Cloud) vs Pipedrive Comparison

| | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 207 | 25,822 | 3,059 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Mid-Market (46.0% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | Contact Us | $25.00 1 User Per Month | $24.00 1 Seats Per Month | 

---
## Top Pros & Cons

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

### Pipedrive

Pros:
- Ease of Use (574 reviews)
- Intuitive (274 reviews)

Cons:
- Missing Features (230 reviews)
- Limited Features (151 reviews)

---
## Ratings Comparison
| Rating | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (167 reviews) | 8.8 (14196 reviews) | 8.5 (2639 reviews) | 
  | **Ease of Use** | 8.4 (169 reviews) | 8.2 (18209 reviews) | 8.8 (2680 reviews) | 
  | **Ease of Setup** | 8.0 (95 reviews) | 7.8 (9143 reviews) | 8.7 (1689 reviews) | 
  | **Ease of Admin** | 8.1 (79 reviews) | 7.9 (4496 reviews) | 8.6 (1024 reviews) | 
  | **Quality of Support** | 8.3 (165 reviews) | 8.1 (12396 reviews) | 8.4 (2257 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (81 reviews) | 8.4 (4463 reviews) | 8.7 (992 reviews) | 
  | **Product Direction (% positive)** | 5.6 (163 reviews) | 8.3 (13815 reviews) | 8.8 (2594 reviews) | 

---
## Pricing

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Pipedrive

#### Entry-Level Pricing

Plan: Lite

Price: $24.00 1 Seats Per Month

Description: per month per user.
14$ / month billed annually

Key Features:
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports

[Browse all 4 editions](https://www.g2.com/products/pipedrive/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11181 |
| **Pipedrive** | 7.9/10 | 2363 |

#### Sales Force Automation

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Contact & Account Management** | Not enough data | 8.8 (9637 reviews) ✓ Verified | 8.5 (2061 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 8.3 (6401 reviews) ✓ Verified | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.7 (9364 reviews) ✓ Verified | 8.9 (2143 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 8.3 (9563 reviews) ✓ Verified | 8.6 (2122 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 8.0 (7326 reviews) ✓ Verified | 7.7 (1620 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | 8.2 (7628 reviews) ✓ Verified | 8.4 (1132 reviews) ✓ Verified | 
| **Product & Price List Management** | Not enough data | 8.0 (6766 reviews) ✓ Verified | 7.7 (1619 reviews) ✓ Verified | 
| **Quote & Order Management** | Not enough data | 8.1 (6668 reviews) ✓ Verified | 7.7 (1572 reviews) | 
| **Customer Contract Management** | Not enough data | 8.3 (7419 reviews) ✓ Verified | 7.8 (1675 reviews) | 

#### Marketing Automation

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Email Marketing** | Not enough data | 8.0 (6680 reviews) ✓ Verified | 7.5 (1520 reviews) ✓ Verified | 
| **Campaign Management** | Not enough data | 8.1 (7000 reviews) ✓ Verified | 7.5 (1496 reviews) ✓ Verified | 
| **Lead Management** | Not enough data | 8.5 (8144 reviews) ✓ Verified | 8.5 (1867 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Not enough data | 7.9 (5428 reviews) | 7.5 (1448 reviews) ✓ Verified | 

#### Customer Support

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Case Management** | Not enough data | 8.3 (6840 reviews) ✓ Verified | 7.9 (1010 reviews) | 
| **Customer Support Portal** | Not enough data | 8.1 (6387 reviews) ✓ Verified | 7.8 (989 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (6792 reviews) ✓ Verified | 8.0 (1022 reviews) | 
| **Call Center Features** | Not enough data | 8.0 (5498 reviews) ✓ Verified | 7.5 (1476 reviews) | 
| **Support Analytics** | Not enough data | 8.2 (5988 reviews) ✓ Verified | 7.7 (962 reviews) | 

#### Reporting & Analytics

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.5 (9058 reviews) ✓ Verified | 8.0 (1888 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.5 (9216 reviews) ✓ Verified | 8.3 (1971 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.2 (7484 reviews) ✓ Verified | 7.9 (1725 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Social Collaboration Features** | Not enough data | 7.9 (5632 reviews) ✓ Verified | 7.6 (1426 reviews) ✓ Verified | 
| **Social Network Integration** | Not enough data | 7.8 (5246 reviews) ✓ Verified | 7.4 (1377 reviews) ✓ Verified | 
| **Mobile User Support** | Not enough data | 7.7 (6112 reviews) ✓ Verified | 7.9 (1595 reviews) ✓ Verified | 

#### Platform

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Customization** | Not enough data | 8.5 (3704 reviews) ✓ Verified | 8.2 (1356 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.5 (3707 reviews) ✓ Verified | 8.3 (1353 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (3648 reviews) ✓ Verified | 8.4 (1361 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.4 (2905 reviews) ✓ Verified | 8.2 (1170 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 8.5 (3188 reviews) ✓ Verified | 7.3 (1060 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | Not enough data | 8.1 (3205 reviews) ✓ Verified | 7.8 (1174 reviews) | 
| **Performance and Reliability** | Not enough data | 8.7 (3690 reviews) ✓ Verified | 8.8 (1341 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 8.1 (3032 reviews) | 7.8 (1127 reviews) | 

#### Integration

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.5 (2614 reviews) ✓ Verified | 8.1 (1236 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.5 (3112 reviews) ✓ Verified | 8.0 (1174 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.5 (2922 reviews) ✓ Verified | 7.9 (1106 reviews) ✓ Verified | 

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (903 reviews) | Feature Not Available | 

#### Agentic AI - CRM

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (299 reviews) | 7.3 (171 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (253 reviews) | 7.6 (173 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (276 reviews) | 7.5 (174 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (238 reviews) | 7.3 (170 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (243 reviews) | 7.3 (171 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (267 reviews) | 7.3 (170 reviews) | 
| **Decision Making** | Not enough data | 8.3 (264 reviews) | 7.6 (172 reviews) | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | 7.8/10 | 257 |

#### Email Marketing

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Email and Mobile Preview** | Not enough data | Not enough data | 8.2 (211 reviews) | 
| **Manage Email Lists** | Not enough data | Not enough data | 8.2 (213 reviews) | 
| **High-Volume Sending** | Not enough data | Not enough data | 7.8 (206 reviews) | 
| **Building and Personalizing Emails** | Not enough data | Not enough data | 8.2 (210 reviews) | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 8.3 (213 reviews) | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 8.2 (207 reviews) | 
| **Automated Email Responses** | Not enough data | Not enough data | 7.9 (206 reviews) | 
| **Multi-user Account** | Not enough data | Not enough data | 8.2 (203 reviews) | 
| **Surveys** | Not enough data | Not enough data | 7.5 (197 reviews) | 

#### Reporting & Analytics

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 7.5 (192 reviews) | 
| **Basic Reporting** | Not enough data | Not enough data | 8.2 (205 reviews) | 

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

#### Agentic AI - Email Marketing

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.0 (25 reviews) | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (25 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.3 (25 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.5 (24 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.5 (25 reviews) | 

#### Integration

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 8.2 (227 reviews) | 
| **Integration APIs** | Not enough data | Not enough data | 7.8 (224 reviews) | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 7.9 (221 reviews) | 
| **CRM Integration** | Not enough data | Not enough data | 8.2 (221 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 7.2 (213 reviews) | 
| **E-Commerce Integration** | Not enough data | Not enough data | 7.3 (210 reviews) | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Reports

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 

#### Self Service 

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | Not enough data | 

#### Building Reports

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Messenger

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Pipedrive** | N/A | N/A |

#### Cartography

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Map Design** | Not enough data | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | Not enough data | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | Not enough data | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | Not enough data | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Predictive Analysis** | Not enough data | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | Not enough data | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | Not enough data | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | Not enough data | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Data Transformation** | Not enough data | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | Not enough data | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | Not enough data | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Lead Generation

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Pipedrive** | N/A | N/A |

#### Lead Facilitation

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.5 (272 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 8.8 (297 reviews) | Not enough data | 
| **Lead Follow-up** | Not enough data | 8.8 (320 reviews) | Not enough data | 
| **Meeting Scheduling ** | Not enough data | 8.6 (292 reviews) | Not enough data | 

#### Organization

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.0 (355 reviews) | Not enough data | 
| **Data Entry** | Not enough data | 8.8 (348 reviews) | Not enough data | 
| **Integrations / APIs** | Not enough data | 8.8 (343 reviews) | Not enough data | 

#### Performance Analysis

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Coaching ** | Not enough data | 8.4 (286 reviews) | Not enough data | 
| **Peformance Tracking** | Not enough data | 8.8 (310 reviews) | Not enough data | 

#### Sales Analysis

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.4 (284 reviews) | Not enough data | 
| **Sales Forecasting ** | Not enough data | 8.8 (302 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (125 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.5 (124 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.1 (27 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |
| **Pipedrive** | N/A | N/A |

#### Integrated Workflows

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Task Management** | Not enough data | 8.7 (521 reviews) | Not enough data | 
| **Email Tracking/Automation** | Not enough data | 8.5 (510 reviews) | Not enough data | 
| **Calls and Voice** | Not enough data | 8.1 (465 reviews) | Not enough data | 
| **Other Outreach Options ** | Not enough data | 8.1 (459 reviews) | Not enough data | 
| **CRM Integration** | Not enough data | 8.8 (524 reviews) | Not enough data | 
| **Calendar** | Not enough data | 8.4 (467 reviews) | Not enough data | 
| **Shared Records** | Not enough data | 8.6 (480 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Content Management** | Not enough data | 8.4 (481 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | 8.7 (500 reviews) | Not enough data | 
| **Workflow Performance** | Not enough data | 8.7 (497 reviews) | Not enough data | 
| **Sales Coaching and Insights** | Not enough data | 8.3 (481 reviews) | Not enough data | 
| **Gamification** | Not enough data | 7.8 (414 reviews) | Not enough data | 

#### AI and Automation

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Lead Prioritization** | Not enough data | 8.5 (462 reviews) | Not enough data | 
| **Lead Scoring** | Not enough data | 8.4 (469 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | Not enough data | 8.3 (426 reviews) | Not enough data | 
| **Buyer Intelligence** | Not enough data | 8.0 (430 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | 7.8 (415 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (268 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (87 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.5 (88 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.6 (86 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.4 (87 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.3 (87 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.2 (87 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.5 (87 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Pipedrive** | N/A | N/A |

#### Call Analytics

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Call Recording** | Not enough data | 8.7 (132 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | 8.6 (136 reviews) | Not enough data | 
| **Call Analysis** | Not enough data | 8.7 (132 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 8.9 (133 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | 8.7 (141 reviews) | Not enough data | 
| **Speech-to-Text** | Not enough data | 8.7 (125 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (59 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.2 (14 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.3 (14 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.7 (13 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.9 (14 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 9.0 (14 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.4/10 | 70 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Responses

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Personalization** | 8.1 (55 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 8.1 (58 reviews) | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.3 (59 reviews) | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Conversation Editor** | 8.6 (55 reviews) | Not enough data | Not enough data | 
| **Integration** | 8.7 (23 reviews) | Not enough data | Not enough data | 
| **Human-In-The-Loop** | 8.1 (56 reviews) | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.7 (5 reviews) | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 26 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Responses

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Customization** | 8.6 (14 reviews) | Not enough data | Not enough data | 
| **Control** | 8.6 (14 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 8.7 (17 reviews) | Not enough data | Not enough data | 
| **Menu bars** | 8.6 (13 reviews) | Not enough data | Not enough data | 
| **Drip sequences** | 8.7 (10 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Live chat** | 9.2 (15 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.0 (13 reviews) | Not enough data | Not enough data | 
| **Branding** | 8.7 (15 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.0 (15 reviews) | Not enough data | Not enough data | 
| **A/B testing** | 8.6 (12 reviews) | Not enough data | Not enough data | 
| **Role-based access** | 9.0 (12 reviews) | Not enough data | Not enough data | 
| **Collection of information** | 8.6 (12 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | 8.5 (9 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.9 (9 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.2/10 | 26 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Conversational Platform

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Personalization** | 6.9 (19 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 8.2 (19 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 8.2 (16 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 8.5 (19 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Intelligent Routing** | 8.0 (18 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.1 (19 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 8.7 (20 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 8.0 (20 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (10 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.7 (10 reviews) | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 82 |
| **Pipedrive** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Revenue History** | Not enough data | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | Not enough data | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | Not enough data | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | Not enough data | 8.5 (66 reviews) | Not enough data | 
| **Predictive Forecasting** | Not enough data | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | Not enough data | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Calendar Sync** | Not enough data | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | Not enough data | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | Not enough data | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | Not enough data | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | Not enough data | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Nonengaged Accounts** | Not enough data | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | Not enough data | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | Not enough data | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | Not enough data | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | Not enough data | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | Not enough data | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.2 (21 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Pipedrive** | N/A | N/A |

#### Territory Mapping

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Custom Territory Mapping** | Not enough data | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | Not enough data | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | Not enough data | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Lead Priority** | Not enough data | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | Not enough data | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | Not enough data | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Gamification** | Not enough data | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | Not enough data | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | Not enough data | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Video and Interactive Media** | Not enough data | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | Not enough data | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | Not enough data | 8.5 (28 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | 7.6/10 | 81 |

#### Customization

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 8.3 (76 reviews) | 
| **Conditional Logic** | Not enough data | Not enough data | 7.8 (72 reviews) | 
| **Multi-page Forms** | Not enough data | Not enough data | 7.3 (71 reviews) | 
| **Design** | Not enough data | Not enough data | 7.7 (76 reviews) | 

#### Additional Functionality

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 8.2 (74 reviews) | 
| **Offline Capability** | Not enough data | Not enough data | 6.7 (70 reviews) | 
| **Notifications** | Not enough data | Not enough data | 7.8 (78 reviews) | 
| **Payments** | Not enough data | Not enough data | 6.9 (71 reviews) | 
| **Mobile Forms** | Not enough data | Not enough data | 7.5 (73 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 180 |
| **Pipedrive** | N/A | N/A |

#### Integrations

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | 8.1 (157 reviews) | Not enough data | 
| **Email Integration** | Not enough data | 8.5 (159 reviews) | Not enough data | 
| **Zoom Integration** | Not enough data | 8.1 (158 reviews) | Not enough data | 
| **Google Meet Integration** | Not enough data | 8.1 (157 reviews) | Not enough data | 
| **Salesforce Integration** | Not enough data | 8.8 (160 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | 8.1 (152 reviews) | Not enough data | 
| **Personalized Links** | Not enough data | 8.2 (156 reviews) | Not enough data | 
| **Personalized Web Embed** | Not enough data | 8.3 (155 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | 8.4 (156 reviews) | Not enough data | 
| **Automatic Updates** | Not enough data | 8.3 (156 reviews) | Not enough data | 
| **Buffer Times** | Not enough data | 8.0 (158 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.4 (34 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 19 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Customer Support

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Text** | 8.6 (11 reviews) | Not enough data | Not enough data | 
| **Speech** | 8.9 (9 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 8.6 (11 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Ticket Resolution** | 9.2 (10 reviews) | Not enough data | Not enough data | 
| **Customization** | 8.6 (11 reviews) | Not enough data | Not enough data | 
| **Intelligent Routing** | 8.5 (11 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Learning** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **Language** | 8.8 (11 reviews) | Not enough data | Not enough data | 
| **Conversational AI** | 8.8 (12 reviews) | Not enough data | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.1/10 | 13 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 45 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (9 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.0 (9 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.8 (9 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Pop-up Chat** | 9.0 (36 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Notifications** | 8.8 (34 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Targeted Emails** | 7.2 (19 reviews) | Not enough data | Not enough data | 
| **In-App Messaging** | 8.6 (28 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Co-Browsing** | 8.4 (15 reviews) ✓ Verified | Not enough data | Not enough data | 

####  Internal Use

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Customization ** | 7.6 (31 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conversation Archiving** | 7.9 (26 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Development** | 8.4 (22 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Knowledge Base** | 7.7 (27 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Team Inbox ** | 8.8 (23 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Profiles** | 7.5 (29 reviews) ✓ Verified | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 21 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Knowledge Base** | 8.3 (16 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.0 (9 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 7.5 (8 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.2 (11 reviews) | Not enough data | Not enough data | 
| **Personalization** | 7.8 (12 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Branding** | 7.9 (12 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.2 (12 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.3 (9 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 7.8/10 | 13 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | 8.0 (5 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | Not enough data | 

#### Process

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Mentions** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Tickets** | 7.6 (7 reviews) | Not enough data | Not enough data | 
| **Macros** | 7.5 (6 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Email** | 7.4 (7 reviews) | Not enough data | Not enough data | 
| **Social** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Phone** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Text** | 8.1 (6 reviews) | Not enough data | Not enough data | 

#### Insight

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Surveys** | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Reporting** | 7.6 (7 reviews) | Not enough data | Not enough data | 
| **Visitor Activity** | 7.9 (7 reviews) | Not enough data | Not enough data | 
| **Help Desk** | 8.1 (7 reviews) | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 196 |
| **Pipedrive** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Account Scoring** | Not enough data | 8.5 (172 reviews) | Not enough data | 
| **Revenue Planning** | Not enough data | 8.5 (161 reviews) | Not enough data | 
| **Account Segmentation** | Not enough data | 8.5 (166 reviews) | Not enough data | 
| **Sales Performance** | Not enough data | 8.6 (168 reviews) | Not enough data | 
| **Sales Forecasting** | Not enough data | 8.6 (170 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | Not enough data | 8.2 (161 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Territory Management** | Not enough data | 8.6 (163 reviews) | Not enough data | 
| **Territory Planning** | Not enough data | 8.5 (169 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Quota Management** | Not enough data | 8.4 (165 reviews) | Not enough data | 
| **Capacity Management** | Not enough data | 8.4 (173 reviews) | Not enough data | 
| **Quota Planning** | Not enough data | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.5 (54 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Automation

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 513 |
| **Pipedrive** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (54 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (53 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.9 (54 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.1 (55 reviews) | Not enough data | 

#### Attribution

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Lead Opportunity** | Not enough data | 8.9 (452 reviews) | Not enough data | 
| **Lead Assignment** | Not enough data | 8.9 (458 reviews) | Not enough data | 
| **Pipeline Acceleration** | Not enough data | 8.6 (433 reviews) | Not enough data | 

#### Discovery

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Lead Management** | Not enough data | 8.9 (462 reviews) | Not enough data | 
| **Scoring/Ranking** | Not enough data | 8.6 (452 reviews) | Not enough data | 
| **Lead Context** | Not enough data | 8.6 (429 reviews) | Not enough data | 

#### Management

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Conversion Viability** | Not enough data | 8.5 (417 reviews) | Not enough data | 
| **Workflow** | Not enough data | 8.6 (438 reviews) | Not enough data | 

#### Platform

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Data Synchronization** | Not enough data | 8.6 (428 reviews) | Not enough data | 
| **Analysis** | Not enough data | 8.6 (429 reviews) | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 683 |
| **Pipedrive** | 7.6/10 | 444 |

#### Agentic AI - Sales Performance Management

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (67 reviews) | 7.2 (66 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.7 (67 reviews) | 7.3 (65 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (68 reviews) | 7.4 (64 reviews) | 

#### Incentives

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Badges** | Not enough data | 8.2 (431 reviews) | 6.9 (391 reviews) | 
| **Triggers** | Not enough data | 8.4 (494 reviews) | 7.4 (401 reviews) | 
| **Commission Calculator** | Not enough data | 8.0 (428 reviews) | Feature Not Available | 
| **Leaderboards** | Not enough data | 8.6 (506 reviews) | 7.1 (395 reviews) | 

#### Personalization

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Profiles** | Not enough data | 8.6 (476 reviews) | 7.7 (414 reviews) | 
| **Custom Reports** | Not enough data | 8.8 (554 reviews) | 7.9 (409 reviews) | 
| **Dashboards** | Not enough data | 8.9 (587 reviews) | 8.3 (429 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (530 reviews) | 8.0 (411 reviews) | 

#### Administrative

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Integration** | Not enough data | 8.7 (557 reviews) | 7.8 (409 reviews) | 
| **Employee Structure** | Not enough data | 8.5 (520 reviews) | 7.7 (401 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.4 (501 reviews) | 7.5 (387 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Pipedrive** | 8.0/10 | 283 |

#### Agentic AI - Email Tracking

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (62 reviews) | 7.7 (56 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | 7.8 (57 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (60 reviews) | 7.7 (57 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (62 reviews) | 7.5 (55 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (61 reviews) | 7.6 (56 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (60 reviews) | 7.8 (56 reviews) | 
| **Decision Making** | Not enough data | 8.4 (63 reviews) | 8.1 (55 reviews) | 

#### Analytics

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Open Rates** | Not enough data | 8.3 (569 reviews) | 8.0 (256 reviews) | 
| **Link Activity** | Not enough data | 8.4 (576 reviews) | 8.2 (257 reviews) | 
| **Attachment Activity** | Not enough data | 8.3 (590 reviews) | 8.1 (249 reviews) | 

#### Customizations

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Email Platform Integration** | Not enough data | 8.7 (623 reviews) | 8.2 (268 reviews) | 
| **Email Scheduling** | Not enough data | 8.5 (592 reviews) | 8.3 (257 reviews) | 
| **Notifications** | Not enough data | 8.6 (625 reviews) | 8.4 (270 reviews) | 
| **Email Categorization** | Not enough data | 8.4 (570 reviews) | 7.9 (257 reviews) | 
| **Templates** | Not enough data | 8.4 (598 reviews) | 8.3 (259 reviews) | 

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (289 reviews) | Feature Not Available | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1198 |
| **Pipedrive** | 7.8/10 | 472 |

#### Agentic AI - Sales Analytics

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (76 reviews) | 7.3 (57 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (77 reviews) | 7.4 (58 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (76 reviews) | 7.4 (58 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (75 reviews) | 7.3 (58 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (76 reviews) | 7.3 (57 reviews) | 

#### Data Sourcing

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (965 reviews) | 7.8 (425 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (995 reviews) | 8.0 (433 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.3 (897 reviews) | 7.9 (427 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.7 (1026 reviews) | 8.4 (437 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (957 reviews) | 8.0 (422 reviews) | 

#### Predictive Analytics

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Lead Scoring** | Not enough data | 8.4 (943 reviews) | 7.7 (423 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.6 (957 reviews) | 7.8 (424 reviews) | 
| **Risk Analysis** | Not enough data | 8.1 (850 reviews) | 7.4 (407 reviews) | 
| **Live Forecasting** | Not enough data | 8.3 (891 reviews) | 7.7 (416 reviews) | 

#### Sales Management

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.7 (981 reviews) | 8.7 (442 reviews) | 
| **Sales Gamification** | Not enough data | 8.1 (852 reviews) | 7.6 (410 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.6 (975 reviews) | 8.3 (419 reviews) | 
| **Activity Tracking** | Not enough data | 8.8 (1044 reviews) | 8.7 (443 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Pipedrive** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Record Calls** | Not enough data | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | Not enough data | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | Not enough data | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | Not enough data | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | Not enough data | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | Not enough data | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Notes** | Not enough data | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | Not enough data | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | Not enough data | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | Not enough data | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | Not enough data | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Pipedrive** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | Not enough data | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | Not enough data | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | Not enough data | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Review** | Not enough data | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | Not enough data | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | Not enough data | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | Not enough data | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | Not enough data | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.9 (226 reviews) | Not enough data | 
| **Competition** | Not enough data | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Pipedrive** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Content Import** | Not enough data | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | Not enough data | 8.1 (342 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | Not enough data | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | Not enough data | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | Not enough data | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | Not enough data | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | Not enough data | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Sales Training ** | Not enough data | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | Not enough data | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | Not enough data | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Cross-Functional Alignment** | Not enough data | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | Not enough data | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | 10.0 (5 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.2/10 | 23 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Automated Ticket Resolution** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Contextual Response Generation** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Multilingual Support** | 9.2 (6 reviews) | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Proactive Customer Outreach** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Escalation Handling** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Workflow Optimization** | 8.8 (8 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Document Processing** | 9.2 (6 reviews) | Not enough data | Not enough data | 

#### Autonomy

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Independent Decision Making** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 9.4 (6 reviews) | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Pipedrive** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to LivePerson (17):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (17):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Pipedrive (6):** [CRM Software](https://www.g2.com/categories/crm), [Email Marketing Software](https://www.g2.com/categories/email-marketing), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | LivePerson | Agentforce Sales (formerly Salesforce Sales Cloud) | Pipedrive | 
|---|---|---|---|
| **Small-Business** | 20.0% | 20.6% | 72.8% | 
| **Mid-Market** | 43.3% | 46.0% | 22.8% | 
| **Enterprise** | 36.7% | 33.4% | 4.4% | 

### By Industry

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.6%

#### Pipedrive

- **Computer Software:** 11.0%
- **Information Technology and Services:** 10.2%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.2%
- **Construction:** 3.3%
- **Real Estate:** 3.3%
- **Internet:** 3.0%
- **Consulting:** 2.2%
- **Insurance:** 2.1%
- **Telecommunications:** 1.7%
- **Other:** 49.2%

---
## Alternatives

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3856 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13821 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9663 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6661 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (223 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2042 reviews)

### Alternatives to Pipedrive

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1431 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13821 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (824 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (298 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14697 reviews)

---
## Top Discussions

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Pipedrive

- Title: [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) — 3 comments, 3 upvotes
  > **Top comment:** "PD is not an ESP so it’s not good for email mkt. we use PD at OpenMoves and developed the tightest integration. Check out OpenMoves on the PD partner portal..."
- Title: [What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?](https://www.g2.com/discussions/what-features-of-pipedrive-are-most-beneficial-for-new-sales-professionals-to-track-and-optimize-their-sales-pipeline) — 2 comments
  > **Top comment:** "In Pipedrive the Deals (buyers) PIPELINES of prospects or buyers, can be viewed in Kanban or spreadsheet format, giving you a quick glance of where people..."
- Title: [What is Pipedrive used for?](https://www.g2.com/discussions/pipedrive-what-is-pipedrive-used-for) — 2 comments
  > **Top comment:** "Pipedrive is a customer relationship management (CRM) tool designed to help sales teams manage their sales processes efficiently. Here are some key..."
- Title: [Is Pipedrive free?](https://www.g2.com/discussions/is-pipedrive-free) — 2 comments
  > **Top comment:** "No"
- Title: [What is Pipedrive software?](https://www.g2.com/discussions/what-is-pipedrive-software) — 2 comments
  > **Top comment:** "It is a CRM tool that helps sales professionals to log all your sales related activities. Eg. meetings, contacts, proposals and contracts. Basically managing..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveperson-vs-agentforce-sales-formerly-salesforce-sales-cloud-vs-pipedrive)