Compare LivePerson and Provide Support
Featured Products
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Small-Business (64.3% of reviews)
Entry-Level Pricing
Contact Us
Starting at $13.00
LivePerson
Star Rating
(207)4.3 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plans
Provide Support
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $13.00
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in providing a robust AI support system, enhancing customer engagement through various communication channels. Users appreciate the platform's ability to automate interactions, making it easier to manage customer conversations effectively.
- Users say Provide Support stands out for its simplicity and ease of use, particularly for small businesses. Reviewers highlight the convenience of managing multiple websites from a single interface, which streamlines their workflow and improves efficiency.
- According to verified reviews, LivePerson has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. This is reflected in the detailed feedback praising its comprehensive data tracking and KPI management features.
- Reviewers mention that Provide Support offers excellent visibility into customer interactions, allowing users to see which web pages customers are on when they reach out for help. This feature helps support teams address issues more effectively and personalize their responses.
- Users highlight that while LivePerson has a more complex setup process, it ultimately provides powerful tools for larger organizations. The platform's ability to integrate with various channels and track engagement metrics is particularly beneficial for mid-market companies.
- G2 reviewers note that Provide Support's customization options allow businesses to tailor the chat interface to match their brand identity easily. This personalization is a significant advantage for small businesses looking to maintain a consistent customer experience across their websites.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Provide Support
Small Business (1 operator)
Starting at $13.00
Small Business package (1 operator) - $13.00/month if billed annually or $24 if billed monthly.
The price for 3-month package is $56; 6-month package is $96; annual plan costs $156
- All Provide Support plans come with the same full set of features.
Free Trial
LivePerson
No trial information availableProvide Support
Free Trial is available
Ratings
Meets Requirements
8.5
167
8.6
13
Ease of Use
8.4
169
9.1
13
Ease of Setup
8.0
95
8.7
5
Ease of Admin
8.1
79
8.7
5
Quality of Support
8.3
165
8.3
11
Has the product been a good partner in doing business?
8.0
81
Not enough data
Product Direction (% positive)
5.6
163
8.2
13
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
55
Not enough data
8.1
58
Not enough data
8.3
59
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
55
Not enough data
8.7
23
Not enough data
8.1
56
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
5
Not enough data
8.7
5
Not enough data
Responses
8.6
14
Not enough data
8.6
14
Not enough data
8.7
17
Not enough data
8.6
13
Not enough data
8.7
10
Not enough data
Platform
9.2
15
Not enough data
9.0
13
Not enough data
8.7
15
Not enough data
8.0
15
Not enough data
8.6
12
Not enough data
9.0
12
Not enough data
8.6
12
Not enough data
Generative AI
8.5
9
Not enough data
8.9
9
Not enough data
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.6
11
Not enough data
8.9
9
Not enough data
8.6
11
Not enough data
Automation
9.2
10
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
Artificial Intelligence
8.3
12
Not enough data
8.8
11
Not enough data
8.8
12
Not enough data
Generative AI
9.0
8
Not enough data
9.2
8
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.6
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
Communication
9.0
36
|
Verified
9.2
10
|
Verified
8.8
34
|
Verified
9.2
10
|
Verified
7.2
19
9.0
5
|
Verified
8.6
28
|
Verified
Not enough data
8.4
15
|
Verified
Feature Not Available
Internal Use
7.6
31
|
Verified
8.5
9
|
Verified
7.9
26
|
Verified
8.6
7
|
Verified
8.4
22
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
8.8
23
|
Verified
7.8
6
|
Verified
7.5
29
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.3
16
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
8.2
11
Not enough data
7.8
12
Not enough data
Self-Service Platform
7.9
12
Not enough data
8.2
12
Not enough data
8.3
12
Not enough data
8.3
9
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0(won by default)
5
Not enough data
7.7(won by default)
5
Not enough data
Process
7.7(won by default)
5
Not enough data
7.6(won by default)
7
Not enough data
7.5(won by default)
6
Not enough data
Channels
7.4(won by default)
7
Not enough data
8.1(won by default)
8
Not enough data
8.1(won by default)
6
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Insight
8.1(won by default)
6
Not enough data
7.6(won by default)
7
Not enough data
7.9(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.8
8
Not enough data
Automation
9.3
10
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Autonomy
9.2
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Provide Support are categorized as Live Chat
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Conversational Marketing, Chatbots, Bot Platforms, Social Customer Service, Customer Self-Service, SAP Store, and AI Voice Assistants
Provide Support has no unique categories
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Provide Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.9%
Retail
14.4%
Telecommunications
7.7%
Information Technology and Services
5.5%
Computer Software
4.4%
Other
53.0%
Computer Software
21.4%
Telecommunications
14.3%
Non-Profit Organization Management
7.1%
Luxury Goods & Jewelry
7.1%
Information Technology and Services
7.1%
Other
42.9%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
Provide Support has no discussions with answers
