# LivePerson vs Oracle Service Cloud (formerly RightNow) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that **LivePerson** excels in user satisfaction, boasting a higher overall rating compared to **Oracle Service Cloud**. Users appreciate LivePerson's robust AI capabilities that enhance customer engagement and streamline interactions across various communication channels.
- **According to verified reviews** , **Oracle Service Cloud** is praised for its comprehensive ticketing system and seamless integration with other products, making it a strong choice for organizations needing a robust customer service solution. Users highlight its user-friendly interface, which contributes to efficient customer support management.
- **Users say** that **LivePerson** offers a more intuitive setup process, with many reviewers noting the ease of implementation and the effectiveness of its AI-driven features. This contrasts with some feedback on **Oracle Service Cloud** , where users have mentioned challenges in configuration and setup.
- **Reviewers mention** that **LivePerson** provides valuable metrics and data tracking, which helps users monitor their progress towards KPIs. This feature is particularly appreciated by those in mid-market segments, as it allows for better performance management.
- **G2 reviewers highlight** that while **Oracle Service Cloud** has a strong focus on enterprise-level solutions, it may not fully meet the needs of smaller businesses. Some users feel that it lacks certain features that would make it more versatile for diverse workflows.
- **According to recent user feedback** , both platforms have strong knowledge bases, but **LivePerson** edges out with a slightly better user experience in community forums and support quality, making it easier for users to find solutions and engage with peers.



| | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 207 | 134 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Enterprise (57.7% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Oracle Service Cloud (formerly RightNow)

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Bugs (1 reviews)
- Contact Management (1 reviews)

---
## Ratings Comparison
| Rating | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
  | **Meets Requirements** | 8.5 (167 reviews) | 8.3 (94 reviews) | 
  | **Ease of Use** | 8.4 (169 reviews) | 7.9 (93 reviews) | 
  | **Ease of Setup** | 8.0 (95 reviews) | 6.8 (66 reviews) | 
  | **Ease of Admin** | 8.1 (79 reviews) | 7.3 (67 reviews) | 
  | **Quality of Support** | 8.3 (165 reviews) | 7.4 (87 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (81 reviews) | 7.5 (65 reviews) | 
  | **Product Direction (% positive)** | 5.6 (163 reviews) | 6.6 (90 reviews) | 

---
## Pricing

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Oracle Service Cloud (formerly RightNow)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 68 |

#### Ticket and Case Management

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (31 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.4 (31 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.2 (30 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.7 (29 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 7.6 (29 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.3 (29 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.8 (30 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.1 (27 reviews) ✓ Verified | 

#### Generative AI

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.6 (29 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.9 (29 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.3 (28 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 7.0 (16 reviews) | 
| **Voice** | Not enough data | 8.3 (19 reviews) | 

#### Platform

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.2 (10 reviews) ✓ Verified | 
| **Customization ** | 7.6 (31 reviews) ✓ Verified | 8.0 (41 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.0 (23 reviews) ✓ Verified | 
| **Integration** | Not enough data | 7.7 (20 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.6 (29 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.6 (29 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Messenger

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Call Analytics

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.4/10 | 70 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Responses

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Personalization** | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Conversation Editor** | 8.6 (55 reviews) | Not enough data | 
| **Integration** | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 26 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Responses

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customization** | 8.6 (14 reviews) | Not enough data | 
| **Control** | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | 8.7 (17 reviews) | Not enough data | 
| **Menu bars** | 8.6 (13 reviews) | Not enough data | 
| **Drip sequences** | 8.7 (10 reviews) | Not enough data | 

#### Platform

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Live chat** | 9.2 (15 reviews) | Not enough data | 
| **Integrations** | 9.0 (13 reviews) | Not enough data | 
| **Branding** | 8.7 (15 reviews) | Not enough data | 
| **Analytics** | 8.0 (15 reviews) | Not enough data | 
| **A/B testing** | 8.6 (12 reviews) | Not enough data | 
| **Role-based access** | 9.0 (12 reviews) | Not enough data | 
| **Collection of information** | 8.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (9 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.2/10 | 26 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Conversational Platform

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Personalization** | 6.9 (19 reviews) | Not enough data | 
| **Omnichannel** | 8.2 (19 reviews) | Not enough data | 
| **Contextual Engagement** | 8.2 (16 reviews) | Not enough data | 
| **Proactive Engagement** | 8.5 (19 reviews) | Not enough data | 

#### Support Automation

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Intelligent Routing** | 8.0 (18 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (19 reviews) | Not enough data | 
| **Transcripts** | 8.7 (20 reviews) | Not enough data | 
| **Self-Serve Support** | 8.0 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (10 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.7/10 | 19 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Customer Support

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Text** | 8.6 (11 reviews) | Not enough data | 
| **Speech** | 8.9 (9 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Ticket Resolution** | 9.2 (10 reviews) | Not enough data | 
| **Customization** | 8.6 (11 reviews) | Not enough data | 
| **Intelligent Routing** | 8.5 (11 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Learning** | 8.3 (12 reviews) | Not enough data | 
| **Language** | 8.8 (11 reviews) | Not enough data | 
| **Conversational AI** | 8.8 (12 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.1/10 | 13 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 45 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 62 |

#### Generative AI

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 7.6 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (9 reviews) | Not enough data | 

#### Communication

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Pop-up Chat** | 9.0 (36 reviews) ✓ Verified | 8.5 (30 reviews) ✓ Verified | 
| **Notifications** | 8.8 (34 reviews) ✓ Verified | 8.1 (30 reviews) ✓ Verified | 
| **Targeted Emails** | 7.2 (19 reviews) | 8.8 (22 reviews) ✓ Verified | 
| **In-App Messaging** | 8.6 (28 reviews) ✓ Verified | 8.4 (15 reviews) ✓ Verified | 
| **Co-Browsing** | 8.4 (15 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customization ** | 7.6 (31 reviews) ✓ Verified | 8.0 (41 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.9 (26 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (22 reviews) ✓ Verified | 7.9 (16 reviews) | 
| **Knowledge Base** | 7.7 (27 reviews) ✓ Verified | 8.0 (32 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (23 reviews) ✓ Verified | 8.4 (23 reviews) ✓ Verified | 
| **Customer Profiles** | 7.5 (29 reviews) ✓ Verified | 8.1 (32 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 8.1/10 | 21 |
| **Oracle Service Cloud (formerly RightNow)** | 8.0/10 | 65 |

#### Generative AI

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Knowledge Base** | 8.3 (16 reviews) | 8.3 (43 reviews) | 
| **Searchable Articles** | 8.0 (9 reviews) | 8.0 (40 reviews) | 
| **Community Forums** | 7.5 (8 reviews) | 7.8 (24 reviews) | 
| **Mobile Optimization** | 8.2 (11 reviews) | Not enough data | 
| **Personalization** | 7.8 (12 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Branding** | 7.9 (12 reviews) | Not enough data | 
| **Automation** | 8.2 (12 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.3 (12 reviews) | Not enough data | 
| **Integrations** | 8.3 (9 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 7.8/10 | 13 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 25 |

#### Generative AI

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | 

#### Process

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Mentions** | 7.7 (5 reviews) | 7.7 (11 reviews) | 
| **Tickets** | 7.6 (7 reviews) | 8.2 (14 reviews) | 
| **Macros** | 7.5 (6 reviews) | 8.0 (10 reviews) | 

#### Channels

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Email** | 7.4 (7 reviews) | 8.2 (16 reviews) | 
| **Social** | 8.1 (8 reviews) | 7.4 (13 reviews) | 
| **Live Chat** | 8.1 (6 reviews) | 8.7 (13 reviews) | 
| **Phone** | 7.8 (6 reviews) | 7.8 (15 reviews) | 
| **Text** | 8.1 (6 reviews) | 8.8 (10 reviews) | 

#### Insight

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Surveys** | 8.1 (6 reviews) | 8.1 (14 reviews) | 
| **Reporting** | 7.6 (7 reviews) | 8.7 (15 reviews) | 
| **Visitor Activity** | 7.9 (7 reviews) | 7.9 (14 reviews) | 
| **Help Desk** | 8.1 (7 reviews) | 8.4 (15 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Generative AI

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Automation

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | 9.2/10 | 23 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Automated Ticket Resolution** | 9.2 (6 reviews) | Not enough data | 
| **Contextual Response Generation** | 9.2 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | 9.2 (6 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 9.2 (6 reviews) | Not enough data | 
| **Multilingual Support** | 9.2 (6 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Proactive Customer Outreach** | 9.4 (6 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | 
| **Escalation Handling** | 9.2 (6 reviews) | Not enough data | 
| **Workflow Optimization** | 8.8 (8 reviews) | Not enough data | 

#### Automation

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 9.2 (6 reviews) | Not enough data | 
| **Document Processing** | 9.2 (6 reviews) | Not enough data | 

#### Autonomy

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Independent Decision Making** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Responses** | 9.4 (6 reviews) | Not enough data | 
| **Task Execution** | 9.4 (6 reviews) | Not enough data | 
| **Problem Solving** | 9.4 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LivePerson** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to LivePerson (13):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Oracle Service Cloud (formerly RightNow) (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | LivePerson | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Small-Business** | 20.0% | 4.5% | 
| **Mid-Market** | 43.3% | 37.8% | 
| **Enterprise** | 36.7% | 57.7% | 

### By Industry

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Oracle Service Cloud (formerly RightNow)

- **Information Technology and Services:** 14.2%
- **Retail:** 14.2%
- **Computer Software:** 7.1%
- **Financial Services:** 4.4%
- **Education Management:** 3.5%
- **Banking:** 3.5%
- **Computer Networking:** 3.5%
- **Utilities:** 2.7%
- **Telecommunications:** 2.7%
- **Automotive:** 2.7%
- **Other:** 41.6%

---
## Alternatives

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6850 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)

### Alternatives to Oracle Service Cloud (formerly RightNow)

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6850 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (554 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7573 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Oracle Service Cloud (formerly RightNow)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/liveperson-vs-oracle-service-cloud-formerly-rightnow)