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Compare LiveHelpNow and Zoho Desk

See this
side-by-side comparison of LiveHelpNow vs. Zoho Desk
based on preference data from user reviews. LiveHelpNow rates 4.2/5 stars with 122 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LiveHelpNow
LiveHelpNow
(122)
4.2 out of 5
LiveHelpNow
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
LiveHelpNow
LiveHelpNow
Zoho Desk
Zoho Desk
Market Segments
LiveHelpNow
LiveHelpNow
Small-Business (47.9% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
LiveHelpNow
LiveHelpNow
$18.90 per month
Zoho Desk
Zoho Desk
$0 for 3 agents

LiveHelpNow vs Zoho Desk

When assessing the two solutions, reviewers found LiveHelpNow easier to use, set up, and administer. Reviewers also preferred doing business with LiveHelpNow overall.

  • LiveHelpNow and Zoho Desk both meet the requirements of our reviewers at a comparable rate.
  • When comparing quality of ongoing product support, reviewers felt that LiveHelpNow is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over LiveHelpNow.
Categories
Shared Categories
LiveHelpNow
LiveHelpNow
Zoho Desk
Zoho Desk
LiveHelpNow and Zoho Desk are categorized as Customer Self-Service, Help Desk, and Live Chat
Unique Categories
LiveHelpNow
LiveHelpNow has no unique categories
Zoho Desk
Zoho Desk is categorized as Social Customer Service
Pricing
LiveHelpNow
LiveHelpNow Pricing
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
LiveHelpNow
LiveHelpNow
8.4
Responses: 85
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
LiveHelpNow
LiveHelpNow
8.4
Responses: 84
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
LiveHelpNow
LiveHelpNow
8.6
Responses: 100
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
LiveHelpNow
LiveHelpNow
8.9
Responses: 84
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
LiveHelpNow
LiveHelpNow
7.9
Responses: 110
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
LiveHelpNow
LiveHelpNow
8.6
Responses: 24
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1344
Verified Feature
Ticket response user experience
LiveHelpNow
LiveHelpNow
8.8
Responses: 23
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1339
Verified Feature
Workflow
LiveHelpNow
LiveHelpNow
9.0
Responses: 24
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1209
Verified Feature
Response Automation
LiveHelpNow
LiveHelpNow
8.8
Responses: 26
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1120
Verified Feature
SLA Management
LiveHelpNow
LiveHelpNow
8.6
Responses: 17
Zoho Desk
Zoho Desk
8.4
Responses: 938
Verified Feature
Attachments/Screencasts
LiveHelpNow
LiveHelpNow
7.7
Responses: 22
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1131
Verified Feature
Ticket Collaboration
LiveHelpNow
LiveHelpNow
8.7
Responses: 21
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1135
Verified Feature
Customer and Contacts Database
LiveHelpNow
LiveHelpNow
9.3
Responses: 15
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
LiveHelpNow
LiveHelpNow
8.9
Responses: 20
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
LiveHelpNow
LiveHelpNow
8.8
Responses: 18
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
LiveHelpNow
LiveHelpNow
8.2
Responses: 19
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
LiveHelpNow
LiveHelpNow
8.8
Responses: 16
Zoho Desk
Zoho Desk
8.4
Responses: 462
Communication
Pop-up Chat
LiveHelpNow
LiveHelpNow
8.9
Responses: 74
Verified Feature
Zoho Desk
Zoho Desk
9.0
Responses: 359
Verified Feature
Notifications
LiveHelpNow
LiveHelpNow
8.5
Responses: 81
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 380
Verified Feature
Targeted Emails
LiveHelpNow
LiveHelpNow
8.0
Responses: 39
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 317
In-App Messaging
LiveHelpNow
LiveHelpNow
8.0
Responses: 41
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
LiveHelpNow
LiveHelpNow
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 43
Interaction
Web Portals
LiveHelpNow
LiveHelpNow
8.5
Responses: 17
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
LiveHelpNow
LiveHelpNow
8.0
Responses: 17
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
LiveHelpNow
LiveHelpNow
8.5
Responses: 20
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
LiveHelpNow
LiveHelpNow
9.3
Responses: 25
Zoho Desk
Zoho Desk
8.6
Responses: 467
Internal Use
Customization
LiveHelpNow
LiveHelpNow
8.5
Responses: 71
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
Conversation Archiving
LiveHelpNow
LiveHelpNow
8.8
Responses: 64
Verified Feature
Zoho Desk
Zoho Desk
9.3
Responses: 12
Lead Development
LiveHelpNow
LiveHelpNow
8.1
Responses: 43
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 130
Knowledge Base
LiveHelpNow
LiveHelpNow
8.2
Responses: 43
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Team Inbox
LiveHelpNow
LiveHelpNow
7.8
Responses: 35
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 349
Verified Feature
Customer Profiles
LiveHelpNow
LiveHelpNow
8.2
Responses: 40
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 348
Verified Feature
Communication Channels
Customer Portal
LiveHelpNow
LiveHelpNow
8.9
Responses: 26
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1055
Verified Feature
Email to Case
LiveHelpNow
LiveHelpNow
8.5
Responses: 24
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 1209
Verified Feature
Chat/Live Support
LiveHelpNow
LiveHelpNow
9.5
Responses: 28
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 747
Verified Feature
Social Integration
LiveHelpNow
LiveHelpNow
9.0
Responses: 21
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 621
Verified Feature
Voice
LiveHelpNow
LiveHelpNow
9.4
Responses: 14
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 473
Verified Feature
Platform
Mobile User Support
LiveHelpNow
LiveHelpNow
8.8
Responses: 13
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 645
Verified Feature
Customization
LiveHelpNow
LiveHelpNow
8.5
Responses: 71
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
User, Role, and Access Management
LiveHelpNow
LiveHelpNow
8.8
Responses: 18
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 975
Verified Feature
Integration
LiveHelpNow
LiveHelpNow
9.3
Responses: 12
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 565
Verified Feature
Reporting
LiveHelpNow
LiveHelpNow
8.6
Responses: 24
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1064
Verified Feature
Dashboards
LiveHelpNow
LiveHelpNow
8.7
Responses: 25
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both LiveHelpNow and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveHelpNow
LiveHelpNow
47.9%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
LiveHelpNow
LiveHelpNow
31.9%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
LiveHelpNow
LiveHelpNow
20.2%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
LiveHelpNow
LiveHelpNow Industry
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
LiveHelpNow
G
Executive Sponsor in Electrical/Electronic Manufacturing

knowing in real-time what is happening on our site

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
LiveHelpNow
Antonia C.
User in Insurance

I never had any issues with the new program but it was an adjustment from Lync.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
LiveHelpNow
LiveHelpNow Discussions
Monty the Mongoose crying
LiveHelpNow has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
LiveHelpNow
LiveHelpNow Screenshots
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