Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveHelpNow, Zendesk Support, and Zoho Desk

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
FREE
$0
/agent/month
 
Call management
$9
per month
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Support Ticket Sofware
$18.90
per month
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Knowledge base management
$18.90
per month
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Support Ticket Sofware
$18.90per month
Knowledge base management
$18.90per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.7
8.7
Ease of Use
Ease of Use
8.7
8.6
8.5
Ease of Setup
Ease of Setup
8.4
8.2
8.2
Ease of Admin
Ease of Admin
8.4
8.3
8.4
Quality of Support
Quality of Support
8.6
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
7.8
7.6
8.7
Meets Requirements
LiveHelpNow
8.7
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
LiveHelpNow
8.7
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
LiveHelpNow
8.4
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
LiveHelpNow
8.4
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
LiveHelpNow
8.6
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
LiveHelpNow
8.9
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
LiveHelpNow
7.8
Zendesk Support
7.6
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
Zendesk Support
8.5
Zoho Desk
8.2
Response Automation
LiveHelpNow
8.8
Zendesk Support
8.4
Zoho Desk
8.4
SLA Management
LiveHelpNow
8.6
Zendesk Support
8.1
Zoho Desk
8.3
Attachments/Screencasts
LiveHelpNow
7.5
Zendesk Support
8.4
Zoho Desk
8.3
Ticket Collaboration
LiveHelpNow
8.4
Zendesk Support
8.6
Zoho Desk
8.6
Ticket creation user experience
LiveHelpNow
8.4
Zendesk Support
8.9
Zoho Desk
8.7
Ticket response user experience
LiveHelpNow
8.7
Zendesk Support
8.7
Zoho Desk
8.5
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
LiveHelpNow
8.9
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
LiveHelpNow
8.0
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
LiveHelpNow
8.6
Zendesk Support
8.2
Zoho Desk
8.4
Interaction
Web Portals
LiveHelpNow
8.3
Zendesk Support
8.6
Zoho Desk
8.5
Forum to Reponse
LiveHelpNow
7.7
Zendesk Support
8.5
Zoho Desk
8.4
Tickets and Tagging
LiveHelpNow
8.2
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
LiveHelpNow
9.2
Zendesk Support
8.6
Zoho Desk
8.6
Communication Channels
Customer Portal
LiveHelpNow
8.8
Zendesk Support
8.5
Zoho Desk
8.4
Email to Case
LiveHelpNow
8.4
Zendesk Support
8.8
Zoho Desk
8.7
Chat/Live Support
LiveHelpNow
9.4
Zendesk Support
8.4
Zoho Desk
8.5
Social Integration
LiveHelpNow
8.8
Zendesk Support
8.1
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
Zendesk Support
8.0
Zoho Desk
8.3
Customer and Contacts Database
LiveHelpNow
9.3
Zendesk Support
8.2
Zoho Desk
8.3
Products and Version Tracking
LiveHelpNow
9.4
Zendesk Support
8.1
Zoho Desk
8.3
Call Scripting
LiveHelpNow
9.0
Zendesk Support
7.9
Zoho Desk
8.2
Interactive Voice Response (IVR)
LiveHelpNow
9.4
Zendesk Support
7.8
Zoho Desk
8.3
Self Service/Community
Forums
LiveHelpNow
9.4
Zendesk Support
8.0
Zoho Desk
8.3
Knowledge Base
LiveHelpNow
8.8
Zendesk Support
8.4
Zoho Desk
8.4
Ideas/Feedback
LiveHelpNow
8.7
Zendesk Support
8.1
Zoho Desk
8.3
Q&A
LiveHelpNow
8.8
Zendesk Support
8.2
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
Zendesk Support
7.9
Zoho Desk
8.4
Reporting
LiveHelpNow
8.5
Zendesk Support
8.0
Zoho Desk
8.2
Dashboards
LiveHelpNow
8.6
Zendesk Support
8.1
Zoho Desk
8.4
Platform
ITIL Compliance
LiveHelpNow
8.8
Zendesk Support
8.2
Zoho Desk
8.4
Mobile User Support
LiveHelpNow
8.8
Zendesk Support
8.1
Zoho Desk
8.4
Customization
LiveHelpNow
8.4
Zendesk Support
8.0
Zoho Desk
8.3
User, Role, and Access Management
LiveHelpNow
8.7
Zendesk Support
8.3
Zoho Desk
8.4
Internationalization
LiveHelpNow
8.8
Zendesk Support
8.2
Zoho Desk
8.2
Performance & Reliability
LiveHelpNow
9.2
Zendesk Support
8.5
Zoho Desk
8.7
Integration APIs
LiveHelpNow
9.2
Zendesk Support
8.4
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.1%
38.5%
71.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.5%
44.7%
23.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.4%
16.7%
5.6%
LiveHelpNow
Small-Business
49.1%
Mid-Market
32.5%
Enterprise
18.4%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
7.7%
Computer Software
17.8%
Information Technology and Services
24.0%
 
Retail
5.6%
Information Technology and Services
15.3%
Computer Software
10.5%
 
Consumer Goods
4.9%
Internet
10.1%
Telecommunications
4.0%
 
Insurance
4.2%
Marketing and Advertising
4.7%
Marketing and Advertising
3.9%
 
Business Supplies and Equipment
4.2%
Retail
3.3%
Internet
3.8%
 
Other
73.4%
Other
48.8%
Other
53.8%
LiveHelpNow
Information Technology and Services
7.7%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.4%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
LiveHelpNow
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos providedNo videos provided
LiveHelpNow
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
Ask LiveHelpNow a QuestionContact LiveHelpNowRequest More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho Desk