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Compare LiveHelpNow, Zendesk Support, and TeamSupport

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Knowledge base management
$18.90
per month
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Call management
$9
per month
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Support Ticket Sofware
$18.90
per month
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Call management
$9per month
Support Ticket Sofware
$18.90per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.7
8.6
Ease of Use
Ease of Use
8.7
8.6
8.6
Ease of Setup
Ease of Setup
8.4
8.2
8.3
Ease of Admin
Ease of Admin
8.4
8.3
8.7
Quality of Support
Quality of Support
8.6
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
7.6
9.0
Meets Requirements
LiveHelpNow
8.7
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
LiveHelpNow
8.7
Zendesk Support
8.6
TeamSupport
8.6
Ease of Setup
LiveHelpNow
8.4
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
LiveHelpNow
8.4
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
LiveHelpNow
8.6
Zendesk Support
8.3
TeamSupport
8.8
Ease of Doing Business With
LiveHelpNow
8.9
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
LiveHelpNow
7.8
Zendesk Support
7.6
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
Zendesk Support
8.5
TeamSupport
8.4
Response Automation
LiveHelpNow
8.8
Zendesk Support
8.4
TeamSupport
8.5
SLA Management
LiveHelpNow
8.6
Zendesk Support
8.1
TeamSupport
8.4
Attachments/Screencasts
LiveHelpNow
7.5
Zendesk Support
8.4
TeamSupport
8.6
Ticket Collaboration
LiveHelpNow
8.4
Zendesk Support
8.6
TeamSupport
8.8
Ticket creation user experience
LiveHelpNow
8.4
Zendesk Support
8.9
TeamSupport
8.9
Ticket response user experience
LiveHelpNow
8.7
Zendesk Support
8.7
TeamSupport
8.8
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
LiveHelpNow
8.9
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
LiveHelpNow
8.0
Zendesk Support
8.2
TeamSupport
8.0
Interactive FAQs & Forums
LiveHelpNow
8.6
Zendesk Support
8.2
TeamSupport
8.3
Interaction
Web Portals
LiveHelpNow
8.3
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
LiveHelpNow
7.7
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
LiveHelpNow
8.2
Zendesk Support
8.9
TeamSupport
8.8
Live Chat
LiveHelpNow
9.2
Zendesk Support
8.6
TeamSupport
8.4
Communication Channels
Customer Portal
LiveHelpNow
8.8
Zendesk Support
8.5
TeamSupport
8.4
Email to Case
LiveHelpNow
8.4
Zendesk Support
8.8
TeamSupport
8.9
Chat/Live Support
LiveHelpNow
9.4
Zendesk Support
8.4
TeamSupport
8.4
Social Integration
LiveHelpNow
8.8
Zendesk Support
8.1
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
Zendesk Support
8.0
TeamSupport
8.0
Customer and Contacts Database
LiveHelpNow
9.3
Zendesk Support
8.2
TeamSupport
8.6
Products and Version Tracking
LiveHelpNow
9.4
Zendesk Support
8.1
TeamSupport
8.6
Call Scripting
LiveHelpNow
9.0
Zendesk Support
7.9
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
LiveHelpNow
9.4
Zendesk Support
7.8
TeamSupport
Not enough data available
Self Service/Community
Forums
LiveHelpNow
9.4
Zendesk Support
8.0
TeamSupport
8.2
Knowledge Base
LiveHelpNow
8.8
Zendesk Support
8.4
TeamSupport
8.4
Ideas/Feedback
LiveHelpNow
8.7
Zendesk Support
8.1
TeamSupport
8.4
Q&A
LiveHelpNow
8.8
Zendesk Support
8.2
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
Zendesk Support
7.9
TeamSupport
Not enough data available
Reporting
LiveHelpNow
8.5
Zendesk Support
8.0
TeamSupport
8.3
Dashboards
LiveHelpNow
8.6
Zendesk Support
8.1
TeamSupport
8.6
Platform
ITIL Compliance
LiveHelpNow
8.8
Zendesk Support
8.2
TeamSupport
Not enough data available
Mobile User Support
LiveHelpNow
8.8
Zendesk Support
8.1
TeamSupport
7.4
Customization
LiveHelpNow
8.4
Zendesk Support
8.0
TeamSupport
8.5
User, Role, and Access Management
LiveHelpNow
8.7
Zendesk Support
8.3
TeamSupport
8.7
Internationalization
LiveHelpNow
8.8
Zendesk Support
8.2
TeamSupport
7.9
Performance & Reliability
LiveHelpNow
9.2
Zendesk Support
8.5
TeamSupport
8.7
Integration APIs
LiveHelpNow
9.2
Zendesk Support
8.4
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.1%
38.5%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.5%
44.7%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.4%
16.7%
11.8%
LiveHelpNow
Small-Business
49.1%
Mid-Market
32.5%
Enterprise
18.4%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
7.7%
Computer Software
17.8%
Computer Software
26.7%
 
Retail
5.6%
Information Technology and Services
15.3%
Information Technology and Services
21.0%
 
Consumer Goods
4.9%
Internet
10.1%
Internet
5.7%
 
Insurance
4.2%
Marketing and Advertising
4.7%
Financial Services
4.4%
 
Business Supplies and Equipment
4.2%
Retail
3.3%
Hospitality
3.7%
 
Other
73.4%
Other
48.8%
Other
38.5%
LiveHelpNow
Information Technology and Services
7.7%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.4%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
LiveHelpNow
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveHelpNow
No videos provided
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

LiveHelpNow
No downloads provided
Zendesk Support
No downloads provided
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