Compare LiveHelpNow, Zendesk Support, and Help Scout

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
Basic
$8
user/month
 
Call management
$9
per month
Team
$19
/month
Standard
$15
user/month
 
Knowledge base management
$18.90
per month
Professional
$49
/month
Plus
$27
user/month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.7
8.5
Ease of Use
Ease of Use
8.7
8.6
9.2
Ease of Setup
Ease of Setup
8.4
8.2
8.8
Ease of Admin
Ease of Admin
8.4
8.3
8.8
Quality of Support
Quality of Support
8.6
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
7.8
7.6
7.8
Meets Requirements
LiveHelpNow
8.7
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
LiveHelpNow
8.7
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
LiveHelpNow
8.4
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
LiveHelpNow
8.4
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
LiveHelpNow
8.6
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
LiveHelpNow
8.9
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
LiveHelpNow
7.8
Zendesk Support
7.6
Help Scout
7.8

Features

Ticket and Case Management
Ticket creation user experience
LiveHelpNow
8.4
Zendesk Support
8.9
Help Scout
9.1
Ticket response user experience
LiveHelpNow
8.7
Zendesk Support
8.7
Help Scout
9.3
Workflow
LiveHelpNow
9.0
Zendesk Support
8.5
Help Scout
8.3
Response Automation
LiveHelpNow
8.8
Zendesk Support
8.4
Help Scout
8.4
SLA Management
LiveHelpNow
8.6
Zendesk Support
8.1
Help Scout
Not enough data available
Attachments/Screencasts
LiveHelpNow
7.5
Zendesk Support
8.4
Help Scout
8.5
Ticket Collaboration
LiveHelpNow
8.4
Zendesk Support
8.6
Help Scout
8.8
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
LiveHelpNow
8.9
Zendesk Support
8.6
Help Scout
8.0
Community Forums
LiveHelpNow
8.0
Zendesk Support
8.3
Help Scout
8.4
Interactive FAQs & Forums
LiveHelpNow
8.6
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
LiveHelpNow
8.3
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
LiveHelpNow
7.7
Zendesk Support
8.5
Help Scout
8.2
Tickets and Tagging
LiveHelpNow
8.2
Zendesk Support
8.9
Help Scout
8.7
Live Chat
LiveHelpNow
9.2
Zendesk Support
8.6
Help Scout
6.7
Communication Channels
Customer Portal
LiveHelpNow
8.8
Zendesk Support
8.5
Help Scout
9.0
Email to Case
LiveHelpNow
8.4
Zendesk Support
8.8
Help Scout
9.3
Chat/Live Support
LiveHelpNow
9.4
Zendesk Support
8.4
Help Scout
7.0
Social Integration
LiveHelpNow
8.8
Zendesk Support
8.2
Help Scout
8.1
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
Zendesk Support
8.1
Help Scout
Not enough data available
Customer and Contacts Database
LiveHelpNow
9.3
Zendesk Support
8.2
Help Scout
7.7
Products and Version Tracking
LiveHelpNow
9.4
Zendesk Support
8.2
Help Scout
Not enough data available
Call Scripting
LiveHelpNow
9.0
Zendesk Support
8.0
Help Scout
Not enough data available
Interactive Voice Response (IVR)
LiveHelpNow
9.4
Zendesk Support
7.9
Help Scout
Not enough data available
Self Service/Community
Forums
LiveHelpNow
9.4
Zendesk Support
8.1
Help Scout
Not enough data available
Knowledge Base
LiveHelpNow
8.8
Zendesk Support
8.4
Help Scout
8.4
Ideas/Feedback
LiveHelpNow
8.7
Zendesk Support
8.1
Help Scout
9.2
Q&A
LiveHelpNow
8.8
Zendesk Support
8.2
Help Scout
9.7
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
Zendesk Support
8.0
Help Scout
Not enough data available
Reporting
LiveHelpNow
8.5
Zendesk Support
8.0
Help Scout
8.1
Dashboards
LiveHelpNow
8.6
Zendesk Support
8.2
Help Scout
8.3
Platform
Mobile User Support
LiveHelpNow
8.8
Zendesk Support
8.1
Help Scout
Not enough data available
ITIL Compliance
LiveHelpNow
8.8
Zendesk Support
8.2
Help Scout
Not enough data available
Customization
LiveHelpNow
8.4
Zendesk Support
8.0
Help Scout
7.6
User, Role, and Access Management
LiveHelpNow
8.7
Zendesk Support
8.3
Help Scout
8.5
Internationalization
LiveHelpNow
8.8
Zendesk Support
8.2
Help Scout
8.2
Performance & Reliability
LiveHelpNow
9.2
Zendesk Support
8.5
Help Scout
9.4
Integration APIs
LiveHelpNow
9.2
Zendesk Support
8.4
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
38.3%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
44.9%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
16.8%
6.1%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
17.5%
Computer Software
22.5%
 
Retail
5.6%
Information Technology and Services
15.2%
Internet
17.1%
 
Consumer Goods
4.9%
Internet
9.9%
Information Technology and Services
8.0%
 
Insurance
4.2%
Marketing and Advertising
4.7%
Marketing and Advertising
5.9%
 
Business Supplies and Equipment
4.2%
Retail
3.5%
Real Estate
4.8%
 
Other
73.6%
Other
49.2%
Other
41.7%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Talking to clients is easy and very helpful.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

Talking to clients is easy and very helpful.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

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