Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveHelpNow, Zendesk Support, and Freshdesk

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Support Ticket Sofware
$18.90
per month
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Call management
$9
per month
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Knowledge base management
$18.90
per month
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.7
8.5
Ease of Use
Ease of Use
8.7
8.6
8.8
Ease of Setup
Ease of Setup
8.4
8.2
8.6
Ease of Admin
Ease of Admin
8.4
8.3
8.7
Quality of Support
Quality of Support
8.6
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
7.6
8.6
Meets Requirements
LiveHelpNow
8.7
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
LiveHelpNow
8.7
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
LiveHelpNow
8.4
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
LiveHelpNow
8.4
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
LiveHelpNow
8.6
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
LiveHelpNow
8.9
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
LiveHelpNow
7.8
Zendesk Support
7.6
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
Zendesk Support
8.5
Freshdesk
8.4
Response Automation
LiveHelpNow
8.8
Zendesk Support
8.4
Freshdesk
8.5
SLA Management
LiveHelpNow
8.6
Zendesk Support
8.1
Freshdesk
8.2
Attachments/Screencasts
LiveHelpNow
7.5
Zendesk Support
8.4
Freshdesk
8.4
Ticket Collaboration
LiveHelpNow
8.4
Zendesk Support
8.6
Freshdesk
8.6
Ticket creation user experience
LiveHelpNow
8.4
Zendesk Support
8.9
Freshdesk
8.9
Ticket response user experience
LiveHelpNow
8.7
Zendesk Support
8.7
Freshdesk
8.8
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
LiveHelpNow
8.9
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
LiveHelpNow
8.0
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
LiveHelpNow
8.6
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
LiveHelpNow
8.3
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
LiveHelpNow
7.7
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
LiveHelpNow
8.2
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
LiveHelpNow
9.2
Zendesk Support
8.6
Freshdesk
8.8
Communication Channels
Customer Portal
LiveHelpNow
8.8
Zendesk Support
8.5
Freshdesk
8.6
Email to Case
LiveHelpNow
8.4
Zendesk Support
8.8
Freshdesk
9.0
Chat/Live Support
LiveHelpNow
9.4
Zendesk Support
8.4
Freshdesk
8.5
Social Integration
LiveHelpNow
8.8
Zendesk Support
8.1
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
Zendesk Support
8.0
Freshdesk
8.3
Customer and Contacts Database
LiveHelpNow
9.3
Zendesk Support
8.2
Freshdesk
8.0
Products and Version Tracking
LiveHelpNow
9.4
Zendesk Support
8.1
Freshdesk
8.2
Call Scripting
LiveHelpNow
9.0
Zendesk Support
7.9
Freshdesk
8.2
Interactive Voice Response (IVR)
LiveHelpNow
9.4
Zendesk Support
7.8
Freshdesk
8.4
Self Service/Community
Forums
LiveHelpNow
9.4
Zendesk Support
8.0
Freshdesk
8.3
Knowledge Base
LiveHelpNow
8.8
Zendesk Support
8.4
Freshdesk
8.5
Ideas/Feedback
LiveHelpNow
8.7
Zendesk Support
8.1
Freshdesk
8.4
Q&A
LiveHelpNow
8.8
Zendesk Support
8.2
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
Zendesk Support
7.9
Freshdesk
8.2
Reporting
LiveHelpNow
8.5
Zendesk Support
8.0
Freshdesk
7.8
Dashboards
LiveHelpNow
8.6
Zendesk Support
8.1
Freshdesk
8.2
Platform
ITIL Compliance
LiveHelpNow
8.8
Zendesk Support
8.2
Freshdesk
8.2
Mobile User Support
LiveHelpNow
8.8
Zendesk Support
8.1
Freshdesk
8.1
Customization
LiveHelpNow
8.4
Zendesk Support
8.0
Freshdesk
8.0
User, Role, and Access Management
LiveHelpNow
8.7
Zendesk Support
8.3
Freshdesk
8.5
Internationalization
LiveHelpNow
8.8
Zendesk Support
8.2
Freshdesk
8.1
Performance & Reliability
LiveHelpNow
9.2
Zendesk Support
8.5
Freshdesk
8.8
Integration APIs
LiveHelpNow
9.2
Zendesk Support
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.1%
38.6%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.5%
44.6%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.4%
16.8%
11.0%
LiveHelpNow
Small-Business
49.1%
Mid-Market
32.5%
Enterprise
18.4%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.6%
Enterprise
16.8%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%

Reviewers' Industry

 
Information Technology and Services
7.7%
Computer Software
17.8%
Information Technology and Services
20.4%
 
Retail
5.6%
Information Technology and Services
15.3%
Computer Software
14.0%
 
Consumer Goods
4.9%
Internet
10.1%
Internet
5.9%
 
Insurance
4.2%
Marketing and Advertising
4.7%
Education Management
3.7%
 
Business Supplies and Equipment
4.2%
Retail
3.3%
E-Learning
3.4%
 
Other
73.4%
Other
48.7%
Other
52.6%
LiveHelpNow
Information Technology and Services
7.7%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.4%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jasper H.
Internal Consultant

The thought put into website integration. You don't have to install a standalone application as an operator.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
LiveHelpNow
Most Helpful Favorable Review
Jasper H.
Internal Consultant

The thought put into website integration. You don't have to install a standalone application as an operator.

Most Helpful Critical Review
G2 User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos providedNo videos provided
LiveHelpNow
No videos provided
Zendesk Support
No videos provided
Freshdesk

Downloads

LiveHelpNow
No downloads provided
Zendesk Support
No downloads provided
Ask LiveHelpNow a QuestionContact LiveHelpNowRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk