Compare LiveHelpNow vs Whatfix

See this
comparison of LiveHelpNow vs. Whatfix
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 119 reviews. Whatfix rates 4.7/5 stars with 57 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
Ease of Use
Ease of Use
8.7
8.7
Ease of Setup
Ease of Setup
8.4
8.1
Ease of Admin
Ease of Admin
8.4
8.2
Quality of Support
Quality of Support
8.6
9.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
7.9
9.8
Meets Requirements
LiveHelpNow
8.7
Whatfix
8.9
Ease of Use
LiveHelpNow
8.7
Whatfix
8.7
Ease of Setup
LiveHelpNow
8.4
Whatfix
8.1
Ease of Admin
LiveHelpNow
8.4
Whatfix
8.2
Quality of Support
LiveHelpNow
8.6
Whatfix
9.9
Ease of Doing Business With
LiveHelpNow
8.9
Whatfix
9.3
Product Direction (% positive)
LiveHelpNow
7.9
Whatfix
9.8

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.9
Whatfix
8.9
Searchable Articles
LiveHelpNow
8.8
Whatfix
8.9
Community Forums
LiveHelpNow
8.2
Whatfix
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.8
Whatfix
8.6
Interaction
Web Portals
LiveHelpNow
8.5
Whatfix
9.4
Forum to Reponse
LiveHelpNow
8.0
Whatfix
9.6
Tickets and Tagging
LiveHelpNow
8.5
Whatfix
9.6
Live Chat
LiveHelpNow
9.3
Whatfix
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.9%
36.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.9%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.2%
29.8%
LiveHelpNow
Small-Business
47.9%
Mid-Market
31.9%
Enterprise
20.2%
Whatfix
Small-Business
36.8%
Mid-Market
33.3%
Enterprise
29.8%

Reviewers' Industry

 
Retail
6.7%
Computer Software
24.6%
 
Information Technology and Services
5.9%
Information Technology and Services
14.0%
 
Insurance
4.2%
Internet
7.0%
 
Consumer Goods
4.2%
Consumer Goods
5.3%
 
Apparel & Fashion
4.2%
Packaging and Containers
3.5%
 
Other
74.8%
Other
45.6%
LiveHelpNow
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
Whatfix
Computer Software
24.6%
Information Technology and Services
14.0%
Internet
7.0%
Consumer Goods
5.3%
Packaging and Containers
3.5%
Other
45.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Omairkhalid K.
Administrator

Ease of use, customization and pricing.

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

Kelton W.
Administrator

Branching could be more user friendly. We do have to ask for them to build the flow order for some branching concepts. It would be nice to do this alone. That being said they are always quick to respond and resolve the need. Search-ability has improved...

 
LiveHelpNow
Most Helpful Favorable Review
Omairkhalid K.
Administrator

Ease of use, customization and pricing.

Most Helpful Critical Review
User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

Whatfix
Most Helpful Favorable Review
Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Kelton W.
Administrator

Branching could be more user friendly. We do have to ask for them to build the flow order for some branching concepts. It would be nice to do this alone. That being said they are always quick to respond and resolve the need. Search-ability has improved...

Screenshots

 
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