Compare LiveHelpNow vs Userlane
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comparison of LiveHelpNow vs. Userlane
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 119 reviews. Userlane rates 4.8/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.
Pricing
Live chat and SMS $18.90 per month | ‐ | |
Call management $9 per month | ‐ | |
Knowledge base management $18.90 per month | ‐ | |
Support Ticket Sofware $18.90 per month | ‐ | |
Free Trial | Free Trial Unavailable |
Ratings
| Meets Requirements | ||
| Ease of Use | ||
| Ease of Setup | ||
| Ease of Admin | ||
| Quality of Support | ||
| Ease of Doing Business With | ||
| Product Direction (% positive) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | ||
Mid-Market (51-1000 emp.) | ||
Enterprise (> 1000 emp.) |
Reviewers' Industry
Retail 6.7% | Computer Software 71.4% | |
Information Technology and Services 5.9% | Marketing and Advertising 14.3% | |
Insurance 4.2% | Automotive 14.3% | |
Consumer Goods 4.2% | ‐ | |
Apparel & Fashion 4.2% | ‐ | |
Other 74.8% | Other 0.0% |
Reviews
| Most Helpful Favorable Review | Timmi R. Administrator I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from | Administrator in Computer Software - easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user... |
| Most Helpful Critical Review | Administrator The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks. |
