Compare LiveHelpNow and Userlane
See this
side-by-side comparison of LiveHelpNow vs. Userlane
based on preference data from user reviews. LiveHelpNow rates 4.2/5 stars with 122 reviews. By contrast, Userlane rates 4.9/5 stars with 13 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 LiveHelpNow |  Userlane | |
| Star Rating | LiveHelpNow | Userlane |
| Market Segments | LiveHelpNow Small-Business (47.9% of reviews) | Userlane Small-Business (41.7% of reviews) |
| Entry Level Price | LiveHelpNow $18.90 per month | Userlane No pricing information available |
LiveHelpNow vs Userlane
When assessing the two solutions, reviewers found Userlane easier to use, set up, and administer. Reviewers also preferred doing business with Userlane overall.
- Reviewers felt that Userlane meets the needs of their business better than LiveHelpNow.
- When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Userlane over LiveHelpNow.
Categories
Shared Categories
LiveHelpNow and Userlane are categorized as Customer Self-Service
Unique Categories
Userlane is categorized as Customer Success and Digital Adoption Platform
Pricing
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
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Free Trial
Ratings
Meets Requirements
LiveHelpNow
Responses: 111
Userlane
Responses: 10
Ease of Use
LiveHelpNow
Responses: 111
Userlane
Responses: 11
Ease of Setup
LiveHelpNow
Responses: 85
Userlane
Responses: 10
Ease of Admin
LiveHelpNow
Responses: 84
Userlane
Responses: 10
Quality of Support
LiveHelpNow
Responses: 100
Userlane
Responses: 10
Ease of Doing Business With
LiveHelpNow
Responses: 84
Userlane
Responses: 10
Product Direction (% positive)
LiveHelpNow
Responses: 110
Userlane
Responses: 10
Features
Knowledge Share
Knowledge Base
LiveHelpNow
Responses: 20
Userlane
Searchable Articles
LiveHelpNow
Responses: 18
Userlane
Community Forums
LiveHelpNow
Responses: 19
Userlane
Interactive FAQs & Forums
LiveHelpNow
Responses: 16
Userlane
Interaction
Web Portals
LiveHelpNow
Responses: 17
Userlane
Forum to Reponse
LiveHelpNow
Responses: 17
Userlane
Tickets and Tagging
LiveHelpNow
Responses: 20
Userlane
Live Chat
LiveHelpNow
Responses: 25
Userlane
Reviewers' Company Size
Reviewers of both LiveHelpNow and Userlane were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveHelpNow
Userlane
Mid-Market
(51-1000 emp.)
LiveHelpNow
Userlane
Enterprise
(> 1000 emp.)
LiveHelpNow
Userlane
Reviewers' Industry
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
Computer Software
41.7%
Retail
8.3%
Marketing and Advertising
8.3%
Logistics and Supply Chain
8.3%
Internet
8.3%
Other
25.0%
Reviews
Most Helpful Favorable Review
Sam H.
Administrator in Information Technology and Services
Simplicity of use and ability to customize notifications.
Ashley B.
Administrator in Computer Software
It's hard to say what the best feature is because there are so many that I enjoy. - It is very easy to use, not only setting up the lanes, but also editing the text for each step without having to go back into the lane itself. - It is extremely...
Most Helpful Critical Review
Antonia C.
User in Insurance
I never had any issues with the new program but it was an adjustment from Lync.
Stefan H.
Internal Consultant in Logistics and Supply Chain
- Not being able to export content for translations - No direct integration with our CRM solution
Discussions
LiveHelpNow has no discussions with answers
Userlane has no discussions with answers
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