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Compare LiveHelpNow and Userlane

See this
side-by-side comparison of LiveHelpNow vs. Userlane
based on preference data from user reviews. LiveHelpNow rates 4.2/5 stars with 122 reviews. By contrast, Userlane rates 4.9/5 stars with 13 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
LiveHelpNow
LiveHelpNow
(122)
4.2 out of 5
LiveHelpNow
Userlane
Userlane
(13)
4.9 out of 5
Userlane
Star Rating
LiveHelpNow
LiveHelpNow
Userlane
Userlane
Market Segments
LiveHelpNow
LiveHelpNow
Small-Business (47.9% of reviews)
Userlane
Userlane
Small-Business (41.7% of reviews)
Entry Level Price
LiveHelpNow
LiveHelpNow
$18.90 per month
Userlane
Userlane
No pricing information available

LiveHelpNow vs Userlane

When assessing the two solutions, reviewers found Userlane easier to use, set up, and administer. Reviewers also preferred doing business with Userlane overall.

  • Reviewers felt that Userlane meets the needs of their business better than LiveHelpNow.
  • When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Userlane over LiveHelpNow.
Categories
Shared Categories
LiveHelpNow
LiveHelpNow
Userlane
Userlane
LiveHelpNow and Userlane are categorized as Customer Self-Service
Unique Categories
LiveHelpNow
LiveHelpNow is categorized as Help Desk and Live Chat
Userlane
Userlane is categorized as Customer Success and Digital Adoption Platform
Pricing
LiveHelpNow
LiveHelpNow Pricing
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Userlane
Userlane Pricing
Free Trial
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Ratings
Meets Requirements
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
Userlane
Userlane
9.2
Responses: 10
Ease of Use
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
Userlane
Userlane
9.4
Responses: 11
Ease of Setup
LiveHelpNow
LiveHelpNow
8.4
Responses: 85
Userlane
Userlane
9.2
Responses: 10
Ease of Admin
LiveHelpNow
LiveHelpNow
8.4
Responses: 84
Userlane
Userlane
9.3
Responses: 10
Quality of Support
LiveHelpNow
LiveHelpNow
8.6
Responses: 100
Userlane
Userlane
9.7
Responses: 10
Ease of Doing Business With
LiveHelpNow
LiveHelpNow
8.9
Responses: 84
Userlane
Userlane
9.8
Responses: 10
Product Direction (% positive)
LiveHelpNow
LiveHelpNow
7.9
Responses: 110
Userlane
Userlane
10.0
Responses: 10
Features
Knowledge Share
Knowledge Base
LiveHelpNow
LiveHelpNow
8.9
Responses: 20
Userlane
Userlane
Not enough data available
Searchable Articles
LiveHelpNow
LiveHelpNow
8.8
Responses: 18
Userlane
Userlane
Not enough data available
Community Forums
LiveHelpNow
LiveHelpNow
8.2
Responses: 19
Userlane
Userlane
Feature Not Available
Interactive FAQs & Forums
LiveHelpNow
LiveHelpNow
8.8
Responses: 16
Userlane
Userlane
Feature Not Available
Interaction
Web Portals
LiveHelpNow
LiveHelpNow
8.5
Responses: 17
Userlane
Userlane
Feature Not Available
Forum to Reponse
LiveHelpNow
LiveHelpNow
8.0
Responses: 17
Userlane
Userlane
Feature Not Available
Tickets and Tagging
LiveHelpNow
LiveHelpNow
8.5
Responses: 20
Userlane
Userlane
Not enough data available
Live Chat
LiveHelpNow
LiveHelpNow
9.3
Responses: 25
Userlane
Userlane
Feature Not Available
Reviewers' Company Size
Reviewers of both LiveHelpNow and Userlane were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveHelpNow
LiveHelpNow
47.9%
Userlane
Userlane
41.7%
Mid-Market
(51-1000 emp.)
LiveHelpNow
LiveHelpNow
31.9%
Userlane
Userlane
33.3%
Enterprise
(> 1000 emp.)
LiveHelpNow
LiveHelpNow
20.2%
Userlane
Userlane
25.0%
Reviewers' Industry
LiveHelpNow
LiveHelpNow Industry
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
Userlane
Userlane Industry
Computer Software
41.7%
Retail
8.3%
Marketing and Advertising
8.3%
Logistics and Supply Chain
8.3%
Internet
8.3%
Other
25.0%
Reviews
Most Helpful Favorable Review
LiveHelpNow
Sam H.
Administrator in Information Technology and Services

Simplicity of use and ability to customize notifications.

Userlane
Ashley B.
Administrator in Computer Software

It's hard to say what the best feature is because there are so many that I enjoy. - It is very easy to use, not only setting up the lanes, but also editing the text for each step without having to go back into the lane itself. - It is extremely...

Most Helpful Critical Review
LiveHelpNow
Antonia C.
User in Insurance

I never had any issues with the new program but it was an adjustment from Lync.

Userlane
Stefan H.
Internal Consultant in Logistics and Supply Chain

- Not being able to export content for translations - No direct integration with our CRM solution

Discussions
LiveHelpNow
LiveHelpNow Discussions
Monty the Mongoose crying
LiveHelpNow has no discussions with answers
Userlane
Userlane Discussions
Monty the Mongoose crying
Userlane has no discussions with answers
Screenshots
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