Compare LiveHelpNow vs Userlane

See this
comparison of LiveHelpNow vs. Userlane
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 119 reviews. Userlane rates 4.8/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Userlane
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
9.2
Ease of Use
Ease of Use
8.7
9.0
Ease of Setup
Ease of Setup
8.4
8.9
Ease of Admin
Ease of Admin
8.4
9.2
Quality of Support
Quality of Support
8.6
10.0
Ease of Doing Business With
Ease of Doing Business With
8.9
10.0
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
Meets Requirements
LiveHelpNow
8.7
Userlane
9.2
Ease of Use
LiveHelpNow
8.7
Userlane
9.0
Ease of Setup
LiveHelpNow
8.4
Userlane
8.9
Ease of Admin
LiveHelpNow
8.4
Userlane
9.2
Quality of Support
LiveHelpNow
8.6
Userlane
10.0
Ease of Doing Business With
LiveHelpNow
8.9
Userlane
10.0
Product Direction (% positive)
LiveHelpNow
7.9
Userlane
10.0

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.9
Userlane
Not enough data available
Searchable Articles
LiveHelpNow
8.8
Userlane
Not enough data available
Community Forums
LiveHelpNow
8.2
Userlane
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.8
Userlane
Not enough data available
Interaction
Web Portals
LiveHelpNow
8.5
Userlane
Not enough data available
Forum to Reponse
LiveHelpNow
8.0
Userlane
Not enough data available
Tickets and Tagging
LiveHelpNow
8.5
Userlane
Not enough data available
Live Chat
LiveHelpNow
9.3
Userlane
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.9%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.9%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.2%
0%
LiveHelpNow
Small-Business
47.9%
Mid-Market
31.9%
Enterprise
20.2%
Userlane
Small-Business
42.9%
Mid-Market
57.1%
Enterprise
0%

Reviewers' Industry

 
Retail
6.7%
Computer Software
71.4%
 
Information Technology and Services
5.9%
Marketing and Advertising
14.3%
 
Insurance
4.2%
Automotive
14.3%
 
Consumer Goods
4.2%
 
Apparel & Fashion
4.2%
 
Other
74.8%
Other
0.0%
LiveHelpNow
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
Userlane
Computer Software
71.4%
Marketing and Advertising
14.3%
Automotive
14.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Timmi R.
Administrator

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

Administrator in Computer Software

- easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

 
LiveHelpNow
Most Helpful Favorable Review
Timmi R.
Administrator

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

Most Helpful Critical Review
Administrator

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

Userlane
Most Helpful Favorable Review
Administrator in Computer Software

- easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user...

Screenshots

 
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