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Compare LiveHelpNow, Teamwork Desk, and Zendesk Support

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
Knowledge base management
$18.90
per month
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
Call management
$9
per month
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Support Ticket Sofware
$18.90
per month
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Call management
$9per month
Support Ticket Sofware
$18.90per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
8.7
Ease of Use
Ease of Use
8.7
8.6
8.6
Ease of Setup
Ease of Setup
8.4
8.6
8.2
Ease of Admin
Ease of Admin
8.4
8.9
8.3
Quality of Support
Quality of Support
8.6
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
9.2
7.6
Meets Requirements
LiveHelpNow
8.7
Teamwork Desk
8.9
Zendesk Support
8.7
Ease of Use
LiveHelpNow
8.7
Teamwork Desk
8.6
Zendesk Support
8.6
Ease of Setup
LiveHelpNow
8.4
Teamwork Desk
8.6
Zendesk Support
8.2
Ease of Admin
LiveHelpNow
8.4
Teamwork Desk
8.9
Zendesk Support
8.3
Quality of Support
LiveHelpNow
8.6
Teamwork Desk
8.9
Zendesk Support
8.3
Ease of Doing Business With
LiveHelpNow
8.9
Teamwork Desk
8.9
Zendesk Support
8.4
Product Direction (% positive)
LiveHelpNow
7.8
Teamwork Desk
9.2
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
Teamwork Desk
8.8
Zendesk Support
8.5
Response Automation
LiveHelpNow
8.8
Teamwork Desk
8.9
Zendesk Support
8.4
SLA Management
LiveHelpNow
8.6
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
LiveHelpNow
7.5
Teamwork Desk
8.7
Zendesk Support
8.4
Ticket Collaboration
LiveHelpNow
8.4
Teamwork Desk
8.7
Zendesk Support
8.6
Ticket creation user experience
LiveHelpNow
8.4
Teamwork Desk
8.9
Zendesk Support
8.9
Ticket response user experience
LiveHelpNow
8.7
Teamwork Desk
8.9
Zendesk Support
8.7
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Teamwork Desk
8.9
Zendesk Support
8.6
Searchable Articles
LiveHelpNow
8.9
Teamwork Desk
8.7
Zendesk Support
8.6
Community Forums
LiveHelpNow
8.0
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
LiveHelpNow
8.6
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
LiveHelpNow
8.3
Teamwork Desk
8.7
Zendesk Support
8.6
Forum to Reponse
LiveHelpNow
7.7
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
LiveHelpNow
8.2
Teamwork Desk
8.9
Zendesk Support
8.9
Live Chat
LiveHelpNow
9.2
Teamwork Desk
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
LiveHelpNow
8.8
Teamwork Desk
8.4
Zendesk Support
8.5
Email to Case
LiveHelpNow
8.4
Teamwork Desk
9.2
Zendesk Support
8.8
Chat/Live Support
LiveHelpNow
9.4
Teamwork Desk
6.3
Zendesk Support
8.4
Social Integration
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
Teamwork Desk
7.3
Zendesk Support
8.0
Customer and Contacts Database
LiveHelpNow
9.3
Teamwork Desk
8.5
Zendesk Support
8.2
Products and Version Tracking
LiveHelpNow
9.4
Teamwork Desk
7.7
Zendesk Support
8.1
Call Scripting
LiveHelpNow
9.0
Teamwork Desk
8.0
Zendesk Support
7.9
Interactive Voice Response (IVR)
LiveHelpNow
9.4
Teamwork Desk
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
LiveHelpNow
9.4
Teamwork Desk
8.1
Zendesk Support
8.0
Knowledge Base
LiveHelpNow
8.8
Teamwork Desk
8.3
Zendesk Support
8.4
Ideas/Feedback
LiveHelpNow
8.7
Teamwork Desk
7.9
Zendesk Support
8.1
Q&A
LiveHelpNow
8.8
Teamwork Desk
8.1
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Zendesk Support
7.9
Reporting
LiveHelpNow
8.5
Teamwork Desk
8.0
Zendesk Support
8.0
Dashboards
LiveHelpNow
8.6
Teamwork Desk
8.6
Zendesk Support
8.1
Platform
ITIL Compliance
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Mobile User Support
LiveHelpNow
8.8
Teamwork Desk
8.3
Zendesk Support
8.1
Customization
LiveHelpNow
8.4
Teamwork Desk
7.3
Zendesk Support
8.0
User, Role, and Access Management
LiveHelpNow
8.7
Teamwork Desk
8.9
Zendesk Support
8.3
Internationalization
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Performance & Reliability
LiveHelpNow
9.2
Teamwork Desk
9.0
Zendesk Support
8.5
Integration APIs
LiveHelpNow
9.2
Teamwork Desk
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.1%
80.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.5%
17.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.4%
2.9%
16.7%
LiveHelpNow
Small-Business
49.1%
Mid-Market
32.5%
Enterprise
18.4%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
7.7%
Marketing and Advertising
23.4%
Computer Software
17.8%
 
Retail
5.6%
Information Technology and Services
19.1%
Information Technology and Services
15.3%
 
Consumer Goods
4.9%
Internet
8.5%
Internet
10.1%
 
Insurance
4.2%
Computer Software
8.5%
Marketing and Advertising
4.7%
 
Business Supplies and Equipment
4.2%
Logistics and Supply Chain
6.4%
Retail
3.3%
 
Other
73.4%
Other
34.0%
Other
48.8%
LiveHelpNow
Information Technology and Services
7.7%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.4%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
LiveHelpNow
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Teamwork Desk
Most Helpful Favorable Review
Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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