Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveHelpNow, Teamwork Desk, and LiveChat

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$7
per agent, per month (billed annually)
Starter
$16
per seat / month
 
Support Ticket Sofware
$18.90
per month
Plus
$13
per agent, per month (billed annually)
Team
$33
per seat / month
 
Knowledge base management
$18.90
per month
Pro
$25
per agent, per month (billed annually)
Business
$50
per seat / month
 
Call management
$9
per month
Enterprise
Contact Us
Billed annually
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Support Ticket Sofware
$18.90per month
Knowledge base management
$18.90per month
Call management
$9per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
9.1
Ease of Use
Ease of Use
8.7
8.6
9.4
Ease of Setup
Ease of Setup
8.4
8.6
9.1
Ease of Admin
Ease of Admin
8.4
8.9
9.2
Quality of Support
Quality of Support
8.6
8.9
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
9.1
Product Direction (% positive)
Product Direction (% positive)
7.8
9.2
8.4
Meets Requirements
LiveHelpNow
8.7
Teamwork Desk
8.9
LiveChat
9.1
Ease of Use
LiveHelpNow
8.7
Teamwork Desk
8.6
LiveChat
9.4
Ease of Setup
LiveHelpNow
8.4
Teamwork Desk
8.6
LiveChat
9.1
Ease of Admin
LiveHelpNow
8.4
Teamwork Desk
8.9
LiveChat
9.2
Quality of Support
LiveHelpNow
8.6
Teamwork Desk
8.9
LiveChat
9.1
Ease of Doing Business With
LiveHelpNow
8.9
Teamwork Desk
8.9
LiveChat
9.1
Product Direction (% positive)
LiveHelpNow
7.8
Teamwork Desk
9.2
LiveChat
8.4

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
Teamwork Desk
8.8
LiveChat
9.0
Response Automation
LiveHelpNow
8.8
Teamwork Desk
8.9
LiveChat
9.2
SLA Management
LiveHelpNow
8.6
Teamwork Desk
Not enough data available
LiveChat
8.6
Attachments/Screencasts
LiveHelpNow
7.5
Teamwork Desk
8.7
LiveChat
9.0
Ticket Collaboration
LiveHelpNow
8.4
Teamwork Desk
8.7
LiveChat
9.1
Ticket creation user experience
LiveHelpNow
8.4
Teamwork Desk
8.9
LiveChat
9.2
Ticket response user experience
LiveHelpNow
8.7
Teamwork Desk
8.9
LiveChat
9.1
Communication Channels
Customer Portal
LiveHelpNow
8.8
Teamwork Desk
8.4
LiveChat
9.3
Email to Case
LiveHelpNow
8.4
Teamwork Desk
9.2
LiveChat
9.3
Chat/Live Support
LiveHelpNow
9.4
Teamwork Desk
6.3
LiveChat
9.4
Social Integration
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
Teamwork Desk
7.3
LiveChat
8.8
Customer and Contacts Database
LiveHelpNow
9.3
Teamwork Desk
8.5
LiveChat
8.9
Products and Version Tracking
LiveHelpNow
9.4
Teamwork Desk
7.7
LiveChat
8.9
Call Scripting
LiveHelpNow
9.0
Teamwork Desk
8.0
LiveChat
Not enough data available
Interactive Voice Response (IVR)
LiveHelpNow
9.4
Teamwork Desk
Not enough data available
LiveChat
Not enough data available
Self Service/Community
Forums
LiveHelpNow
9.4
Teamwork Desk
8.1
LiveChat
8.5
Knowledge Base
LiveHelpNow
8.8
Teamwork Desk
8.3
LiveChat
8.9
Ideas/Feedback
LiveHelpNow
8.7
Teamwork Desk
7.9
LiveChat
8.9
Q&A
LiveHelpNow
8.8
Teamwork Desk
8.1
LiveChat
8.9
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
LiveChat
8.5
Reporting
LiveHelpNow
8.5
Teamwork Desk
8.0
LiveChat
9.1
Dashboards
LiveHelpNow
8.6
Teamwork Desk
8.6
LiveChat
9.2
Platform
ITIL Compliance
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
LiveChat
Not enough data available
Mobile User Support
LiveHelpNow
8.8
Teamwork Desk
8.3
LiveChat
9.0
Customization
LiveHelpNow
8.4
Teamwork Desk
7.3
LiveChat
8.5
User, Role, and Access Management
LiveHelpNow
8.7
Teamwork Desk
8.9
LiveChat
9.5
Internationalization
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
LiveChat
8.9
Performance & Reliability
LiveHelpNow
9.2
Teamwork Desk
9.0
LiveChat
9.3
Integration APIs
LiveHelpNow
9.2
Teamwork Desk
Not enough data available
LiveChat
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
80.0%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
17.1%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
2.9%
16.8%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
7.6%
Marketing and Advertising
23.4%
Computer Software
9.5%
 
Retail
5.6%
Information Technology and Services
19.1%
Information Technology and Services
8.3%
 
Consumer Goods
4.9%
Internet
8.5%
Retail
4.8%
 
Insurance
4.2%
Computer Software
8.5%
Internet
4.8%
 
Business Supplies and Equipment
4.2%
Logistics and Supply Chain
6.4%
Telecommunications
3.5%
 
Other
73.6%
Other
34.0%
Other
69.1%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Ralph P.
Consultant

My session was abruptly terminated (not timed out) for no apparent reason, so I never got any feedback to the questions I had answered.

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

Most Helpful Critical Review
G2 User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Ralph P.
Consultant

My session was abruptly terminated (not timed out) for no apparent reason, so I never got any feedback to the questions I had answered.

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveHelpNow
No videos provided
Teamwork Desk
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Teamwork Desk
No downloads provided
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