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Compare LiveHelpNow, Teamwork Desk, and Freshdesk

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$7
per agent, per month (billed annually)
Sprout
Free
for UNLIMITED agents
 
Support Ticket Sofware
$18.90
per month
Plus
$13
per agent, per month (billed annually)
Blossom
$19
/ agent / month billed annually
 
Call management
$9
per month
Pro
$25
per agent, per month (billed annually)
Garden
$35
/ agent / month billed annually
 
Knowledge base management
$18.90
per month
Enterprise
Contact Us
Billed annually
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
8.5
Ease of Use
Ease of Use
8.7
8.6
8.8
Ease of Setup
Ease of Setup
8.4
8.6
8.6
Ease of Admin
Ease of Admin
8.4
8.9
8.7
Quality of Support
Quality of Support
8.6
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
9.2
8.6
Meets Requirements
LiveHelpNow
8.7
Teamwork Desk
8.9
Freshdesk
8.5
Ease of Use
LiveHelpNow
8.7
Teamwork Desk
8.6
Freshdesk
8.8
Ease of Setup
LiveHelpNow
8.4
Teamwork Desk
8.6
Freshdesk
8.6
Ease of Admin
LiveHelpNow
8.4
Teamwork Desk
8.9
Freshdesk
8.7
Quality of Support
LiveHelpNow
8.6
Teamwork Desk
8.9
Freshdesk
8.9
Ease of Doing Business With
LiveHelpNow
8.9
Teamwork Desk
8.9
Freshdesk
8.8
Product Direction (% positive)
LiveHelpNow
7.8
Teamwork Desk
9.2
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
Teamwork Desk
8.8
Freshdesk
8.4
Response Automation
LiveHelpNow
8.8
Teamwork Desk
8.9
Freshdesk
8.5
SLA Management
LiveHelpNow
8.6
Teamwork Desk
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
LiveHelpNow
7.5
Teamwork Desk
8.7
Freshdesk
8.4
Ticket Collaboration
LiveHelpNow
8.4
Teamwork Desk
8.7
Freshdesk
8.6
Ticket creation user experience
LiveHelpNow
8.4
Teamwork Desk
8.9
Freshdesk
8.9
Ticket response user experience
LiveHelpNow
8.7
Teamwork Desk
8.9
Freshdesk
8.8
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Teamwork Desk
8.9
Freshdesk
8.8
Searchable Articles
LiveHelpNow
8.9
Teamwork Desk
8.7
Freshdesk
8.6
Community Forums
LiveHelpNow
8.0
Teamwork Desk
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
LiveHelpNow
8.6
Teamwork Desk
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
LiveHelpNow
8.3
Teamwork Desk
8.7
Freshdesk
7.2
Forum to Reponse
LiveHelpNow
7.7
Teamwork Desk
Not enough data available
Freshdesk
8.5
Tickets and Tagging
LiveHelpNow
8.2
Teamwork Desk
8.9
Freshdesk
8.8
Live Chat
LiveHelpNow
9.2
Teamwork Desk
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
LiveHelpNow
8.8
Teamwork Desk
8.4
Freshdesk
8.6
Email to Case
LiveHelpNow
8.4
Teamwork Desk
9.2
Freshdesk
9.0
Chat/Live Support
LiveHelpNow
9.4
Teamwork Desk
6.3
Freshdesk
8.5
Social Integration
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
Teamwork Desk
7.3
Freshdesk
8.3
Customer and Contacts Database
LiveHelpNow
9.3
Teamwork Desk
8.5
Freshdesk
8.0
Products and Version Tracking
LiveHelpNow
9.4
Teamwork Desk
7.7
Freshdesk
8.2
Call Scripting
LiveHelpNow
9.0
Teamwork Desk
8.0
Freshdesk
8.2
Interactive Voice Response (IVR)
LiveHelpNow
9.4
Teamwork Desk
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
LiveHelpNow
9.4
Teamwork Desk
8.1
Freshdesk
8.3
Knowledge Base
LiveHelpNow
8.8
Teamwork Desk
8.3
Freshdesk
8.5
Ideas/Feedback
LiveHelpNow
8.7
Teamwork Desk
7.9
Freshdesk
8.4
Q&A
LiveHelpNow
8.8
Teamwork Desk
8.1
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Freshdesk
8.2
Reporting
LiveHelpNow
8.5
Teamwork Desk
8.0
Freshdesk
7.8
Dashboards
LiveHelpNow
8.6
Teamwork Desk
8.6
Freshdesk
8.2
Platform
ITIL Compliance
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Freshdesk
8.3
Mobile User Support
LiveHelpNow
8.8
Teamwork Desk
8.3
Freshdesk
8.1
Customization
LiveHelpNow
8.4
Teamwork Desk
7.3
Freshdesk
8.0
User, Role, and Access Management
LiveHelpNow
8.7
Teamwork Desk
8.9
Freshdesk
8.5
Internationalization
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Freshdesk
8.1
Performance & Reliability
LiveHelpNow
9.2
Teamwork Desk
9.0
Freshdesk
8.8
Integration APIs
LiveHelpNow
9.2
Teamwork Desk
Not enough data available
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
80.0%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
17.1%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
2.9%
10.9%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
7.6%
Marketing and Advertising
23.4%
Information Technology and Services
20.4%
 
Retail
5.6%
Information Technology and Services
19.1%
Computer Software
13.9%
 
Consumer Goods
4.9%
Internet
8.5%
Internet
5.9%
 
Insurance
4.2%
Computer Software
8.5%
Education Management
3.7%
 
Business Supplies and Equipment
4.2%
Logistics and Supply Chain
6.4%
E-Learning
3.4%
 
Other
73.6%
Other
34.0%
Other
52.7%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

How quick and effective the whole service is, I really like it

Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

How quick and effective the whole service is, I really like it

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Teamwork Desk
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
LiveHelpNow
No videos provided
Teamwork Desk
No videos provided
Freshdesk

Downloads

LiveHelpNow
No downloads provided
Teamwork Desk
No downloads provided
Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Freshdesk a QuestionContact Freshdesk