Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveHelpNow vs Teamwork Desk
See this
comparison of LiveHelpNow vs. Teamwork Desk
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 115 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$7
per agent, per month (billed annually)
 
Call management
$9
per month
Plus
$13
per agent, per month (billed annually)
 
Support Ticket Sofware
$18.90
per month
Pro
$25
per agent, per month (billed annually)
 
Knowledge base management
$18.90
per month
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Support Ticket Sofware
$18.90per month
Knowledge base management
$18.90per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
Ease of Use
Ease of Use
8.7
8.6
Ease of Setup
Ease of Setup
8.4
8.6
Ease of Admin
Ease of Admin
8.4
8.9
Quality of Support
Quality of Support
8.6
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
7.8
9.2
Meets Requirements
LiveHelpNow
8.7
Teamwork Desk
8.9
Ease of Use
LiveHelpNow
8.7
Teamwork Desk
8.6
Ease of Setup
LiveHelpNow
8.4
Teamwork Desk
8.6
Ease of Admin
LiveHelpNow
8.4
Teamwork Desk
8.9
Quality of Support
LiveHelpNow
8.6
Teamwork Desk
8.9
Ease of Doing Business With
LiveHelpNow
8.9
Teamwork Desk
8.9
Product Direction (% positive)
LiveHelpNow
7.8
Teamwork Desk
9.2

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
Teamwork Desk
8.8
Response Automation
LiveHelpNow
8.8
Teamwork Desk
8.9
SLA Management
LiveHelpNow
8.6
Teamwork Desk
Not enough data available
Attachments/Screencasts
LiveHelpNow
7.5
Teamwork Desk
8.7
Ticket Collaboration
LiveHelpNow
8.4
Teamwork Desk
8.7
Ticket creation user experience
LiveHelpNow
8.4
Teamwork Desk
8.9
Ticket response user experience
LiveHelpNow
8.7
Teamwork Desk
8.9
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Teamwork Desk
8.9
Searchable Articles
LiveHelpNow
8.9
Teamwork Desk
8.7
Community Forums
LiveHelpNow
8.0
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.6
Teamwork Desk
Not enough data available
Interaction
Web Portals
LiveHelpNow
8.3
Teamwork Desk
8.7
Forum to Reponse
LiveHelpNow
7.7
Teamwork Desk
Not enough data available
Tickets and Tagging
LiveHelpNow
8.2
Teamwork Desk
8.9
Live Chat
LiveHelpNow
9.2
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
LiveHelpNow
8.8
Teamwork Desk
8.4
Email to Case
LiveHelpNow
8.4
Teamwork Desk
9.2
Chat/Live Support
LiveHelpNow
9.4
Teamwork Desk
6.3
Social Integration
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
Teamwork Desk
7.3
Customer and Contacts Database
LiveHelpNow
9.3
Teamwork Desk
8.5
Products and Version Tracking
LiveHelpNow
9.4
Teamwork Desk
7.7
Call Scripting
LiveHelpNow
9.0
Teamwork Desk
8.0
Interactive Voice Response (IVR)
LiveHelpNow
9.4
Teamwork Desk
Not enough data available
Self Service/Community
Forums
LiveHelpNow
9.4
Teamwork Desk
8.1
Knowledge Base
LiveHelpNow
8.8
Teamwork Desk
8.3
Ideas/Feedback
LiveHelpNow
8.7
Teamwork Desk
7.9
Q&A
LiveHelpNow
8.8
Teamwork Desk
8.1
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Reporting
LiveHelpNow
8.5
Teamwork Desk
8.0
Dashboards
LiveHelpNow
8.6
Teamwork Desk
8.6
Platform
ITIL Compliance
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Mobile User Support
LiveHelpNow
8.8
Teamwork Desk
8.3
Customization
LiveHelpNow
8.4
Teamwork Desk
7.3
User, Role, and Access Management
LiveHelpNow
8.7
Teamwork Desk
8.9
Internationalization
LiveHelpNow
8.8
Teamwork Desk
Not enough data available
Performance & Reliability
LiveHelpNow
9.2
Teamwork Desk
9.0
Integration APIs
LiveHelpNow
9.2
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
2.9%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Information Technology and Services
7.6%
Marketing and Advertising
23.4%
 
Retail
5.6%
Information Technology and Services
19.1%
 
Consumer Goods
4.9%
Internet
8.5%
 
Insurance
4.2%
Computer Software
8.5%
 
Business Supplies and Equipment
4.2%
Logistics and Supply Chain
6.4%
 
Other
73.6%
Other
34.0%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
LiveHelpNow
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Teamwork Desk
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 4
2 of 4
3 of 4
4 of 4
Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Teamwork Desk a QuestionContact Teamwork Desk