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Compare LiveHelpNow, TeamSupport, and LiveAgent

Pricing

 
Live chat and SMS
$18.90
per month
Support Desk
$50
/ agent / month billed annually
All-inclusive
$39/month
User Seat
 
Support Ticket Sofware
$18.90
per month
Enterprise
$65
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
 
Call management
$9
per month
Private Cloud
Custom
Contact Us for Pricing
Ticket
$9/month
User Seat
 
Knowledge base management
$18.90
per month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.8
Ease of Use
Ease of Use
8.7
8.6
9.0
Ease of Setup
Ease of Setup
8.4
8.3
8.7
Ease of Admin
Ease of Admin
8.4
8.7
8.9
Quality of Support
Quality of Support
8.6
8.8
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
9.0
Meets Requirements
LiveHelpNow
8.7
TeamSupport
8.6
LiveAgent
8.8
Ease of Use
LiveHelpNow
8.7
TeamSupport
8.6
LiveAgent
9.0
Ease of Setup
LiveHelpNow
8.4
TeamSupport
8.3
LiveAgent
8.7
Ease of Admin
LiveHelpNow
8.4
TeamSupport
8.7
LiveAgent
8.9
Quality of Support
LiveHelpNow
8.6
TeamSupport
8.8
LiveAgent
9.1
Ease of Doing Business With
LiveHelpNow
8.9
TeamSupport
9.2
LiveAgent
9.1
Product Direction (% positive)
LiveHelpNow
7.8
TeamSupport
9.0
LiveAgent
9.0

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
TeamSupport
8.4
LiveAgent
8.7
Response Automation
LiveHelpNow
8.8
TeamSupport
8.5
LiveAgent
8.7
SLA Management
LiveHelpNow
8.6
TeamSupport
8.4
LiveAgent
8.6
Attachments/Screencasts
LiveHelpNow
7.5
TeamSupport
8.6
LiveAgent
8.7
Ticket Collaboration
LiveHelpNow
8.4
TeamSupport
8.8
LiveAgent
8.9
Ticket creation user experience
LiveHelpNow
8.4
TeamSupport
8.9
LiveAgent
9.0
Ticket response user experience
LiveHelpNow
8.7
TeamSupport
8.8
LiveAgent
9.0
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
TeamSupport
8.3
LiveAgent
9.1
Searchable Articles
LiveHelpNow
8.9
TeamSupport
8.3
LiveAgent
9.0
Community Forums
LiveHelpNow
8.0
TeamSupport
8.0
LiveAgent
9.0
Interactive FAQs & Forums
LiveHelpNow
8.6
TeamSupport
8.3
LiveAgent
8.9
Interaction
Web Portals
LiveHelpNow
8.3
TeamSupport
8.7
LiveAgent
9.0
Forum to Reponse
LiveHelpNow
7.7
TeamSupport
8.4
LiveAgent
9.1
Tickets and Tagging
LiveHelpNow
8.2
TeamSupport
8.8
LiveAgent
9.3
Live Chat
LiveHelpNow
9.2
TeamSupport
8.4
LiveAgent
9.4
Communication Channels
Customer Portal
LiveHelpNow
8.8
TeamSupport
8.4
LiveAgent
8.7
Email to Case
LiveHelpNow
8.4
TeamSupport
8.9
LiveAgent
9.0
Chat/Live Support
LiveHelpNow
9.4
TeamSupport
8.4
LiveAgent
9.1
Social Integration
LiveHelpNow
8.8
TeamSupport
8.4
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
TeamSupport
8.0
LiveAgent
8.6
Customer and Contacts Database
LiveHelpNow
9.3
TeamSupport
8.6
LiveAgent
8.6
Products and Version Tracking
LiveHelpNow
9.4
TeamSupport
8.6
LiveAgent
8.7
Call Scripting
LiveHelpNow
9.0
TeamSupport
Not enough data available
LiveAgent
8.8
Interactive Voice Response (IVR)
LiveHelpNow
9.4
TeamSupport
Not enough data available
LiveAgent
8.7
Self Service/Community
Forums
LiveHelpNow
9.4
TeamSupport
8.2
LiveAgent
8.7
Knowledge Base
LiveHelpNow
8.8
TeamSupport
8.4
LiveAgent
8.6
Ideas/Feedback
LiveHelpNow
8.7
TeamSupport
8.4
LiveAgent
8.7
Q&A
LiveHelpNow
8.8
TeamSupport
8.5
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
TeamSupport
Not enough data available
LiveAgent
8.6
Reporting
LiveHelpNow
8.5
TeamSupport
8.3
LiveAgent
8.6
Dashboards
LiveHelpNow
8.6
TeamSupport
8.6
LiveAgent
8.8
Platform
ITIL Compliance
LiveHelpNow
8.8
TeamSupport
Not enough data available
LiveAgent
8.7
Mobile User Support
LiveHelpNow
8.8
TeamSupport
7.4
LiveAgent
8.0
Customization
LiveHelpNow
8.4
TeamSupport
8.5
LiveAgent
8.5
User, Role, and Access Management
LiveHelpNow
8.7
TeamSupport
8.7
LiveAgent
8.7
Internationalization
LiveHelpNow
8.8
TeamSupport
7.9
LiveAgent
8.7
Performance & Reliability
LiveHelpNow
9.2
TeamSupport
8.7
LiveAgent
9.0
Integration APIs
LiveHelpNow
9.2
TeamSupport
8.5
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
40.9%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
47.3%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
11.8%
13.1%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
26.7%
Information Technology and Services
12.6%
 
Retail
5.6%
Information Technology and Services
21.0%
Computer Software
7.4%
 
Consumer Goods
4.9%
Internet
5.7%
Internet
5.6%
 
Insurance
4.2%
Financial Services
4.4%
Retail
4.5%
 
Business Supplies and Equipment
4.2%
Hospitality
3.7%
Marketing and Advertising
4.2%
 
Other
73.6%
Other
38.5%
Other
65.8%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

How quick and effective the whole service is, I really like it

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

How quick and effective the whole service is, I really like it

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveHelpNow
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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