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Compare LiveHelpNow, TeamSupport, and Kayako

Pricing

 
Live chat and SMS
$18.90
per month
Support Desk
$50
/ agent / month billed annually
Inbox
$15
/agent/month
 
Call management
$9
per month
Enterprise
$65
/ agent / month billed annually
Growth
$30
/agent/month
 
Knowledge base management
$18.90
per month
Private Cloud
Custom
Contact Us for Pricing
Scale
$60
/agent/month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.1
Ease of Use
Ease of Use
8.7
8.6
8.4
Ease of Setup
Ease of Setup
8.4
8.3
8.0
Ease of Admin
Ease of Admin
8.4
8.7
8.1
Quality of Support
Quality of Support
8.6
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
7.1
Meets Requirements
LiveHelpNow
8.7
TeamSupport
8.6
Kayako
8.1
Ease of Use
LiveHelpNow
8.7
TeamSupport
8.6
Kayako
8.4
Ease of Setup
LiveHelpNow
8.4
TeamSupport
8.3
Kayako
8.0
Ease of Admin
LiveHelpNow
8.4
TeamSupport
8.7
Kayako
8.1
Quality of Support
LiveHelpNow
8.6
TeamSupport
8.8
Kayako
8.2
Ease of Doing Business With
LiveHelpNow
8.9
TeamSupport
9.2
Kayako
8.4
Product Direction (% positive)
LiveHelpNow
7.8
TeamSupport
9.0
Kayako
7.1

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
TeamSupport
8.4
Kayako
8.1
Response Automation
LiveHelpNow
8.8
TeamSupport
8.5
Kayako
8.4
SLA Management
LiveHelpNow
8.6
TeamSupport
8.4
Kayako
8.0
Attachments/Screencasts
LiveHelpNow
7.5
TeamSupport
8.6
Kayako
7.5
Ticket Collaboration
LiveHelpNow
8.4
TeamSupport
8.8
Kayako
8.5
Ticket creation user experience
LiveHelpNow
8.4
TeamSupport
8.9
Kayako
8.8
Ticket response user experience
LiveHelpNow
8.7
TeamSupport
8.8
Kayako
8.4
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
TeamSupport
8.3
Kayako
9.0
Searchable Articles
LiveHelpNow
8.9
TeamSupport
8.3
Kayako
9.2
Community Forums
LiveHelpNow
8.0
TeamSupport
8.0
Kayako
8.7
Interactive FAQs & Forums
LiveHelpNow
8.6
TeamSupport
8.3
Kayako
8.6
Interaction
Web Portals
LiveHelpNow
8.3
TeamSupport
8.7
Kayako
9.1
Forum to Reponse
LiveHelpNow
7.7
TeamSupport
8.4
Kayako
8.2
Tickets and Tagging
LiveHelpNow
8.2
TeamSupport
8.8
Kayako
9.3
Live Chat
LiveHelpNow
9.2
TeamSupport
8.4
Kayako
8.9
Communication Channels
Customer Portal
LiveHelpNow
8.8
TeamSupport
8.4
Kayako
8.4
Email to Case
LiveHelpNow
8.4
TeamSupport
8.9
Kayako
8.7
Chat/Live Support
LiveHelpNow
9.4
TeamSupport
8.4
Kayako
8.2
Social Integration
LiveHelpNow
8.8
TeamSupport
8.4
Kayako
7.0
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
TeamSupport
8.0
Kayako
7.0
Customer and Contacts Database
LiveHelpNow
9.3
TeamSupport
8.6
Kayako
7.6
Products and Version Tracking
LiveHelpNow
9.4
TeamSupport
8.6
Kayako
6.9
Call Scripting
LiveHelpNow
9.0
TeamSupport
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
LiveHelpNow
9.4
TeamSupport
Not enough data available
Kayako
6.7
Self Service/Community
Forums
LiveHelpNow
9.4
TeamSupport
8.2
Kayako
7.7
Knowledge Base
LiveHelpNow
8.8
TeamSupport
8.4
Kayako
7.9
Ideas/Feedback
LiveHelpNow
8.7
TeamSupport
8.4
Kayako
7.2
Q&A
LiveHelpNow
8.8
TeamSupport
8.5
Kayako
7.8
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
TeamSupport
Not enough data available
Kayako
6.7
Reporting
LiveHelpNow
8.5
TeamSupport
8.3
Kayako
7.2
Dashboards
LiveHelpNow
8.6
TeamSupport
8.6
Kayako
7.7
Platform
ITIL Compliance
LiveHelpNow
8.8
TeamSupport
Not enough data available
Kayako
7.7
Mobile User Support
LiveHelpNow
8.8
TeamSupport
7.4
Kayako
7.7
Customization
LiveHelpNow
8.4
TeamSupport
8.5
Kayako
7.8
User, Role, and Access Management
LiveHelpNow
8.7
TeamSupport
8.7
Kayako
8.2
Internationalization
LiveHelpNow
8.8
TeamSupport
7.9
Kayako
8.0
Performance & Reliability
LiveHelpNow
9.2
TeamSupport
8.7
Kayako
8.6
Integration APIs
LiveHelpNow
9.2
TeamSupport
8.5
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
40.9%
56.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
47.3%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
11.8%
7.7%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Kayako
Small-Business
56.2%
Mid-Market
36.1%
Enterprise
7.7%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
26.7%
Information Technology and Services
23.8%
 
Retail
5.6%
Information Technology and Services
21.0%
Computer Software
17.6%
 
Consumer Goods
4.9%
Internet
5.7%
Telecommunications
7.1%
 
Insurance
4.2%
Financial Services
4.4%
Internet
5.2%
 
Business Supplies and Equipment
4.2%
Hospitality
3.7%
Marketing and Advertising
3.8%
 
Other
73.6%
Other
38.5%
Other
42.4%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Kayako
Information Technology and Services
23.8%
Computer Software
17.6%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

How quick and effective the whole service is, I really like it

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

How quick and effective the whole service is, I really like it

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

LiveHelpNow
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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