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Compare LiveHelpNow, TeamSupport, and HappyFox

Pricing

 
Live chat and SMS
$18.90
per month
Support Desk
$50
/ agent / month billed annually
Mighty
$29
per staff / month
 
Call management
$9
per month
Enterprise
$65
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Knowledge base management
$18.90
per month
Private Cloud
Custom
Contact Us for Pricing
Enterprise
$69
per staff / month
 
Support Ticket Sofware
$18.90
per month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.9
Ease of Use
Ease of Use
8.7
8.6
9.3
Ease of Setup
Ease of Setup
8.4
8.3
8.9
Ease of Admin
Ease of Admin
8.4
8.7
9.1
Quality of Support
Quality of Support
8.6
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
9.2
Meets Requirements
LiveHelpNow
8.7
TeamSupport
8.6
HappyFox
8.9
Ease of Use
LiveHelpNow
8.7
TeamSupport
8.6
HappyFox
9.3
Ease of Setup
LiveHelpNow
8.4
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
LiveHelpNow
8.4
TeamSupport
8.7
HappyFox
9.1
Quality of Support
LiveHelpNow
8.6
TeamSupport
8.8
HappyFox
9.2
Ease of Doing Business With
LiveHelpNow
8.9
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
LiveHelpNow
7.8
TeamSupport
9.0
HappyFox
9.2

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
TeamSupport
8.4
HappyFox
8.7
Response Automation
LiveHelpNow
8.8
TeamSupport
8.5
HappyFox
8.9
SLA Management
LiveHelpNow
8.6
TeamSupport
8.4
HappyFox
8.6
Attachments/Screencasts
LiveHelpNow
7.5
TeamSupport
8.6
HappyFox
8.4
Ticket Collaboration
LiveHelpNow
8.4
TeamSupport
8.8
HappyFox
8.9
Ticket creation user experience
LiveHelpNow
8.4
TeamSupport
8.9
HappyFox
9.2
Ticket response user experience
LiveHelpNow
8.7
TeamSupport
8.8
HappyFox
9.0
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
TeamSupport
8.3
HappyFox
8.5
Searchable Articles
LiveHelpNow
8.9
TeamSupport
8.3
HappyFox
8.8
Community Forums
LiveHelpNow
8.0
TeamSupport
8.1
HappyFox
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.6
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
LiveHelpNow
8.3
TeamSupport
8.7
HappyFox
7.4
Forum to Reponse
LiveHelpNow
7.7
TeamSupport
8.4
HappyFox
8.1
Tickets and Tagging
LiveHelpNow
8.2
TeamSupport
8.8
HappyFox
9.3
Live Chat
LiveHelpNow
9.2
TeamSupport
8.4
HappyFox
8.1
Communication Channels
Customer Portal
LiveHelpNow
8.8
TeamSupport
8.4
HappyFox
9.0
Email to Case
LiveHelpNow
8.4
TeamSupport
8.9
HappyFox
9.1
Chat/Live Support
LiveHelpNow
9.4
TeamSupport
8.4
HappyFox
8.8
Social Integration
LiveHelpNow
8.8
TeamSupport
8.4
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
TeamSupport
8.0
HappyFox
Not enough data available
Customer and Contacts Database
LiveHelpNow
9.3
TeamSupport
8.6
HappyFox
8.3
Products and Version Tracking
LiveHelpNow
9.4
TeamSupport
8.6
HappyFox
8.6
Call Scripting
LiveHelpNow
9.0
TeamSupport
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
LiveHelpNow
9.4
TeamSupport
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
LiveHelpNow
9.4
TeamSupport
8.3
HappyFox
8.0
Knowledge Base
LiveHelpNow
8.8
TeamSupport
8.4
HappyFox
8.4
Ideas/Feedback
LiveHelpNow
8.7
TeamSupport
8.4
HappyFox
8.6
Q&A
LiveHelpNow
8.8
TeamSupport
8.5
HappyFox
8.7
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
TeamSupport
Not enough data available
HappyFox
Not enough data available
Reporting
LiveHelpNow
8.5
TeamSupport
8.3
HappyFox
8.3
Dashboards
LiveHelpNow
8.6
TeamSupport
8.6
HappyFox
8.6
Platform
ITIL Compliance
LiveHelpNow
8.8
TeamSupport
Not enough data available
HappyFox
9.1
Mobile User Support
LiveHelpNow
8.8
TeamSupport
7.4
HappyFox
7.3
Customization
LiveHelpNow
8.4
TeamSupport
8.5
HappyFox
8.3
User, Role, and Access Management
LiveHelpNow
8.7
TeamSupport
8.7
HappyFox
8.7
Internationalization
LiveHelpNow
8.8
TeamSupport
7.9
HappyFox
9.1
Performance & Reliability
LiveHelpNow
9.2
TeamSupport
8.7
HappyFox
9.2
Integration APIs
LiveHelpNow
9.2
TeamSupport
8.5
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
40.8%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
47.4%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
11.8%
15.3%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
TeamSupport
Small-Business
40.8%
Mid-Market
47.4%
Enterprise
11.8%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
26.6%
Information Technology and Services
14.0%
 
Retail
5.6%
Information Technology and Services
21.0%
Computer Software
12.1%
 
Consumer Goods
4.9%
Internet
5.6%
Higher Education
6.4%
 
Insurance
4.2%
Financial Services
4.4%
Real Estate
3.8%
 
Business Supplies and Equipment
4.2%
Hospitality
3.7%
Education Management
3.8%
 
Other
73.6%
Other
38.6%
Other
59.9%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
LiveHelpNow
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
LiveHelpNow
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided

Downloads

LiveHelpNow
No downloads provided
HappyFox
No downloads provided
Ask LiveHelpNow a QuestionContact LiveHelpNowAsk HappyFox a QuestionContact HappyFox