Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveHelpNow, TeamSupport, and Freshdesk

Pricing

 
Live chat and SMS
$18.90
per month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Call management
$9
per month
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Knowledge base management
$18.90
per month
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Support Ticket Sofware
$18.90
per month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.5
Ease of Use
Ease of Use
8.7
8.6
8.8
Ease of Setup
Ease of Setup
8.4
8.4
8.6
Ease of Admin
Ease of Admin
8.4
8.7
8.7
Quality of Support
Quality of Support
8.6
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
8.6
Meets Requirements
LiveHelpNow
8.7
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
LiveHelpNow
8.7
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
LiveHelpNow
8.4
TeamSupport
8.4
Freshdesk
8.6
Ease of Admin
LiveHelpNow
8.4
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
LiveHelpNow
8.6
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
LiveHelpNow
8.9
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
LiveHelpNow
7.8
TeamSupport
9.0
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
TeamSupport
8.4
Freshdesk
8.4
Response Automation
LiveHelpNow
8.8
TeamSupport
8.5
Freshdesk
8.5
SLA Management
LiveHelpNow
8.6
TeamSupport
8.4
Freshdesk
8.2
Attachments/Screencasts
LiveHelpNow
7.5
TeamSupport
8.6
Freshdesk
8.4
Ticket Collaboration
LiveHelpNow
8.4
TeamSupport
8.8
Freshdesk
8.6
Ticket creation user experience
LiveHelpNow
8.4
TeamSupport
8.9
Freshdesk
8.9
Ticket response user experience
LiveHelpNow
8.7
TeamSupport
8.8
Freshdesk
8.8
Knowledge Share
Knowledge Base
LiveHelpNow
8.8
TeamSupport
8.4
Freshdesk
8.8
Searchable Articles
LiveHelpNow
8.9
TeamSupport
8.4
Freshdesk
8.6
Community Forums
LiveHelpNow
8.0
TeamSupport
8.1
Freshdesk
8.4
Interactive FAQs & Forums
LiveHelpNow
8.6
TeamSupport
8.4
Freshdesk
8.5
Interaction
Web Portals
LiveHelpNow
8.3
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
LiveHelpNow
7.7
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
LiveHelpNow
8.2
TeamSupport
8.8
Freshdesk
8.8
Live Chat
LiveHelpNow
9.2
TeamSupport
8.5
Freshdesk
8.8
Communication Channels
Customer Portal
LiveHelpNow
8.8
TeamSupport
8.5
Freshdesk
8.6
Email to Case
LiveHelpNow
8.4
TeamSupport
8.9
Freshdesk
9.0
Chat/Live Support
LiveHelpNow
9.4
TeamSupport
8.4
Freshdesk
8.5
Social Integration
LiveHelpNow
8.8
TeamSupport
8.5
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
TeamSupport
8.1
Freshdesk
8.3
Customer and Contacts Database
LiveHelpNow
9.3
TeamSupport
8.6
Freshdesk
8.0
Products and Version Tracking
LiveHelpNow
9.4
TeamSupport
8.6
Freshdesk
8.2
Call Scripting
LiveHelpNow
9.0
TeamSupport
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
LiveHelpNow
9.4
TeamSupport
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
LiveHelpNow
9.4
TeamSupport
8.3
Freshdesk
8.3
Knowledge Base
LiveHelpNow
8.8
TeamSupport
8.4
Freshdesk
8.5
Ideas/Feedback
LiveHelpNow
8.7
TeamSupport
8.4
Freshdesk
8.4
Q&A
LiveHelpNow
8.8
TeamSupport
8.5
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
TeamSupport
Not enough data available
Freshdesk
8.2
Reporting
LiveHelpNow
8.5
TeamSupport
8.3
Freshdesk
7.8
Dashboards
LiveHelpNow
8.6
TeamSupport
8.6
Freshdesk
8.2
Platform
ITIL Compliance
LiveHelpNow
8.8
TeamSupport
Not enough data available
Freshdesk
8.3
Mobile User Support
LiveHelpNow
8.8
TeamSupport
7.5
Freshdesk
8.1
Customization
LiveHelpNow
8.4
TeamSupport
8.5
Freshdesk
8.0
User, Role, and Access Management
LiveHelpNow
8.7
TeamSupport
8.7
Freshdesk
8.5
Internationalization
LiveHelpNow
8.8
TeamSupport
7.8
Freshdesk
8.1
Performance & Reliability
LiveHelpNow
9.2
TeamSupport
8.6
Freshdesk
8.8
Integration APIs
LiveHelpNow
9.2
TeamSupport
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
40.7%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
47.1%
36.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
12.1%
10.9%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
TeamSupport
Small-Business
40.7%
Mid-Market
47.1%
Enterprise
12.1%
Freshdesk
Small-Business
52.6%
Mid-Market
36.5%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
26.5%
Information Technology and Services
20.4%
 
Retail
5.6%
Information Technology and Services
21.2%
Computer Software
13.9%
 
Consumer Goods
4.9%
Internet
5.6%
Internet
5.9%
 
Insurance
4.2%
Financial Services
4.4%
Education Management
3.7%
 
Business Supplies and Equipment
4.2%
Hospitality
3.7%
E-Learning
3.4%
 
Other
73.6%
Other
38.6%
Other
52.7%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.2%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

Most Helpful Critical Review
G2 User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveHelpNow
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Freshdesk a QuestionContact Freshdesk
Add Product
LiveHelpNow
LiveHelpNow
TeamSupport
TeamSupport
Freshdesk
Freshdesk