Compare LiveHelpNow vs TeamSupport

See this
comparison of LiveHelpNow vs. TeamSupport
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 117 reviews. TeamSupport rates 4.3/5 stars with 547 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
Support Desk
$50
/ agent / month billed annually
 
Support Ticket Sofware
$18.90
per month
Enterprise
$65
/ agent / month billed annually
 
Call management
$9
per month
Private Cloud
Custom
Contact Us for Pricing
 
Knowledge base management
$18.90
per month
 
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
Ease of Use
Ease of Use
8.7
8.7
Ease of Setup
Ease of Setup
8.4
8.3
Ease of Admin
Ease of Admin
8.4
8.7
Quality of Support
Quality of Support
8.6
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
Meets Requirements
LiveHelpNow
8.7
TeamSupport
8.6
Ease of Use
LiveHelpNow
8.7
TeamSupport
8.7
Ease of Setup
LiveHelpNow
8.4
TeamSupport
8.3
Ease of Admin
LiveHelpNow
8.4
TeamSupport
8.7
Quality of Support
LiveHelpNow
8.6
TeamSupport
8.8
Ease of Doing Business With
LiveHelpNow
8.9
TeamSupport
9.2
Product Direction (% positive)
LiveHelpNow
7.8
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
LiveHelpNow
8.5
TeamSupport
8.9
Ticket response user experience
LiveHelpNow
8.7
TeamSupport
8.8
Workflow
LiveHelpNow
9.1
TeamSupport
8.4
Response Automation
LiveHelpNow
8.8
TeamSupport
8.5
SLA Management
LiveHelpNow
8.7
TeamSupport
8.4
Attachments/Screencasts
LiveHelpNow
7.7
TeamSupport
8.6
Ticket Collaboration
LiveHelpNow
8.5
TeamSupport
8.8
Knowledge Share
Knowledge Base
LiveHelpNow
8.9
TeamSupport
8.3
Searchable Articles
LiveHelpNow
9.0
TeamSupport
8.3
Community Forums
LiveHelpNow
8.1
TeamSupport
8.0
Interactive FAQs & Forums
LiveHelpNow
8.7
TeamSupport
8.4
Interaction
Web Portals
LiveHelpNow
8.4
TeamSupport
8.7
Forum to Reponse
LiveHelpNow
7.9
TeamSupport
8.5
Tickets and Tagging
LiveHelpNow
8.3
TeamSupport
8.8
Live Chat
LiveHelpNow
9.2
TeamSupport
8.4
Communication Channels
Customer Portal
LiveHelpNow
8.9
TeamSupport
8.5
Email to Case
LiveHelpNow
8.5
TeamSupport
8.9
Chat/Live Support
LiveHelpNow
9.4
TeamSupport
8.4
Social Integration
LiveHelpNow
8.9
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.6
TeamSupport
8.3
Customer and Contacts Database
LiveHelpNow
9.4
TeamSupport
8.6
Products and Version Tracking
LiveHelpNow
9.5
TeamSupport
8.6
Call Scripting
LiveHelpNow
9.1
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
LiveHelpNow
9.4
TeamSupport
Not enough data available
Self Service/Community
Forums
LiveHelpNow
9.4
TeamSupport
8.3
Knowledge Base
LiveHelpNow
8.9
TeamSupport
8.4
Ideas/Feedback
LiveHelpNow
8.8
TeamSupport
8.4
Q&A
LiveHelpNow
8.9
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.9
TeamSupport
Not enough data available
Reporting
LiveHelpNow
8.6
TeamSupport
8.3
Dashboards
LiveHelpNow
8.7
TeamSupport
8.6
Platform
Mobile User Support
LiveHelpNow
8.8
TeamSupport
7.4
ITIL Compliance
LiveHelpNow
8.8
TeamSupport
Not enough data available
Customization
LiveHelpNow
8.5
TeamSupport
8.4
User, Role, and Access Management
LiveHelpNow
8.7
TeamSupport
8.7
Internationalization
LiveHelpNow
8.8
TeamSupport
7.9
Performance & Reliability
LiveHelpNow
9.2
TeamSupport
8.7
Integration APIs
LiveHelpNow
9.2
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.9%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.5%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.7%
12.2%
LiveHelpNow
Small-Business
47.9%
Mid-Market
32.5%
Enterprise
19.7%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Retail
6.8%
Computer Software
27.8%
 
Information Technology and Services
6.0%
Information Technology and Services
21.0%
 
Insurance
4.3%
Internet
4.8%
 
Consumer Goods
4.3%
Financial Services
4.4%
 
Telecommunications
3.4%
Hospitality
3.9%
 
Other
75.2%
Other
38.2%
LiveHelpNow
Retail
6.8%
Information Technology and Services
6.0%
Insurance
4.3%
Consumer Goods
4.3%
Telecommunications
3.4%
Other
75.2%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

G2 User

Chat is awful, searching in a KB database isn't good.

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic.

Most Helpful Critical Review
G2 User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User

Chat is awful, searching in a KB database isn't good.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveHelpNow
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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