Compare LiveHelpNow, Solvvy, Zendesk Support, and Zoho Desk

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
FREE
$0
/agent/month
 
Call management
$9
per month
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Support Ticket Sofware
$18.90
per month
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Knowledge base management
$18.90
per month
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Support Ticket Sofware
$18.90per month
Knowledge base management
$18.90per month
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
8.7
8.7
Ease of Use
Ease of Use
8.7
9.3
8.6
8.5
Ease of Setup
Ease of Setup
8.4
8.9
8.2
8.1
Ease of Admin
Ease of Admin
8.4
9.2
8.3
8.4
Quality of Support
Quality of Support
8.6
9.4
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.6
8.7
Meets Requirements
LiveHelpNow
8.7
Solvvy
8.8
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
LiveHelpNow
7.8
Solvvy
10.0
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Solvvy
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
LiveHelpNow
8.9
Solvvy
9.7
Zendesk Support
8.6
Zoho Desk
8.7
Community Forums
LiveHelpNow
8.0
Solvvy
Not enough data available
Zendesk Support
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
LiveHelpNow
8.6
Solvvy
8.6
Zendesk Support
8.3
Zoho Desk
8.6
Interaction
Web Portals
LiveHelpNow
8.3
Solvvy
9.4
Zendesk Support
8.6
Zoho Desk
8.6
Forum to Reponse
LiveHelpNow
7.7
Solvvy
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
LiveHelpNow
8.2
Solvvy
9.0
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
LiveHelpNow
9.2
Solvvy
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
15.8%
38.3%
70.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
44.9%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
0%
16.8%
5.6%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Zoho Desk
Small-Business
70.4%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
7.6%
Internet
31.3%
Computer Software
17.5%
Information Technology and Services
23.4%
 
Retail
5.6%
Computer Software
28.1%
Information Technology and Services
15.2%
Computer Software
10.5%
 
Consumer Goods
4.9%
Retail
15.6%
Internet
9.9%
Telecommunications
3.9%
 
Insurance
4.2%
Consumer Electronics
6.3%
Marketing and Advertising
4.7%
Internet
3.9%
 
Business Supplies and Equipment
4.2%
Computer Networking
6.3%
Retail
3.5%
Marketing and Advertising
3.8%
 
Other
73.6%
Other
12.5%
Other
49.2%
Other
54.6%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The ease of use and setting up. It has been a great solution for our companies.

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

The ease of use and setting up. It has been a great solution for our companies.

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
No videos provided
LiveHelpNow
No videos provided
Solvvy
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Solvvy a QuestionContact SolvvyRequest More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho Desk
 
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LiveHelpNow
Solvvy
Solvvy
Optimized for quick response
Zendesk Support
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Zoho Desk
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