Compare LiveHelpNow, Solvvy, Zendesk Support, and Help Scout

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
Basic
$8
user/month
 
Call management
$9
per month
Team
$19
/month
Standard
$15
user/month
 
Knowledge base management
$18.90
per month
Professional
$49
/month
Plus
$27
user/month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
8.7
8.5
Ease of Use
Ease of Use
8.7
9.3
8.6
9.2
Ease of Setup
Ease of Setup
8.4
8.9
8.2
8.8
Ease of Admin
Ease of Admin
8.4
9.2
8.3
8.8
Quality of Support
Quality of Support
8.6
9.4
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.6
7.8
Meets Requirements
LiveHelpNow
8.7
Solvvy
8.8
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
LiveHelpNow
7.8
Solvvy
10.0
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Solvvy
Not enough data available
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
LiveHelpNow
8.9
Solvvy
9.7
Zendesk Support
8.6
Help Scout
8.0
Community Forums
LiveHelpNow
8.0
Solvvy
Not enough data available
Zendesk Support
8.3
Help Scout
8.4
Interactive FAQs & Forums
LiveHelpNow
8.6
Solvvy
8.6
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
LiveHelpNow
8.3
Solvvy
9.4
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
LiveHelpNow
7.7
Solvvy
Not enough data available
Zendesk Support
8.5
Help Scout
8.2
Tickets and Tagging
LiveHelpNow
8.2
Solvvy
9.0
Zendesk Support
8.9
Help Scout
8.7
Live Chat
LiveHelpNow
9.2
Solvvy
Not enough data available
Zendesk Support
8.6
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
15.8%
38.3%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
44.9%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
0%
16.8%
6.1%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
7.6%
Internet
31.3%
Computer Software
17.5%
Computer Software
22.5%
 
Retail
5.6%
Computer Software
28.1%
Information Technology and Services
15.2%
Internet
17.1%
 
Consumer Goods
4.9%
Retail
15.6%
Internet
9.9%
Information Technology and Services
8.0%
 
Insurance
4.2%
Consumer Electronics
6.3%
Marketing and Advertising
4.7%
Marketing and Advertising
5.9%
 
Business Supplies and Equipment
4.2%
Computer Networking
6.3%
Retail
3.5%
Real Estate
4.8%
 
Other
73.6%
Other
12.5%
Other
49.2%
Other
41.7%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole R.
User

It's very good with response time. The load time is short.

Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
LiveHelpNow
Most Helpful Favorable Review
Nicole R.
User

It's very good with response time. The load time is short.

Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Solvvy
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Screenshots

 
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Videos

 No videos provided
No videos providedNo videos provided
LiveHelpNow
No videos provided
Solvvy
Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Zendesk Support
No downloads provided
Help Scout
No downloads provided
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