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Compare LiveHelpNow, Solvvy, and Zendesk Support

Pricing

 
Live chat and SMS
$18.90
per month
Essential
$5
/month
 
Call management
$9
per month
Team
$19
/month
 
Knowledge base management
$18.90
per month
Professional
$49
/month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
8.7
Ease of Use
Ease of Use
8.7
9.3
8.6
Ease of Setup
Ease of Setup
8.4
8.9
8.2
Ease of Admin
Ease of Admin
8.4
9.2
8.3
Quality of Support
Quality of Support
8.6
9.4
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.6
Meets Requirements
LiveHelpNow
8.7
Solvvy
8.8
Zendesk Support
8.7
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
Zendesk Support
8.6
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
Zendesk Support
8.2
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
Zendesk Support
8.3
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
Zendesk Support
8.3
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
Zendesk Support
8.4
Product Direction (% positive)
LiveHelpNow
7.8
Solvvy
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Solvvy
Not enough data available
Zendesk Support
8.6
Searchable Articles
LiveHelpNow
8.9
Solvvy
9.7
Zendesk Support
8.6
Community Forums
LiveHelpNow
8.0
Solvvy
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
LiveHelpNow
8.6
Solvvy
8.6
Zendesk Support
8.2
Interaction
Web Portals
LiveHelpNow
8.3
Solvvy
9.4
Zendesk Support
8.6
Forum to Reponse
LiveHelpNow
7.7
Solvvy
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
LiveHelpNow
8.2
Solvvy
9.0
Zendesk Support
8.9
Live Chat
LiveHelpNow
9.2
Solvvy
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
15.8%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
0%
16.7%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
7.6%
Internet
31.3%
Computer Software
17.8%
 
Retail
5.6%
Computer Software
28.1%
Information Technology and Services
15.3%
 
Consumer Goods
4.9%
Retail
15.6%
Internet
10.0%
 
Insurance
4.2%
Consumer Electronics
6.3%
Marketing and Advertising
4.7%
 
Business Supplies and Equipment
4.2%
Computer Networking
6.3%
Retail
3.4%
 
Other
73.6%
Other
12.5%
Other
48.8%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Being able to chat online, it makes things easier

G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The software/operator panel can be slow (like an old computer).

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

Being able to chat online, it makes things easier

Most Helpful Critical Review
G2 User

The software/operator panel can be slow (like an old computer).

Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided
No videos provided
LiveHelpNow
No videos provided
Solvvy
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Zendesk Support
No downloads provided
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