Compare LiveHelpNow, Solvvy, TeamSupport, and Zendesk Support

Pricing

 
Live chat and SMS
$18.90
per month
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
Knowledge base management
$18.90
per month
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Call management
$9
per month
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Call management
$9per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
8.6
8.7
Ease of Use
Ease of Use
8.7
9.3
8.7
8.6
Ease of Setup
Ease of Setup
8.4
8.9
8.3
8.2
Ease of Admin
Ease of Admin
8.4
9.2
8.7
8.3
Quality of Support
Quality of Support
8.6
9.4
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
9.0
7.6
Meets Requirements
LiveHelpNow
8.7
Solvvy
8.8
TeamSupport
8.6
Zendesk Support
8.7
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
TeamSupport
8.7
Zendesk Support
8.6
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
TeamSupport
8.3
Zendesk Support
8.2
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
TeamSupport
8.8
Zendesk Support
8.3
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
LiveHelpNow
7.8
Solvvy
10.0
TeamSupport
9.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Solvvy
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Searchable Articles
LiveHelpNow
8.9
Solvvy
9.7
TeamSupport
8.3
Zendesk Support
8.6
Community Forums
LiveHelpNow
8.0
Solvvy
Not enough data available
TeamSupport
8.0
Zendesk Support
8.3
Interactive FAQs & Forums
LiveHelpNow
8.6
Solvvy
8.6
TeamSupport
8.3
Zendesk Support
8.3
Interaction
Web Portals
LiveHelpNow
8.3
Solvvy
9.4
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
LiveHelpNow
7.7
Solvvy
Not enough data available
TeamSupport
8.4
Zendesk Support
8.5
Tickets and Tagging
LiveHelpNow
8.2
Solvvy
9.0
TeamSupport
8.9
Zendesk Support
8.9
Live Chat
LiveHelpNow
9.2
Solvvy
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.3%
15.8%
40.7%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.8%
84.2%
46.9%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.0%
0%
12.4%
16.8%
LiveHelpNow
Small-Business
48.3%
Mid-Market
32.8%
Enterprise
19.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
TeamSupport
Small-Business
40.7%
Mid-Market
46.9%
Enterprise
12.4%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.1%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
7.6%
Internet
31.3%
Computer Software
26.7%
Computer Software
17.5%
 
Retail
5.5%
Computer Software
28.1%
Information Technology and Services
21.1%
Information Technology and Services
15.2%
 
Consumer Goods
4.8%
Retail
15.6%
Internet
5.4%
Internet
9.9%
 
Insurance
4.1%
Consumer Electronics
6.3%
Financial Services
4.2%
Marketing and Advertising
4.7%
 
Business Supplies and Equipment
4.1%
Computer Networking
6.3%
Hospitality
3.7%
Retail
3.5%
 
Other
73.8%
Other
12.5%
Other
38.9%
Other
49.1%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.5%
Consumer Goods
4.8%
Insurance
4.1%
Business Supplies and Equipment
4.1%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Construction

I like the ease of setting up operators, pictures, banners, and surveys.

Steph T.
Administrator in Internet

It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

G2 User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
LiveHelpNow
Most Helpful Favorable Review
G2 User in Construction

I like the ease of setting up operators, pictures, banners, and surveys.

Most Helpful Critical Review
G2 User

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

Solvvy
Most Helpful Favorable Review
Steph T.
Administrator in Internet

It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...

Most Helpful Critical Review
G2 User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
LiveHelpNow
No videos provided
Solvvy
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
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Solvvy
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TeamSupport
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Zendesk Support
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