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Compare LiveHelpNow, Solvvy, and TeamSupport

Pricing

 
Live chat and SMS
$18.90
per month
Support Desk
$50
/ agent / month billed annually
 
Support Ticket Sofware
$18.90
per month
Enterprise
$65
/ agent / month billed annually
 
Call management
$9
per month
Private Cloud
Custom
Contact Us for Pricing
 
Knowledge base management
$18.90
per month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Free Trial
Solvvy
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
8.6
Ease of Use
Ease of Use
8.7
9.3
8.6
Ease of Setup
Ease of Setup
8.4
8.9
8.3
Ease of Admin
Ease of Admin
8.4
9.2
8.7
Quality of Support
Quality of Support
8.6
9.4
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
9.0
Meets Requirements
LiveHelpNow
8.7
Solvvy
8.8
TeamSupport
8.6
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
TeamSupport
8.6
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
TeamSupport
8.3
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
TeamSupport
8.7
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
TeamSupport
8.8
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
TeamSupport
9.2
Product Direction (% positive)
LiveHelpNow
7.8
Solvvy
10.0
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Solvvy
Not enough data available
TeamSupport
8.3
Searchable Articles
LiveHelpNow
8.9
Solvvy
9.7
TeamSupport
8.3
Community Forums
LiveHelpNow
8.0
Solvvy
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
LiveHelpNow
8.6
Solvvy
8.6
TeamSupport
8.3
Interaction
Web Portals
LiveHelpNow
8.3
Solvvy
9.4
TeamSupport
8.7
Forum to Reponse
LiveHelpNow
7.7
Solvvy
Not enough data available
TeamSupport
8.4
Tickets and Tagging
LiveHelpNow
8.2
Solvvy
9.0
TeamSupport
8.8
Live Chat
LiveHelpNow
9.2
Solvvy
Not enough data available
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.1%
15.8%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.5%
84.2%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.4%
0%
11.8%
LiveHelpNow
Small-Business
49.1%
Mid-Market
32.5%
Enterprise
18.4%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
7.7%
Internet
31.3%
Computer Software
26.7%
 
Retail
5.6%
Computer Software
28.1%
Information Technology and Services
21.0%
 
Consumer Goods
4.9%
Retail
15.6%
Internet
5.7%
 
Insurance
4.2%
Consumer Electronics
6.3%
Financial Services
4.4%
 
Business Supplies and Equipment
4.2%
Computer Networking
6.3%
Hospitality
3.7%
 
Other
73.4%
Other
12.5%
Other
38.5%
LiveHelpNow
Information Technology and Services
7.7%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.4%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
LiveHelpNow
Most Helpful Favorable Review
Sam H.
Administrator

Simplicity of use and ability to customize notifications.

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Solvvy
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveHelpNow
No videos provided
Solvvy
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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