Compare LiveHelpNow, Solvvy, LiveChat, and Pure Chat

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
Free
100% Free
 
Call management
$9
per month
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
 
Knowledge base management
$18.90
per month
Business
$50
per seat / month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
9.1
8.8
Ease of Use
Ease of Use
8.7
9.3
9.4
9.3
Ease of Setup
Ease of Setup
8.4
8.9
9.1
9.3
Ease of Admin
Ease of Admin
8.4
9.2
9.2
9.0
Quality of Support
Quality of Support
8.6
9.4
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
8.4
9.0
Meets Requirements
LiveHelpNow
8.7
Solvvy
8.8
LiveChat
9.1
Pure Chat
8.8
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
LiveChat
9.4
Pure Chat
9.3
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
LiveChat
9.1
Pure Chat
9.3
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
LiveChat
9.2
Pure Chat
9.0
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
LiveChat
9.1
Pure Chat
8.9
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
LiveChat
9.2
Pure Chat
9.3
Product Direction (% positive)
LiveHelpNow
7.8
Solvvy
10.0
LiveChat
8.4
Pure Chat
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.3%
15.8%
46.5%
58.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.8%
84.2%
35.3%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.0%
0%
18.2%
12.5%
LiveHelpNow
Small-Business
48.3%
Mid-Market
32.8%
Enterprise
19.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
LiveChat
Small-Business
46.5%
Mid-Market
35.3%
Enterprise
18.2%
Pure Chat
Small-Business
58.0%
Mid-Market
29.5%
Enterprise
12.5%

Reviewers' Industry

 
Information Technology and Services
7.6%
Internet
31.3%
Computer Software
9.2%
Higher Education
5.8%
 
Retail
5.5%
Computer Software
28.1%
Information Technology and Services
8.2%
Financial Services
5.8%
 
Consumer Goods
4.8%
Retail
15.6%
Retail
5.0%
Computer Software
5.8%
 
Insurance
4.1%
Consumer Electronics
6.3%
Internet
4.6%
Retail
4.9%
 
Business Supplies and Equipment
4.1%
Computer Networking
6.3%
Telecommunications
3.5%
Information Technology and Services
4.9%
 
Other
73.8%
Other
12.5%
Other
69.5%
Other
72.8%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.5%
Consumer Goods
4.8%
Insurance
4.1%
Business Supplies and Equipment
4.1%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
LiveChat
Computer Software
9.2%
Information Technology and Services
8.2%
Retail
5.0%
Internet
4.6%
Telecommunications
3.5%
Other
69.5%
Pure Chat
Higher Education
5.8%
Financial Services
5.8%
Computer Software
5.8%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Phuong N.
Consultant

Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed

G2 User

It runs slowly at times and it seems that messages get lost

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the...

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Phuong N.
Consultant

Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User

It runs slowly at times and it seems that messages get lost

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveHelpNow
No videos provided
Solvvy
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided

Downloads

Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Solvvy a QuestionContact SolvvyAsk Pure Chat a QuestionContact Pure Chat
 
LiveHelpNow
LiveHelpNow
Solvvy
Solvvy
Optimized for quick response
LiveChat
LiveChat
Pure Chat
Pure Chat