Compare LiveHelpNow, Solvvy, LiveChat, and Intercom

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
Engage
$53
starting from
 
Call management
$9
per month
Team
$33
per seat / month
Respond
$53
starting from
 
Knowledge base management
$18.90
per month
Business
$50
per seat / month
Educate
$49
monthly flat rate
 
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
9.1
8.6
Ease of Use
Ease of Use
8.7
9.3
9.4
8.7
Ease of Setup
Ease of Setup
8.4
8.9
9.1
8.3
Ease of Admin
Ease of Admin
8.4
9.2
9.2
8.7
Quality of Support
Quality of Support
8.6
9.4
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
8.4
8.4
Meets Requirements
LiveHelpNow
8.7
Solvvy
8.8
LiveChat
9.1
Intercom
8.6
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
LiveChat
9.4
Intercom
8.7
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
LiveChat
9.1
Intercom
8.3
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
LiveChat
9.2
Intercom
8.7
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
LiveChat
9.1
Intercom
8.5
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
LiveChat
9.2
Intercom
8.8
Product Direction (% positive)
LiveHelpNow
7.8
Solvvy
10.0
LiveChat
8.4
Intercom
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
15.8%
46.6%
68.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
35.4%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
0%
18.0%
4.0%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
LiveChat
Small-Business
46.6%
Mid-Market
35.4%
Enterprise
18.0%
Intercom
Small-Business
68.5%
Mid-Market
27.5%
Enterprise
4.0%

Reviewers' Industry

 
Information Technology and Services
7.6%
Internet
31.3%
Computer Software
9.3%
Computer Software
24.2%
 
Retail
5.6%
Computer Software
28.1%
Information Technology and Services
8.3%
Internet
16.6%
 
Consumer Goods
4.9%
Retail
15.6%
Retail
5.0%
Information Technology and Services
14.9%
 
Insurance
4.2%
Consumer Electronics
6.3%
Internet
4.6%
Marketing and Advertising
6.9%
 
Business Supplies and Equipment
4.2%
Computer Networking
6.3%
Telecommunications
3.4%
Consumer Services
2.0%
 
Other
73.6%
Other
12.5%
Other
69.4%
Other
35.3%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
LiveChat
Computer Software
9.3%
Information Technology and Services
8.3%
Retail
5.0%
Internet
4.6%
Telecommunications
3.4%
Other
69.4%
Intercom
Computer Software
24.2%
Internet
16.6%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Consumer Services
2.0%
Other
35.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole R.
User

It's very good with response time. The load time is short.

Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

G2 User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
LiveHelpNow
Most Helpful Favorable Review
Nicole R.
User

It's very good with response time. The load time is short.

Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Solvvy
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveHelpNow
No videos provided
Solvvy
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Solvvy a QuestionContact SolvvyAsk Intercom a QuestionContact Intercom
 
LiveHelpNow
LiveHelpNow
Solvvy
Solvvy
Optimized for quick response
LiveChat
LiveChat
Intercom
Intercom