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Compare LiveHelpNow, Solvvy, and LiveChat

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
 
Knowledge base management
$18.90
per month
Team
$33
per seat / month
 
Support Ticket Sofware
$18.90
per month
Business
$50
per seat / month
 
Call management
$9
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
Solvvy
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
9.1
Ease of Use
Ease of Use
8.7
9.3
9.4
Ease of Setup
Ease of Setup
8.4
8.9
9.1
Ease of Admin
Ease of Admin
8.4
9.2
9.2
Quality of Support
Quality of Support
8.6
9.4
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.1
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
8.4
Meets Requirements
LiveHelpNow
8.7
Solvvy
8.8
LiveChat
9.1
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
LiveChat
9.4
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
LiveChat
9.1
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
LiveChat
9.2
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
LiveChat
9.1
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
LiveChat
9.1
Product Direction (% positive)
LiveHelpNow
7.8
Solvvy
10.0
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
15.8%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
84.2%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
0%
16.8%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
7.6%
Internet
31.3%
Computer Software
9.5%
 
Retail
5.6%
Computer Software
28.1%
Information Technology and Services
8.3%
 
Consumer Goods
4.9%
Retail
15.6%
Retail
4.8%
 
Insurance
4.2%
Consumer Electronics
6.3%
Internet
4.8%
 
Business Supplies and Equipment
4.2%
Computer Networking
6.3%
Telecommunications
3.5%
 
Other
73.6%
Other
12.5%
Other
69.1%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 User

I liked the product. I didn't have any problems with it.

 
LiveHelpNow
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I liked the product. I didn't have any problems with it.

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveHelpNow
No videos provided
Solvvy
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

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