Compare LiveHelpNow vs Solvvy

See this
comparison of LiveHelpNow vs. Solvvy
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 116 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.8
Ease of Use
Ease of Use
8.7
9.3
Ease of Setup
Ease of Setup
8.4
8.9
Ease of Admin
Ease of Admin
8.4
9.2
Quality of Support
Quality of Support
8.6
9.4
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
LiveHelpNow
8.7
Solvvy
8.8
Ease of Use
LiveHelpNow
8.7
Solvvy
9.3
Ease of Setup
LiveHelpNow
8.4
Solvvy
8.9
Ease of Admin
LiveHelpNow
8.4
Solvvy
9.2
Quality of Support
LiveHelpNow
8.6
Solvvy
9.4
Ease of Doing Business With
LiveHelpNow
8.9
Solvvy
9.7
Product Direction (% positive)
LiveHelpNow
7.8
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Solvvy
Not enough data available
Searchable Articles
LiveHelpNow
8.9
Solvvy
9.7
Community Forums
LiveHelpNow
8.0
Solvvy
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.6
Solvvy
8.6
Interaction
Web Portals
LiveHelpNow
8.3
Solvvy
9.4
Forum to Reponse
LiveHelpNow
7.7
Solvvy
Not enough data available
Tickets and Tagging
LiveHelpNow
8.2
Solvvy
9.0
Live Chat
LiveHelpNow
9.2
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.3%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.8%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.0%
0%
LiveHelpNow
Small-Business
48.3%
Mid-Market
32.8%
Enterprise
19.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
7.6%
Internet
31.3%
 
Retail
5.5%
Computer Software
28.1%
 
Consumer Goods
4.8%
Retail
15.6%
 
Insurance
4.1%
Consumer Electronics
6.3%
 
Business Supplies and Equipment
4.1%
Computer Networking
6.3%
 
Other
73.8%
Other
12.5%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.5%
Consumer Goods
4.8%
Insurance
4.1%
Business Supplies and Equipment
4.1%
Other
73.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the...

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Screenshots

 
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Videos

 No videos provided
LiveHelpNow
No videos provided
Solvvy
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