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Compare LiveHelpNow and RingCentral Engage

See this
side-by-side comparison of LiveHelpNow vs. RingCentral Engage
based on preference data from user reviews. LiveHelpNow rates 4.2/5 stars with 122 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LiveHelpNow
LiveHelpNow
(122)
4.2 out of 5
LiveHelpNow
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
LiveHelpNow
LiveHelpNow
RingCentral Engage
RingCentral Engage
Market Segments
LiveHelpNow
LiveHelpNow
Small-Business (47.9% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
LiveHelpNow
LiveHelpNow
$18.90 per month
RingCentral Engage
RingCentral Engage
No pricing information available

LiveHelpNow vs RingCentral Engage

  • Reviewers felt that RingCentral Engage meets the needs of their business better than LiveHelpNow.
  • When comparing quality of ongoing product support, reviewers felt that LiveHelpNow is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of LiveHelpNow over RingCentral Engage.
Categories
Shared Categories
LiveHelpNow
LiveHelpNow
RingCentral Engage
RingCentral Engage
LiveHelpNow and RingCentral Engage are categorized as Customer Self-Service, Help Desk, and Live Chat
Pricing
LiveHelpNow
LiveHelpNow Pricing
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
LiveHelpNow
LiveHelpNow
8.4
Responses: 85
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
LiveHelpNow
LiveHelpNow
8.4
Responses: 84
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
LiveHelpNow
LiveHelpNow
8.6
Responses: 100
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
LiveHelpNow
LiveHelpNow
8.9
Responses: 84
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
LiveHelpNow
LiveHelpNow
7.9
Responses: 110
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
LiveHelpNow
LiveHelpNow
8.6
Responses: 24
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket response user experience
LiveHelpNow
LiveHelpNow
8.8
Responses: 23
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Workflow
LiveHelpNow
LiveHelpNow
9.0
Responses: 24
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Response Automation
LiveHelpNow
LiveHelpNow
8.8
Responses: 26
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
SLA Management
LiveHelpNow
LiveHelpNow
8.6
Responses: 17
RingCentral Engage
RingCentral Engage
Not enough data available
Attachments/Screencasts
LiveHelpNow
LiveHelpNow
7.7
Responses: 22
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket Collaboration
LiveHelpNow
LiveHelpNow
8.7
Responses: 21
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customer and Contacts Database
LiveHelpNow
LiveHelpNow
9.3
Responses: 15
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Knowledge Share
Knowledge Base
LiveHelpNow
LiveHelpNow
8.9
Responses: 20
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
LiveHelpNow
LiveHelpNow
8.8
Responses: 18
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
LiveHelpNow
LiveHelpNow
8.2
Responses: 19
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
LiveHelpNow
LiveHelpNow
8.8
Responses: 16
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Communication
Pop-up Chat
LiveHelpNow
LiveHelpNow
8.9
Responses: 74
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Notifications
LiveHelpNow
LiveHelpNow
8.5
Responses: 81
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Targeted Emails
LiveHelpNow
LiveHelpNow
8.0
Responses: 39
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
In-App Messaging
LiveHelpNow
LiveHelpNow
8.0
Responses: 41
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Co-Browsing
LiveHelpNow
LiveHelpNow
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Interaction
Web Portals
LiveHelpNow
LiveHelpNow
8.5
Responses: 17
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
LiveHelpNow
LiveHelpNow
8.0
Responses: 17
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
LiveHelpNow
LiveHelpNow
8.5
Responses: 20
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
LiveHelpNow
LiveHelpNow
9.3
Responses: 25
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Internal Use
Customization
LiveHelpNow
LiveHelpNow
8.5
Responses: 71
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Conversation Archiving
LiveHelpNow
LiveHelpNow
8.8
Responses: 64
Verified Feature
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
Lead Development
LiveHelpNow
LiveHelpNow
8.1
Responses: 43
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Knowledge Base
LiveHelpNow
LiveHelpNow
8.2
Responses: 43
Verified Feature
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
Team Inbox
LiveHelpNow
LiveHelpNow
7.8
Responses: 35
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
Customer Profiles
LiveHelpNow
LiveHelpNow
8.2
Responses: 40
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
Communication Channels
Customer Portal
LiveHelpNow
LiveHelpNow
8.9
Responses: 26
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Email to Case
LiveHelpNow
LiveHelpNow
8.5
Responses: 24
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Chat/Live Support
LiveHelpNow
LiveHelpNow
9.5
Responses: 28
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Social Integration
LiveHelpNow
LiveHelpNow
9.0
Responses: 21
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Voice
LiveHelpNow
LiveHelpNow
9.4
Responses: 14
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Platform
Mobile User Support
LiveHelpNow
LiveHelpNow
8.8
Responses: 13
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customization
LiveHelpNow
LiveHelpNow
8.5
Responses: 71
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
User, Role, and Access Management
LiveHelpNow
LiveHelpNow
8.8
Responses: 18
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Integration
LiveHelpNow
LiveHelpNow
9.3
Responses: 12
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
LiveHelpNow
LiveHelpNow
8.6
Responses: 24
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Dashboards
LiveHelpNow
LiveHelpNow
8.7
Responses: 25
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reviewers' Company Size
Reviewers of both LiveHelpNow and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveHelpNow
LiveHelpNow
47.9%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
LiveHelpNow
LiveHelpNow
31.9%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
LiveHelpNow
LiveHelpNow
20.2%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
LiveHelpNow
LiveHelpNow Industry
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
LiveHelpNow
G
User in Accounting

Easy to navigate and simple to use. Great product! I would definitely recommend to other employers. Best live chat, email, knowledge management.

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
LiveHelpNow
Seth R.
User in Computer Software

I tried to interact with customer support and they were very salesy and not helpful

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
LiveHelpNow
LiveHelpNow Discussions
Monty the Mongoose crying
LiveHelpNow has no discussions with answers
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
LiveHelpNow
LiveHelpNow Screenshots
RingCentral Engage
RingCentral Engage Screenshots
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