Compare LiveHelpNow and RingCentral Engage
See this
side-by-side comparison of LiveHelpNow vs. RingCentral Engage
based on preference data from user reviews. LiveHelpNow rates 4.2/5 stars with 122 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 LiveHelpNow |  RingCentral Engage | |
| Star Rating | LiveHelpNow | RingCentral Engage |
| Market Segments | LiveHelpNow Small-Business (47.9% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | LiveHelpNow $18.90 per month | RingCentral Engage No pricing information available |
LiveHelpNow vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than LiveHelpNow.
- When comparing quality of ongoing product support, reviewers felt that LiveHelpNow is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LiveHelpNow over RingCentral Engage.
Categories
Shared Categories
LiveHelpNow and RingCentral Engage are categorized as Customer Self-Service, Help Desk, and Live Chat
Unique Categories
LiveHelpNow has no unique categories
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Pricing
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
LiveHelpNow
Responses: 111
RingCentral Engage
Responses: 19
Ease of Use
LiveHelpNow
Responses: 111
RingCentral Engage
Responses: 18
Ease of Setup
LiveHelpNow
Responses: 85
RingCentral Engage
Not enough data availableEase of Admin
LiveHelpNow
Responses: 84
RingCentral Engage
Not enough data availableQuality of Support
LiveHelpNow
Responses: 100
RingCentral Engage
Responses: 14
Ease of Doing Business With
LiveHelpNow
Responses: 84
RingCentral Engage
Not enough data availableProduct Direction (% positive)
LiveHelpNow
Responses: 110
RingCentral Engage
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
LiveHelpNow
Responses: 24
Verified Feature
RingCentral Engage
Ticket response user experience
LiveHelpNow
Responses: 23
Verified Feature
RingCentral Engage
Workflow
LiveHelpNow
Responses: 24
Verified Feature
RingCentral Engage
Response Automation
LiveHelpNow
Responses: 26
Verified Feature
RingCentral Engage
SLA Management
LiveHelpNow
Responses: 17
RingCentral Engage
Attachments/Screencasts
LiveHelpNow
Responses: 22
Verified Feature
RingCentral Engage
Ticket Collaboration
LiveHelpNow
Responses: 21
Verified Feature
RingCentral Engage
Customer and Contacts Database
LiveHelpNow
Responses: 15
Verified Feature
RingCentral Engage
Knowledge Share
Knowledge Base
LiveHelpNow
Responses: 20
RingCentral Engage
Searchable Articles
LiveHelpNow
Responses: 18
RingCentral Engage
Responses: 5
Community Forums
LiveHelpNow
Responses: 19
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
LiveHelpNow
Responses: 16
RingCentral Engage
Responses: 5
Communication
Pop-up Chat
LiveHelpNow
Responses: 74
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Notifications
LiveHelpNow
Responses: 81
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Targeted Emails
LiveHelpNow
Responses: 39
Verified Feature
RingCentral Engage
In-App Messaging
LiveHelpNow
Responses: 41
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Co-Browsing
LiveHelpNow
RingCentral Engage
Interaction
Web Portals
LiveHelpNow
Responses: 17
RingCentral Engage
Responses: 6
Forum to Reponse
LiveHelpNow
Responses: 17
RingCentral Engage
Responses: 5
Tickets and Tagging
LiveHelpNow
Responses: 20
RingCentral Engage
Responses: 5
Live Chat
LiveHelpNow
Responses: 25
RingCentral Engage
Responses: 6
Internal Use
Customization
LiveHelpNow
Responses: 71
Verified Feature
RingCentral Engage
Conversation Archiving
LiveHelpNow
Responses: 64
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Lead Development
LiveHelpNow
Responses: 43
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Knowledge Base
LiveHelpNow
Responses: 43
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Team Inbox
LiveHelpNow
Responses: 35
Verified Feature
RingCentral Engage
Responses: 5
Verified Feature
Customer Profiles
LiveHelpNow
Responses: 40
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Communication Channels
Customer Portal
LiveHelpNow
Responses: 26
Verified Feature
RingCentral Engage
Email to Case
LiveHelpNow
Responses: 24
Verified Feature
RingCentral Engage
Chat/Live Support
LiveHelpNow
Responses: 28
Verified Feature
RingCentral Engage
Social Integration
LiveHelpNow
Responses: 21
Verified Feature
RingCentral Engage
Voice
LiveHelpNow
Responses: 14
Verified Feature
RingCentral Engage
Platform
Mobile User Support
LiveHelpNow
Responses: 13
Verified Feature
RingCentral Engage
Customization
LiveHelpNow
Responses: 71
Verified Feature
RingCentral Engage
User, Role, and Access Management
LiveHelpNow
Responses: 18
Verified Feature
RingCentral Engage
Integration
LiveHelpNow
Responses: 12
Verified Feature
RingCentral Engage
Reporting
LiveHelpNow
Responses: 24
Verified Feature
RingCentral Engage
Dashboards
LiveHelpNow
Responses: 25
Verified Feature
RingCentral Engage
Reviewers' Company Size
Reviewers of both LiveHelpNow and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveHelpNow
RingCentral Engage
Mid-Market
(51-1000 emp.)
LiveHelpNow
RingCentral Engage
Enterprise
(> 1000 emp.)
LiveHelpNow
RingCentral Engage
Reviewers' Industry
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
User in Accounting
Easy to navigate and simple to use. Great product! I would definitely recommend to other employers. Best live chat, email, knowledge management.
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
Seth R.
User in Computer Software
I tried to interact with customer support and they were very salesy and not helpful
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Top Alternatives
Discussions
LiveHelpNow has no discussions with answers
RingCentral Engage has no discussions with answers
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